Coaching Challenges: Scenarios and Solutions

Coaching Challenges:Scenarios and Solutions

Center for Coaching Certification©

Center for Coaching Solutions

Agenda

Scenarios and Solutions:• Logistical Challenges• Relationship Challenges• Challenging Coachees• Coaching Competency• Resources

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Definition of Coaching

Executive, Career, Business or Life Coaching is:

“a strategic partnership in which the coach empowers the client to clarify goals, create action plans, move past obstacles, and achieve what the client chooses.” -ICF

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Logistical Challenges

Scenario:

Mid-level manager promoted to COO and is not achieving objectives. He says his peers that he now supervises are undercutting him. They say he is a micro-managing dictator.

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Logistical Challenges: Solutions

Coaching as a ToolModel and Process

Parameters and EthicsCoaching Agreement and Code of EthicsSponsor versus Client

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Engage and MatchChecking with Client Inviting InterestCoach Self-checkingIntroductory SessionCo-creating the Relationship

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Dedicated TimeScheduled Sessions

Dedicated Meeting SpaceVirtualConference Room

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AdministrationFormsNotes for the ClientReportsLength of Engagement

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Relationship Challenges

Scenario:

A manager wants their employee coached as a corrective measure. The manager wants to tell the coach about it and wants reports following coaching sessions. The employee tells the coach secrets…

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Relationship Challenges: Solutions

Supervisor Wants DetailsSetting Expectations in AdvanceUsing the Report with ClientCoaching Conversation with Supervisor

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Coachee in ConflictCCC STOP Conflict Model

STOP

toriesopicsptionslan

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Conflicts of InterestAvoid Known ConflictsTransparencyCCC Decision Tree

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Damaging InformationThreat of HarmUnreported Crime

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Challenging Coachees

Scenarios:

Stuck in Drama – Myra wanted the promotion and resents not getting it

Lack of Ownership – Eduardo thinks it is everyone else’s fault

Lack of Confidence – Brenda was promoted and is questioning her own abilities

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Challenging Coachees: Solutions

Clarify:Be DirectListenPowerful Questions

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Confront:LanguageChallenge and Expand ThinkingExplore Different Possibilities

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Change: –What do you want to be

different?–What resources do you

have?–How will you create the

change?

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Coach:Create AwarenessClear and Direct with Questions and RephrasingEngage Them in Discovering SolutionsOpen to Not Knowing

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Coaching Competency

Scenarios:

Internal employee wants to coach and has no training.

External coach is being considered and they have no training.

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Coaching Competency: Solutions

Setting the Foundation• Meeting Ethical Guidelines

and Professional Standards• Establishing the Coaching

Agreement

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Co-Creating the Relationship• Establishing Trust and

Intimacy with the Client• Coaching Presence


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Communicating Effectively•Active Listening•Powerful Questioning•Direct Communication


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Facilitating Learning and Results


•Creating Awareness•Designing Actions•Planning and Goal Setting•Managing Progress and Accountability

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Application of the Information

Coaching Challenges: Solutions

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Resources

• International Coach Federation• Center for Coaching Certification• Center for Coaching Solutions

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Resource – International Coach Federation

www.CoachFederation.org

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Resource – Center for Coaching Certification

www.CenterforCoachingCertification.com

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Resource – Center for Coaching Solutions

www.CenterforCoachingSolutions.com

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CCS Resources

• Blogs • Books• Free Webinars • Quick Check• Outsourcing

• Consulting• Training• Coaching

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Blog, Books, Webinars

• http://CoachingBlog.CenterforCoachingCertification.com

• Books: Coaching Perspectives series

• Webinars: Free 30-minute monthly, free 60-minute every other month – sign up for the newsletter!

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http://coachingblog.centerforcoachingcertification.com/

http://www.amazon.com/dp/1468089374/ref=as_li_tf_til?tag=wwwcenterfo0a-20&camp=14573&creative=327641&linkCode=as1&creativeASIN=1468089374&adid=1THHJ2CKT6VJYMTTKD7J&&ref-refURL=http://www.centerforcoachingcertification.com/resources.html

https://www.amazon.com/dp/1481232363/ref=as_li_tf_til?tag=wwwcenterfo0a-20&camp=0&creative=0&linkCode=as1&creativeASIN=1481232363&adid=1C8MDV1NZWAGG6G1FJ4S&

http://www.amazon.com/Coaching-Perspectives-III-Cathy-Liska/dp/1492914665/ref=sr_1_1?s=books&ie=UTF8&qid=1387466144&sr=1-1&keywords=Coaching+Perspectives+IIIC:%5CUsers%5CCathy%20Liska%5CDocuments%5C1807%5B1%5D

Quick Check

• Call• Email

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Outsourcing

• Consulting• Training• Coaching

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Now What?

• Free Consultation• Choose the Resources• Plan Your Process• Implement Your Strategy• Achieve the Results

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Please tell us how we can be helpful!

The resource for coaching results.

Cathy [email protected]

800-624-2559www.CenterforCoachingSolutions.com©

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