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www.cognizant.com Copyright © 2014 Cognizant 1
Agile collaboration without borders Best prac*ces & Lessons learned Ovidiu Pitic Agile Center of Excellence 23 July 2014
www.cognizant.com Copyright © 2014 Cognizant
COGNIZANT OVERVIEW
20,000+ Projects in 40 countries
Founded in 1994 (CTSH, Nasdaq)
Headquarters Teaneck, NJ
1133 ac*ve customers
54+ Global Delivery Centers
Market Capital Over $25 billion
25+ Regional sales offices Revenue
$8.84 Bn in 2013 (up 20.4% YOY) $10.3 Bn guidance for 2014 (16.5% YOY)
171,400+ employees (December 2013)
Revenue Mix NA: 77.3%, Europe: 18.0%, RoW: 4.7%
NO. 1 FOR CUSTOMER SATISFACTION KPMG survey
RANKED AT 6TH -‐ BEST TECH CONSULTING FIRMS TO WORK FOR Vault Magazine
Forbes Fast Tech 25 Only Company for 10 years
Fortune 500 Ranked at #352 on the F500 List
Listed on NASDAQ First IT Provider Leveraging India
TOP 5 OF “MOST ADMIRED COMPANIES” Fortune Magazine
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www.cognizant.com Copyright © 2014 Cognizant
AND PARTNER TO RABOBANK SINCE 2004
Ø 1 OUT OF 3 STRATEGIC PARTNERS DELIVERING IT SERVICES TO GROUP ICT:
ü APPLICATION DELIVERY ü SUPPORT SERVICES ü BUSINESS CONSULTANCY ü ARCHITECTURE
DELIVERING FROM ü CORPORATE FUNCTIONS TO ü FRONT END/ONLINE SERVICES TO ü CORE BANKING SERVICES
BASED ON DISTRIBUTED AGILE (AMONGST OTHERS)
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BRINGING ONSITE/OFFSHORE DELIVERY IN THE MIX
www.cognizant.com Copyright © 2014 Cognizant
OUR WORLD IS CHANGING
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www.cognizant.com Copyright © 2014 Cognizant
AGILE: BEYOND THE TEAM AND BEYOND IT
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INNOVATION IN AGILE
www.cognizant.com Copyright © 2014 Cognizant
DISTRIBUTION HAS EVOLVED IN THE PAST DECADES
Team
Team (Local)
Team (Remote)
Local
Remote
Team
Solo Distributed Integrated
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www.cognizant.com Copyright © 2014 Cognizant 7
AGILE MEETS DISTRIBUTION
www.cognizant.com Copyright © 2014 Cognizant
CHALLENGE: TIME ZONES DIFFERENCE
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+3.5h
+6h
-‐5h
-‐9h ! -‐6
h
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CHALLENGE: LANGUAGE
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CHALLENGE: (LOCAL) CULTURE
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ONE TEAM?
“Our EUROPEAN colleagues
…”
“THEY are
always…”
“They are
always…”
“WE need to s<ck to…”
www.cognizant.com Copyright © 2014 Cognizant 11
LARGE-‐SCALE DISTRIBUTED AGILE FRAMEWORK
This requires the teams to be cross-‐func^onal to a large extent and uniformly adopt agile prac^ces
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We believe in Distributed Agile teams that are virtual, integrated teams
They behave as unit and work together daily
www.cognizant.com Copyright © 2014 Cognizant
WHAT ARE WE LEARNING?
ü CHANGE IS HARD
ü PICK THE RIGHT TEAM
ü COMMUNICATE, COMMUNICATE, COMMUNICATE
ü TRAIN AND SUPPORT
ü PROVE, DELIVER AND EVOLVE OVER TIME
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www.cognizant.com Copyright © 2014 Cognizant
CHANGE IS HARD: THE “RIGHT” TEAM
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Nascent Teams
FOLLOW the
Rules
Proficient Teams
BREAK the
Rules
Hyper Performing
Teams
BE the Rule
Stage 1
Stage 2
Stage 3
www.cognizant.com Copyright © 2014 Cognizant
COMMUNICATE, COMMUNICATE…
ENCOURAGE FREQUENT COMMUNICATION
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www.cognizant.com Copyright © 2014 Cognizant
EXAMPLE: TIME ZONE POSTER MAKING GOOD USE OF THE TIME ZONE DIFFERENCE
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CEST IST (+3.5h)
05:00 08:30
07:00 10:30
09:00 12:30
13:00 16:30
14:00 17:30
15:00 18:30
17:30 21:00 India (Chennai) The Netherlands
TIP: Plan to have most online communica*on before 14:00 CET TIP: Avoid mee*ngs being held for the “same shore” during parallel *me. NB: The (me zone difference will change 26 Oct 2014 (NL moving to CET)
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www.cognizant.com Copyright © 2014 Cognizant
PROMOTE RAPPORT (FAMILIARITY)
SUPPORT EACH OTHER, TALK DAILY, BE SOCIAL
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WHEN THE TEAM IS FORMED: ü Afend jumpstart training together
(in-‐person) ü Use the introduc<on brochure
technique ü Name the team and decide on a
mascot
www.cognizant.com Copyright © 2014 Cognizant
PROMOTE RAPPORT (FAMILIARITY)
SUPPORT EACH OTHER, TALK DAILY, BE SOCIAL
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AFTER THE TEAM IS FORMED:
ü Plan for and perform a cultural exchange with each loca^on
ü Create the team celebra<on plan ü Organize brown bag sessions ü Encourage informal events
www.cognizant.com Copyright © 2014 Cognizant
MATCH THE SKILLS
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“ONE TEAM”
ü Cross-‐loca^on skill sets ü Scrum Masters and Agile Coaches with Distributed Agile experience
ü Investment in knowledge sharing
www.cognizant.com Copyright © 2014 Cognizant
OFFER THE RIGHT TOOLING
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“One Te
am”
www.cognizant.com Copyright © 2014 Cognizant
PROMOTE SHARED GOALS
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RUN REGULAR HEALTH CHECKS
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www.cognizant.com Copyright © 2014 Cognizant
CELEBRATE DELIVERY
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