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This presentation is for small firm and solo lawyers 5th Annual Law Practice Management seminar, “Making Your Practice Work!”
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!1
Cordell M. Parvin http://www.cordellparvin.com
Client Development for 2014 and Beyond
What Can We Learn From the Superbowl?
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What Can We Learn From the Superbowl?
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Three Stories About Tools
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AGC of America
Recommendations
Trust and Rapport
Visibility
Getting Hired
Credibility
Client Meetings
Relationships
Reputation / Profile
Weak Ties
Principles of Client Development
!10
Four Eras of Client Development
1. Do Good Work
2. Unsolicited Contact
3. Websites / Branding
!11
Traditional Lawyer Client Development
“Push-Tactic”
!12
Clients Have More Choices, Less Time
Client Development Has Changed
!13
You Have Less Time
Client Development Has Changed
Clients
Economy
Technology
What Has Changed?
!14
Marketing Guru
!15Seth Godin
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Remarkable !
Extraordinary !
Memorable
!18
Lawyer Client Development Today
It’s not what you know, Today it’s who knows what you knowIt’s not who you know,
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Client Development in 2014
“Pull-Tactic”
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Where to Start
Identify Clients’ Problems, Opportunities and Changes !21
Client Development for 2014
Draw Clients to You by Identifying Problems and Providing Creative Solutions
!22
Client Development for 2014
Become Visible & Credible to Target Market!23
Client Development for 2014
Define Your Target Market!24
Client Development for 2014
Decide What You Want Target Market to Hire You to Do? !25
Client Development for 2014
Become Visible and Credible by Adding Value !26
Client Development for 2014
Join, Lead, Speak Client Organizations !27
Client Development for 2014
Determine Your Best Referral Sources!28
Client Development for 2014
1. Create Valuable Content
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2. Present/Write Well
Client Development for 2014
!303. Distribute Widely
Client Development for 2014
Weak Tie Reach
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Strong-Tie Buzz
Weak-Tie Buzz
!32
Weak Tie Buzz
2014
Geometrically Expanded by Social Media
!33
Planning: The First Tool
!34
Successful Lawyers
Think Optimistically and Plan Purposefully
!35
Why Have a Plan?
Most Important ResourcesEnergy Time
!36
Why Have a Plan?
What is an Incredibly Ambitious Goal That Will Energize You?
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Planning: Step 1
!38
Decide on How Many Hours to Invest
100 Administrative
___Client Development
___ Your Development
Planning: Step 2
!39Reputation / Profile Relationship Building
Planning: Step 2
Create a Plan With Goals
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Planning- Step 2
!41
Plan Using Your Strengths
Planning- Step 2
!42
Your 2014 Plan
Develop Your Action
Steps
!43
Prioritization Matrix
High Return / Low Investment!!!
Do first and do often
High Return / High Investment! !
Break down into smaller pieces
Low Return / Low Investment!!
Do when you have time
Low Return / High Investment!!
Say NO graciously!
!44Break Down to 90 Days Actions
How to Execute on Your Plan
!45
Identify, Plan and Schedule Activities Each Week
How to Execute on Your Plan
!46
Partner for Accountability
How to Execute on Your Plan
!47
Keith McMurdy
Partner for Accountability
How to Execute on Your Plan
!48Become Visible and Credible
Reputation Building
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Reputation Building: Old Tools
Website Bio
Bar and Community Service
Writing
Speaking
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Writing - Old Tools
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Writing - Old Tools
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WRITING: New
Tools
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Social Media
Jackie Huba
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Examples
!57
Blog
Seth Godin
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Guides
How To
!60Jennifer Keller
Old Tool
New Tool
!61
!62SPEAKING
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Speaking: Old Style Power Point Slides
Compliance Programs
• Goal: self-policing and changing the corporate culture to include a commitment to ethics and compliance with civil and criminal laws.
• Double-edged sword: if a crime is committed in the face of a compliance program, it may suggest that the company is not truly committed to changing its corporate culture.
Compliance Programs, continued• The compliance program must be designed to catch the most
likely misconduct given the corporation's primary business. • Whether the program is adequately designed for maximum
effectiveness in preventing and detecting wrongdoing by employees;
• Whether corporate management is enforcing the program or is it tacitly encouraging or pressuring employees to engage in misconduct to achieve the business objectives; and
• Investigators will interview rank-and-file employees to determine the effectiveness of and commitment to the ethics/compliance program.
• Is there an audit function so that the corporation can determine its effectiveness?
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NNew Style Power Point/Keynote Slides
!67
The Internet
How has the internet changed client development?
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Old School/New School
Wine and Social Media Guru
!69Gary Vaynerchuk
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Find and Distribute Valuable Content
How to Make the Internet Work
!72Locate
Organize
Disseminate
Connect
Interact
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Third Essential Point
3. Use Internet for Wide Distribution
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Think Outside the Box
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Internet Radio
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Webinars
Video
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Online Video Presentations
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Podcast
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What Are You Going to Do Now?
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Plan with Goals Accountability Become Visible and Credible Use New and Old Tools Repeat Above
What Now?
!82
Cordell M. Parvin http://www.cordellparvin.com
Client Development for 2014 and Beyond