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Corporate powerpoint presentation

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Introductions

• Cherith Simmons Dip Ed

• Peter Waddell MA MCIM MEI• Stephen Barrance MIMI

– Background and experience

– Role in the organisation

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Background and experience

• Established 1989• Partnership organisation• 80% Public sector• Extensive experience in working

with local authorities, NHS and voluntary organisations at all levels

• Over 450 managers successfully complete ILM qualifications with us annually and we currently have more than 900 learners.

• Extensive investment in Learning Management Systems and e-learning to manage programmes cost effectively and provide flexible delivery options

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Core areas of business activity • Leadership & Management Development

– Tailored – Flexible – Accredited (VRQ/ NVQ) – Commissioned and open-access – Delivered via blended learning

• Master classes and short courses across a range of skill sets

• Individual coaching and one-to-one tutorials

• Facilitation of “away-days” and team building

• Corporate/ employee surveys

• On-line assessment and competency development

• On-line learning zones and e-learning

• PCHMD – Open Access Programmes

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Client baseCurrent and recent clients

Local government Buckinghamshire County Council Essex County Council Kent County Council Northampton Borough Council Hartlepool Borough Council Royal Borough of Kensington & Chelsea London Borough of Hillingdon London Borough of Islington London Borough of Wandsworth Wiltshire County Council Wycombe District Council Southend on sea Borough Council

Government agencies Ofsted House of Commons

NHS/ Health Sector Avon Primary Care Support Agency Kent Community Training Alliance Numerous other PCT’s across the

Southern Region Surrey PCT Camden & Islington PCT East London Mental Health Trust

Voluntary Sector/ Private Sector Action for Children Signpost Housing Association Children’s Society Royal Horticultural Society RSPCA

Private sector/ other

City & Guilds Brooklands College ILM

Open access programmes (PCHMD)

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Current London (Morley College) DR Slimbridge FT Manchester DL Southampton FT Cirencester FT Glasgow DL Birmingham FT Golders Green FT Southwell House FT Sheffield DL Leechester FT

Projected

Exeter DL

Brighton FT

Birmingham FT

Slimbridge FT

Morley College DR

Cirencester FT

Manchester DL

Cambridge/Peterborough FT

Glasgow DL

KEY:DR – Day releaseFT – Fast trackDL – Distance learning

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Management structure Stephen Barrance MIMIPartner/ Finance Director/ Principal Consultant

Alex HollisSenior Client Services & Accreditation Manager

Cherith Simmons Dip EdSenior Partner/ Managing Director/ Principal Consultant

Geoff FinchClient Services Manager

Amanda NyeClient Services Manager/ Marketing Co-ordinator

Rameez HendricksClient Services ManagerIT Specialist

Misha JechandClient Services Manager / Marketing Co-ordinator

6 Further AssociatesWith varying specialities

Peter Waddell MA MCIM MEIPartner/ Development Director/ Principal Consultant

Jerry West BSc MSc GradICSAInternal Verifier/ Principal Consultant

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Associate structure

John EighteenInternal Verifier

VRQ Qualification

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NVQ Qualification

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Val SmithNVQ

Assessor

David FosterNVQ

Assessor

John AsheVRQ

Assessor

Peter Waddell (MA MCIM MEI)

Partner/ Development Director

Alex HollisSenior Client Services

Manager Alex Hollis

Senior Client Services Manager

Jerry West (BSc MSc GradICSA)

Internal Verifier/ Systems Consultant

Cherith Simmons (Dip Ed)

Senior Partner/ Managing Director

Alastair MutchVRQ

Assessor

John CatonVRQ

Assessor

Malcolm Lappin

VRQ Assessor

John Edwards

VRQ Assessor

Rachel Slough

VRQ Assessor

Suzan Courtney

VRQ Assessor

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Products and services

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Qualifications offered

ILM/CMICertificate and Award

in Management

(Level 3)

ILM/CMI/AMSPARDiploma,

Certificate and Award in Management

(Level 5)

ILM/CMICertificate and Award

in Management

(Level 7)

Level 3 ILM or CMI Award or Certificate in ManagementMedical administrators awards

Level 5 ILM or CMI Award, Certificate or Diploma in ManagementAMSPAR Award, Certificate or Diploma in Primary Care management

Level 7 ILM or CMI Award, Certificate or Diploma in Strategic Management

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Commissioned programmes

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Open access programmes

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Open access programmesDelivery methods

3 alternative delivery methods, all over 15 months

Day release - 18 days, one day a fortnight

Fast Track – 14 days in 7 x 2 day blocks,

weekday or weekend options

Distance – 2 day induction, self study, elearning, webcam tutorials every 6 weeks, 1 assessment day

8 locations nationwide

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How successful are we? • One of the ILM’s largest management centres in the UK

