1.Helping build business resilience0416 113 250 b4crisis@grapevine.net.au

2. OVERVIEW WHY? WHAT? HOW? CASE STUDIES DISCUSSIONHelping build business resilience 3. January 1974 Brisbane Floods 4. 14 April 1999 Hailstorm, Sydney, NSW 5. 12 Oct 2002 Bali bombings 6. Jan 2003 ACT BushfiresBali Memorial Parliament 7. January 2003 ACT Bushfires 8. 26 December 2004 Indian Ocean Tsunami 9. ACT Hailstorm 27 Feb 2007 10. Sydney Jan-Sept 2007 11. Brisbane storm 8 Oct 2007 12. Brisbane storm 8 Oct 2007 13. Varanus Island WA gas explosion & fire 3 June 2008 14. World Youth Day Sydney 14-20 July 2008 15. Black Saturday Bushfires 7 Feb 2009 16. Sydney dust storm 23 Sept 2009 17. Tasmanian Bushfires Nov 2012-April 201320 18. Climate change 19. HOW PREPARED ARE YOU, YOUR BUSINESS/ ORGANISATION FOR THE NEXT.? 20. Innovation drivers War Space Crisis Resilience Counter to innovation risk aversion23 21. Heavy v light weight body armourADF WO2 Brett Corney wearing DMO LAND125 new body armour suit 24 22. Source: http://www.universetoday.com/63673/13-things-that-saved-apollo13-part-10-duct-tape/http://www.universetoday.co m/63673/13-things-thatAn Apollo 13 mailbox fix or making a square 25 saved-apollo-13-part-10duct-tape/ canister fit into a round hole and scrub CO2 23. Mission Evaluation Room 1 Find me a fast fix for Apollo 13 astronauts to maintain breathable air26 24. At Houston Mission ControlA fix a square container funnelling into a round container sealed with duct tape 27 25. In space on Apollo 13 Top left Astronaut Jack Swigert assembled it Top right - Astronaut Jim Lovell used the duct tape to affix it 28 26. It worked!29 27. Fisher & NASA spent millions of USDs developing a pen to write in space/zero gravity & it did The Russians took pencils30 28. WHAT DO YOU THINK IS THE INNOVATION OF OUR AGE?Social Media 31 29. 32 30. WHEN DID YOU JOIN? After 5 May 2003 After 4 February 2004 After 21 March 2006 After 6 October 2010 33 31. 1) Define resilience 2) Attributes of resilient organisations Helping build business resilience34 32. Resilience definitions 1 1. Able to bounce back after change or adversity. 2. Capable of preparing for, responding to & recovering from difficult conditions. Synonymous with TOUGH Source: A Stronger & More Resilient New York (2013)35 33. Resilience definitions 2 Reduces uncertainty Avoids surprises Promotes information sharing & understanding of changes impacting on you & your business Helps prepare & plan for our future Source: FEMA Strategic Foresight Initiative (2012) 36 34. Resilience definitions 3 manage unforeseen or unexpected risks Source: AGD TISN Research Paper 1: CEO Perspectives on Organisational Resilience (Feb 2012) 37 35. Resilience definitions 4 Develop a more organic capability to deal with unexpected disruptions Help organisations to adapt to changes over the long term Source: AGD/TISN Organisational Resilience: The Relationship with Risk Related Corporate Strategies (April 2013) 38 36. Attributes of Resilient Leadership Distributed & visible leadership Maintain strategic focus & inspires confidence during a crisis Survivability beyond the crisis Senior managers communicate with honesty & transparency Source: AGD/TISN Organisational Resilience: at all times The Relationship with Risk Related Corporate Strategies (April 2013)39 37. Visible & distributed leadershipINNOVATION Stand back & leave it to the experts40 38. Capt Richard Champion de Crespigny 4 Nov 2010, A380 uncontained engine failure when departing Singapore Changi AirportInnovation Pax - part of Inspired confidence & the team survivability beyond the crisis 41 39. http://www.youtube.com/watch?v=MHb9gj OFEbA&feature=em-share_video_userSenior managers communicate with honesty & transparency at all times 42 40. Attributes of Resilient Culture 1 Enthusiasm for challenge, agility, adaptive capacity, innovation & seizing opportunities Encouraging a resilience culture one in all in Agility, flexibility & initiative in decision makingSource: AGD/TISN Organisational Resilience: The Relationship with Risk Related Corporate 43 Strategies (April 2013) 41. Innovation Competitor made bread using their wrappers44 42. Innovation - Engage a competitor to make cheaper Widget A then retool to make Widget B45 43. Attributes of Resilient Culture 2 Empowered employees Vigilance against significant disruption risk Conscious of corporate extinction Committed to learning from mistakes Source: AGD/TISN Organisational Resilience: The Relationship with Risk Related Corporate 46 Strategies (April 2013) 44. Albuquerque, New Mexico, 17 March 2000 small clean room fireInnovation Buy every chipRely on Philips Result - corporate extinction A tale of 2 supply chains 45. Mt Pinatubo, Philippines 2 suppliers in the shadow of the same volcanoInnovation - Diversity in supply chains & strengthen outsourcing contracts 46. 51 CEOs on resilience Short & long term Fit for purpose Respond to short term shocks Positioned strategically for the next 100 years Helping build business resilienceSource: AGD TISN Research Paper 1: CEO Perspectives on Organisational Resilience (Feb 2012) 49 47. Source: Figure 1, Concept of organisational resilience, p 6, Research Paper 1 CEO Perspectives on Organisational Resilience50 48. Survive or go out of business no BCP Bounce back traditional BCM Bounce forward OR, planning & innovation 51 49. Chris Miller 0416 113 250 b4crisis@grapevine. net.au References http://www.tisn.gov.au/ then Publications & Resilience for Research Paper 1 CEO Perspectives on Organisational Resilience (2012) & Organisational Resilience: The Relationship with Risk Related Corporate Strategies (2013); http://www.fema.gov/strategicplanning-analysis-spa-division/strategic-foresightinitiative Toward More Resilient Futures (2013); and http://www.nyc.gov/html/sirr/html/report/report.shtml A Stronger & More Resilient New York (2013)Any questions or comments?Helping build business resilience 52