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1 Cordell M. Parvin http://www.cordellparvin.com Client Development for 2014 and Beyond

Collin County Bar Association Client Development 2014 and Beyond

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This presentation is for small firm and solo lawyers 5th Annual Law Practice Management seminar, “Making Your Practice Work!”

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Page 1: Collin County Bar Association  Client Development 2014 and Beyond

!1

Cordell M. Parvin http://www.cordellparvin.com

Client Development for 2014 and Beyond

Page 2: Collin County Bar Association  Client Development 2014 and Beyond

What Can We Learn From the Superbowl?

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Page 3: Collin County Bar Association  Client Development 2014 and Beyond

What Can We Learn From the Superbowl?

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Three Stories About Tools

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AGC of America

Page 9: Collin County Bar Association  Client Development 2014 and Beyond

Recommendations

Trust and Rapport

Visibility

Getting Hired

Credibility

Client Meetings

Relationships

Reputation / Profile

Weak Ties

Principles of Client Development

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Four Eras of Client Development

1. Do Good Work

2. Unsolicited Contact

3. Websites / Branding

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Traditional Lawyer Client Development

“Push-Tactic”

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Clients Have More Choices, Less Time

Client Development Has Changed

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You Have Less Time

Client Development Has Changed

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Clients

Economy

Technology

What Has Changed?

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Marketing Guru

!15Seth Godin

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Remarkable !

Extraordinary !

Memorable

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Lawyer Client Development Today

It’s not what you know, Today it’s who knows what you knowIt’s not who you know,

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Client Development in 2014

“Pull-Tactic”

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Where to Start

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Identify Clients’ Problems, Opportunities and Changes !21

Client Development for 2014

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Draw Clients to You by Identifying Problems and Providing Creative Solutions

!22

Client Development for 2014

Page 23: Collin County Bar Association  Client Development 2014 and Beyond

Become Visible & Credible to Target Market!23

Client Development for 2014

Page 24: Collin County Bar Association  Client Development 2014 and Beyond

Define Your Target Market!24

Client Development for 2014

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Decide What You Want Target Market to Hire You to Do? !25

Client Development for 2014

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Become Visible and Credible by Adding Value !26

Client Development for 2014

Page 27: Collin County Bar Association  Client Development 2014 and Beyond

Join, Lead, Speak Client Organizations !27

Client Development for 2014

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Determine Your Best Referral Sources!28

Client Development for 2014

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1. Create Valuable Content

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2. Present/Write Well

Client Development for 2014

Page 30: Collin County Bar Association  Client Development 2014 and Beyond

!303. Distribute Widely

Client Development for 2014

Page 31: Collin County Bar Association  Client Development 2014 and Beyond

Weak Tie Reach

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Strong-Tie Buzz

Weak-Tie Buzz

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Weak Tie Buzz

2014

Geometrically Expanded by Social Media

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Planning: The First Tool

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Successful Lawyers

Think Optimistically and Plan Purposefully

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Why Have a Plan?

Most Important ResourcesEnergy Time

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Why Have a Plan?

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What is an Incredibly Ambitious Goal That Will Energize You?

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Planning: Step 1

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Decide on How Many Hours to Invest

100 Administrative

___Client Development

___ Your Development

Planning: Step 2

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!39Reputation / Profile Relationship Building

Planning: Step 2

Page 40: Collin County Bar Association  Client Development 2014 and Beyond

Create a Plan With Goals

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Planning- Step 2

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Plan Using Your Strengths

Planning- Step 2

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Your 2014 Plan

Develop Your Action

Steps

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Prioritization Matrix

High Return / Low Investment!!!

Do first and do often

High Return / High Investment! !

Break down into smaller pieces

Low Return / Low Investment!!

Do when you have time

Low Return / High Investment!!

Say NO graciously!

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!44Break Down to 90 Days Actions

How to Execute on Your Plan

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Identify, Plan and Schedule Activities Each Week

How to Execute on Your Plan

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Partner for Accountability

How to Execute on Your Plan

Page 47: Collin County Bar Association  Client Development 2014 and Beyond

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Keith McMurdy

Partner for Accountability

How to Execute on Your Plan

Page 48: Collin County Bar Association  Client Development 2014 and Beyond

!48Become Visible and Credible

Reputation Building

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Reputation Building: Old Tools

Website Bio

Bar and Community Service

Writing

Speaking

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Writing - Old Tools

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Writing - Old Tools

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WRITING: New

Tools

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Social Media

Jackie Huba

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Examples

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Blog

Seth Godin

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Guides

How To

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!60Jennifer Keller

Old Tool

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New Tool

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!62SPEAKING

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Speaking: Old Style Power Point Slides

Page 64: Collin County Bar Association  Client Development 2014 and Beyond

Compliance Programs

• Goal: self-policing and changing the corporate culture to include a commitment to ethics and compliance with civil and criminal laws.

• Double-edged sword: if a crime is committed in the face of a compliance program, it may suggest that the company is not truly committed to changing its corporate culture.

Page 65: Collin County Bar Association  Client Development 2014 and Beyond

Compliance Programs, continued• The compliance program must be designed to catch the most

likely misconduct given the corporation's primary business. • Whether the program is adequately designed for maximum

effectiveness in preventing and detecting wrongdoing by employees;

• Whether corporate management is enforcing the program or is it tacitly encouraging or pressuring employees to engage in misconduct to achieve the business objectives; and

• Investigators will interview rank-and-file employees to determine the effectiveness of and commitment to the ethics/compliance program.

• Is there an audit function so that the corporation can determine its effectiveness?

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NNew Style Power Point/Keynote Slides

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The Internet

How has the internet changed client development?

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Old School/New School

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Wine and Social Media Guru

!69Gary Vaynerchuk

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Find and Distribute Valuable Content

How to Make the Internet Work

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!72Locate

Organize

Disseminate

Connect

Interact

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Third Essential Point

3. Use Internet for Wide Distribution

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Think Outside the Box

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Internet Radio

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Webinars

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Video

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Online Video Presentations

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Podcast

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What Are You Going to Do Now?

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Plan with Goals Accountability Become Visible and Credible Use New and Old Tools Repeat Above

What Now?

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Cordell M. Parvin http://www.cordellparvin.com

Client Development for 2014 and Beyond