Communication skills

WORKSHOPWORKSHOP

COMMUNICATION COMMUNICATION SKILLSSKILLS

OBJECTIVES

Introduction to communication skills

Interpersonal communication skills

Cross Culture Communication skills

Assertive Communication skills

What is COMMUNICATION?

Communication is an art of transmitting information, ideas and attitudes from one person to another.

and/or

Communication is the process of meaningful interaction among human beings.

Types of Communication Skills

There are two types of communications

Verbal Communication (Oral and written

communication)

Non- verbal communication

Verbal and Nonverbal communication

Verbal Communication

A medium for communication that entails talking

using the spoken word, such as talking face-to-face, on a

telephone, or as a speech. Non Verbal Communication

Nonverbal communication is the process of communication through sending and receiving wordless cues between people.

It includes all aspects such as eye-contact, body language, facial expressions, gestures etc. and also become a part of the communicating process.

Oral Communication

The term “oral” means

anything “Pertaining to

mouth”. The words and

the manner in which

words are pronounced

either by the way of face

to face communication or

through some mechanical

or electrical device. This

communication is more

knows as VERBAL.

Written Communication

The Communication in

which the information is

exchanged in the written

or printed form. It creates

a record and can be

preserved.

In low-context cultures, such as in academic

communities, communication is mostly verbal and written.

Very little information in this culture is communicate nonverbally.

Verbal Communication:

BASICS: BASICS: Avoid use of complicated technical phrases, jargon, and acronyms. Explain the meaning of technical language and acronyms throughout your conversation or mail.

Nonverbal Communication

Meanings of hand gestures in different cultures

USA= OKJAPAN=MONEY.RUSSIA=ZERO TURKEY/VENEZUELA (South America) = HOMOSEXUAL.BRAZIL/ITALY = INSULT (middle finger)DIVING = I am good, are you?ARAB COUNTRIES = YOU WILL SEE!!!

Essentials of Communication

DOsDOsAlways think ahead about what you are going to talk.

Use simple words and phrases that are understood by

everybody.

Increase your knowledge on all subjects you are required to

speak.

Speak clearly and audibly.

Check twice with the listener whether you have been

understood accurately or not.

Essentials of CommunicationDOsDOs

In case of an interruption, always do a little recap of what has

been already said… in few words or up to 3-4 sentences.

Always pay undivided attention to the speaker while listening.

While listening, always make notes of important points.

Always ask for clarification if you have failed to grasp other's

point of view.

Repeat what the speaker has said to check whether you have

understood accurately.


Don'tsDon'tsDo not instantly react and mutter something in

anger.

Do not use complicated technical terms &

terminologies (abbreviations) not understood by

majority of people.

Do not speak too fast or too slow.

Do not speak in inaudible surroundings, as you

won’t be heard.


Don'tsDon'tsDo not assume that everybody understands you.

While listening do not glance here and there as

it might distract the speaker or other listeners.

Do not interrupt the speaker.

Do not jump to the conclusion that you have

understood every thing.

Interpersonal Communication Skills

Interpersonal Communication is a social process

involving understanding and transfer of information

from one person to another.

What is Interpersonal Communication Skill?

This is direct, face-to-face communication which occurs between two persons. It is essentially a dialogue or a conversation between two or more people.

Interpersonal communication may be:

Focused Interactions

Unfocused Interactions

Interpersonal Communication Skills

Interpersonal Skills are critical to good communication.Let’s

have a look at some great tips for better interpersonal communication skills:

Listen

Questions

Be Interested

Relax

Smile

Be Enthusiastic

Be Assertive

Uses of Interpersonal Communication

Most of us engage in some form of Interpersonal Communication on a regular basis.

REMEMBER: how well we communicate with others, is a measure of our Interpersonal skills and our ability to use them.

Interpersonal communication is a key life skill and can be used

to:Give and collect information.Influence the attitudes and behaviors of others.Form contacts and maintain relationships.Make sense of the world and our experiences in it.Express personal needs and understand the needs of others.Give and receive emotional support.Make decisions and solve problems.Anticipate and predict behavior.

Cross cultural communication

What is “Culture?”

• The way of life of people passed down, from one generation to the next, through LEARNING.

• Cross-cultural communication is a field of study that looks at how people from different cultural backgrounds communicate, in similar and different ways among themselves, and how they Endeavour to communicate across cultures.

• Intercultural communication is a related field of study.

The importance of cross culture communication:

• Globalization:

Cross border movement of people, goods and data brings more and more cultures into contact with one another and increases the potential of cross culture communication.

Why Cross Culture is important?

Business opportunities.Job opportunities.Sharing of views and ideas.Talent improvisation.An understanding of diverse markets.

Cultural barriers• Language: Language is one of the most

obvious cultural barriers. Differences in language can render two human beings completely incapable of talking to one another.

• anxiety: We live in a culturally diverse

world. People will encounter individuals from different races, religions, and nationalities in their day to day encounters.

There is often anxiety surrounding unfamiliar cultures.

One of the major barriers to effective cross-cultural communication is the lack of understanding lack of understanding

That is frequently present between people from diverse backgrounds.

As they may have different values, beliefs, methods of reasoning, communication styles, work styles, and personality types, very often communication difficulties will occur.

Lack of understanding:

Improving cross cultural communicationSlow Down

Even when English is the common language in a cross cultural situation, this does not mean you should speak at normal speed. Slow down, speak clearly and ensure your pronunciation is intelligible.

Separate Questions

Try not to ask double questions such as, "Do you want to carry on or shall we stop here?" In a cross cultural situation only the first or second question may have been comprehended. Let your listener answer one question at a time.

Avoid Negative Questions!!!

Many cross cultural communication misunderstandings are caused by the use of negative questions and answers.

In English we answer 'yes' if the answer is affirmative and 'no' if it is negative.

In other cultures a 'yes' or 'no' may only be indicating whether the questioner is right or wrong.

For example, the response to "Are you not coming?" may be 'yes', meaning 'Yes, I am not coming.‘

It is always best to observe the behaviors of the group and follow their lead.

Cross Culture Communication Skills

5 Key Points …5 Key Points …

1. Adapt to resolve awkward situations.

2. Learn foreign languages in oral communication.

3. Be aware of nonverbal messages in intercultural communication.

4. Use plain and simple written messages in intercultural communication.

5. Enrich communication skills among diverse workplace audiences.

Assertive Communication

Definition An honest, direct and appropriate expressions of one’s feelings, thoughts and beliefs.

Assertiveness is the ability to express our needs and rights, positive and negative feelings without violating others rights and limits of others

Why Assertiveness is important?

Assertive Communication involves respect for the boundaries of oneself and others.

Assertiveness increases our ability to reach these goals while maintaining our rights and dignity.

Assertive Behavior

Involves respect, not deference

Two types of respect:

Respect for ONESELF -

Respect for the other person’s needs and rights.

Assertive Rights

You have right to be assertive.

You have the right to request that others change their

behavior if they are infringing on your rights.

You have the rights to use your time to answer

questions.

You have the right to express your needs even if they

are illogical to others.

Goals of Assertive Behavior

To get and give respect.

To ask for fair play.To leave room for compromise when the needs

and rights of two people conflict.To communicate and develop mutuality in

relationships.