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Purvish Shah Navigator 1
COMMUNICATION
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Definition :
Exchange of Facts, Ideas, Opinions or emotions by two or more persons.
In simple words Communication means, Passing of information & understanding from one person to another.
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Importance of Communication
Orientation/Training Effectiveness Expectations & Evaluation Projecting image of the Orgn
Coordination in the Orgn
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Process of Communication
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SPEAKER Speaker´s Attitude
It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
Speaker´s Attitude
It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
Speaker´s Credibility
It Deals with the knowledge and input – output filters as self – steem, anxiety of the speaker.
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MESSAGE What is said by the speaker. The purpose of the
communication wich can be plain or elevated, smooth or awkward, rhythmical or jumpy . In order to transmit our feelings, business, agreements and so on.
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Communication Flow
Downward Upward Lateral/Horizontal External
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Barriers to Communication
Badly Expressed Message Faulty Orgn
Distrust the Communicator Restricting Communication Poor Retention Different B/Gs In-group Language Inattention Physical Barriers Poor Understanding
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Effective Communication Clear Easily understandable Language Adequate & Complete Medium of Communication Good Climate Follow up of Communication Use grapevine, do not fight/avoid it Training for Improving Communication skills
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Avoid below given
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Avoid Below
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Avoid Below
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Avoid Below