1 | 03.05.20231 | 03.05.2023

Modern crisis communicationsResponse to Westminster

attacksStephen Waddington

Visiting Professor, Newcastle Universitywadds.co.uk @wadds

2 | 03.05.20232 | 03.05.2023

Source: The Guardian / Victoria Jones, Press Association

3 | 03.05.2023

Today’s session

• Media response to crises over the last 40 years

• How the Westminster attack played out in the first 12 hours

• Summary of response

4 | 03.05.2023

1980 – daily news

5 | 03.05.2023

1990 – 24 hour news

6 | 03.05.2023

2010 – real time news

7 | 03.05.2023

2017 – user generated news

Source: https://www.youtube.com/watch?v=zqLxBXLliEY

8 | 03.05.2023

Christopher Hope, The Daily Telegraph (14.43)

9 | 03.05.2023

Peter Yeung, The Times (14.43)

10 | 03.05.2023

Jason Groves, Daily Mail (14.43)

11 | 03.05.2023

Live blog, The Guardian (14.43)

Source: https://www.theguardian.com/politics/blog/live/2017/mar/22/peers-say-brexit-with-no-trade-deal-would-cause-signicicant-damage-to-service-sector-politics-live

12 | 03.05.2023

Personal networks (14.51)

13 | 03.05.2023

Evan Davies, BBC (15.00)

Source: https://twitter.com/BBCNews/status/844654793629089792

14 | 03.05.2023

Police statement (15.30)

15 | 03.05.2023

Request for images (15.41)

16 | 03.05.2023

Public appeal for UGC (15.41)

17 | 03.05.2023

Call for restraint and respect (15.45)

18 | 03.05.2023

London Ambulance Service statement (15.52)

19 | 03.05.2023

Clickbait and search bait (15.52)

20 | 03.05.2023

BBC footage (16.18)

Source: https://twitter.com/BBCNews/status/844614278548275204

21 | 03.05.2023

Selfies (16.34)

22 | 03.05.2023

Statement from the Mayor (16.31)

23 | 03.05.2023

Facebook Safety (16.42)

24 | 03.05.2023

Facebook Safety (16.42)

25 | 03.05.2023

UGC sympathy (16.52)

Source: https://twitter.com/SuhaibSaqib1/status/844592696262098945

26 | 03.05.2023

Statement from Muslim Council of Great Britain (17.11)

27 | 03.05.2023

Statement from Police (17.58)

Source: https://www.periscope.tv/metpoliceuk/1mrxmenrynvxy?t=3

28 | 03.05.2023

UGC sympathy (18.13)

29 | 03.05.2023

Hate (20.19)

30 | 03.05.2023

Hate (20.27)

31 | 03.05.2023

RIP (18.57)

32 | 03.05.2023

Response from the Mayor (19.33)

Source: https://twitter.com/SadiqKhan/status/844633197191335936/video/1

33 | 03.05.2023

BBC News (20.31)

Source: https://twitter.com/BBCNews/status/844647725048066048

34 | 03.05.2023

Statement from the Prime Minister (21.04)

Source: https://twitter.com/BBCBreaking/status/844655940905271296

35 | 03.05.2023

Tribute to emergency services from MPs (22.05)

36 | 03.05.2023

London Ambulance Service (22.17)

37 | 03.05.2023

Tribute to Constable Keith Palmer (22.31)

38 | 03.05.2023

Front pages of nationals (05:00)

39 | 03.05.2023

Infographic, New York Times (07:26)

Source: https://www.nytimes.com/interactive/2017/03/22/world/europe/westminster-bridge-london-attack-map.html

40 | 03.05.2023

Crisis management response to Westminster attacks

• Planned approach leading to coordinated and integrated response by agencies

• Timing: there is no deadline just now• Conversation led via #Westminster hashtag:

balance; reassurance; and inaccuracies countered

• Facebook provided platform to signal personal safety to networks

41 | 03.05.2023

Crisis management response to Westminster attacks

• Response led by designated sources; signposted from other platforms

• But media response sensationalist despite measured communication approach

• Call to action: what is being done and what people should do

42 | 03.05.202342 | 03.05.2023

Modern crisis communicationsResponse to Westminster

attacksStephen Waddington

Visiting Professor, Newcastle Universitywadds.co.uk @wadds