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Cloud computing occurs when a program is run on many computers at the same time, referring to a server connected through the internet. This presentation from Sparta Systems describes how cloud technology can be an integral part of the Enterprise Quality Management Systems (EQMS).
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Jim AttardiVice President, Cloud Services
Cloud Technology and Its Implication for Quality Services
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Clouds
What is a Cloud?
GamesPictures
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Clouds
E-MailGames
Pictures
Infrastructure as a Service
Platform as a Service
Software as a Service
Private Cloud Hybrid Cloud Public Cloud
Cloud Technology
Proven over time Increases the ability to manage capacity Reduce the cost of the environments Reduces Downtime Enables High Availability Solutions Automate infrastructure deployment
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What To Look For In A Quality Partner
Proven Market Leader Experience operating in a Global
Market Strong Organizational Framework Proven Facility Controls Redundant Environmental Controls Business Continuity and Disaster
Recovery Options Logical Access Management
Criteria:
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Secure Services
• Business Value• Performance Levels• Support Levels
Security
Deployment tools
Integrations
Software
Data
Cloud Partner
Servers Network Storage
Software layer
IAAS
SAAS
Customers
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Policy Driven Security
Integrity
Authenticity
Confidentiality
Availability
Non-repudiation
Security Policy Mandatory Staff Training
Certification SSAE 16 - ISSAE 3402 ISO Safe Harbor
Compliant 21 CFR Part 11 GMP/GXP
Reviewed Regularly
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Layered Security
Physical Security
24 by 7 Physical Security onsite Video Surveillance on a 24 by 7 basis Authorized access managed through key cards and
biometrics
Logical Security
Users are Identified and Authenticated
Access is Logged & audited Tiered access controls
Firewall manages Inbound & Outbound traffic
Firewall controls access to the internet Firewall Access Defaults deny mode
Application Security
Password Controls Data Encryption Routine Penetration Testing Code Scanning and 3rd Party Security Audits
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Service Development
Unified Development Team
Providing Quality services to users in a SaaS model: • Agile / Iterative development methods • Frequent checkpoints to verify requirements• Entire team focused on delivering customer value, security of assets and defined service
levels
Cloud Services Development Testing
Product ManagementCustomers
QA
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Comprehensive Testing
Service Based Testing Service Levels are defined early in the
design phase and tested throughout the Service delivery process
Business and technical requirements are tested jointly as part of the Service delivery process.
Cloud Services
Business Goals
Testing Monitoring
Application Service
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Quality Certification
Installation Qualification
Operational Qualification
Performance Qualification
Is the environment built properly?
Do the services meet requirements?
Does the application achieve business goals?
Quality Certification?
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Service Support
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Release Management
SDLC
Validation and Certification
Deployment Management
Change Management
Event Management
Incident Management
Problem Management
Quality Service Controls
CustomerService Levels
EmergencyResponse
DisasterRecovery
AccessManagement
Data Management
Environment Management
Security Policy
Quality Services
Service Availability – No Less then 99.5%
Performance – No greater then 2 second page turns
Customer Support - Customer Selected Option
Service Levels
Monitoring 24 hours a day 7 days a week
Regulatory Compliance
Service Level Reports
Security Focused Service Delivery
Continuous Improvement
TrackWise Integration
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Service Support - Monitoring
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Sparta SystemsWe Help Protect Millions of Lives Everyday
www.spartasystems.com609-807-5100