• AMSPAR/ City & Guilds largest UK provider of the DPCM

• Over 450 managers complete our qualifications each year

• 96% pass rate

• A leading provider of leadership and management development in the public sector

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Our typical approachINPUTS OUTPUTSMANAGEMENT DEVELOPMENT PROGRAMME

Appraisals and personal development plans

Discussions with focus groups of potential and past

participants

Relevant audits (CPA, JAR, Residents Survey, Staff

Survey

Assessment centres/ one-to-one interviews/

personality and leadership profiling

Organisational priorities, strategies, policies and

procedures

Optional on-line assessment against

competencies

Introduction and understanding the management role

Managing resources and finance

Managing and improving service delivery

Managing and developing people

Organisational health and compliance

Assessment

Programme Content Ways of Learning

An on-line Learning Zone providing access to

materials and e-learning resources

Interactive face-to-face workshops

Experience sharing via on-line discussion forum

Assessment designed to

address real organisational issues and challenges

Practical tools and techniques to embed the learning in the workplace

One-to-one tutorial/ coaching support

Facilitated action learning sets

Professional qualifications in management and clear routes for progression to

postgraduate and MA level study

Improvements in service delivery

Improvements in individual and organisational

performance

Consistent and effective management practice

across all service areas

Assessment tools available

• Myers Briggs (extra cost) Hogan Page and other Jungian style tests. Woburn team typology.

• We are familiar with Insights Discovery• Cherith Simmons on line 360 software for

competence assessment• Other assessment tools used throughout programme

– Leadership - Adair, Blanchard, Peters, Kouzes & Posner

– Emotional intelligence– Influencing skills– Delegation– Assertiveness– Learning style - Kolb, Honey & Mumford– Motivation - Herzberg, Maslow

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Case studies which solve real problems

• Mercy Mission – a complex exercise with 2 teams planning logistics and service delivery but only communicating by mobile phone

• The Road to Hope – the group sets up a partnership, defines objectives, negotiates budgets and draws up rules for governance and scopes a project for the inception of a new service

• Day Centre – 2 teams decide which facility to close out of 5 and how this change will be managed and communicated.

• Total Football – teams work to reorganize their department and plan staff deployment• Six Sigma Search – groups look for service optimisation opportunities using Six Sigma

tools

Decision taking

Leadership

Delegation

Planning

Problem solving

Communication

Influencing/negotiating

Partnership

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Our approach- Design • Partnership working with clients

• On-site development meetings

• Meeting with organisational experts

• Off-site programme design and tailoring

• Identifying organisational issues and challenges

• Setting objectives

• Satisfying requirements for accreditation

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Our approach- Delivery• Blended learning

– Interactive face-to-face workshops– Self-study and analysis – E-learning

• Delivery style and patterns

• Work based

• Approach to assessment

• Participant support

• Learning materials

• Designed to deliver your needs!• Tracks activity, attendance,

achievement & evaluation • Course calendars, guidance, all

learning materials and forum available 24/7

• Workbooks and comprehensive information packs are provided for each subject covered

• Programme Manual, Guidance Notes and good examples for all written assessments

• 40 free eLearning programmes

Free FlexiLearner Learning Management SystemFree FlexiLearner Learning Management System

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• On line marking and assessment• 30 free toolkits all usable directly in the workplace• A chat room for networking and learning sets• A Blog to keep track of those moments of inspiration or taking your work with you via

the internet

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Our approach- Evaluation

• Stakeholder feedback- quantitative and qualitative

• Periodic progress reports

• Evaluation/ review meetings

• Return on investment reports

Accreditation

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Institute for Leadership & Management

o The management wing of City & Guildso Britain’s fastest growing and most modern professional

management Institute.o Provides well known, long established qualifications recognised

by a wide range of employers in both public and private sectors o All qualifications are benchmarked to national standards o Cherith Simmons is one of ILM’s largest UK Centreso We are accredited to run programmes from levels 2 – 7 and a range of

NVQ’so Free ILM student membership is offered to all participants on our

courses with a free personal library of e-learning with 200 e-briefings

o Award, Certificate or Diploma in Management (Levels 3, 5 and 7)o Successful participants are awarded a simple “pass” or “fail”.

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AMSPAR/ City & Guilds

o Established in 1964 with the aim of creating and promoting appropriate qualifications in the health sector

o Dedicated body concerned with professional standards of competence initially for those working as medical secretaries and subsequently for medical receptionists, administrators and practice managers

o City and Guilds took over responsibility for the administration of the Diploma in Primary Care Management on 1st September 2008

o Set their own NHS based assignments which change each year

o Awards participants with the:

Diploma in Primary Care Management (Level 5)

o Successful Participants are awarded with either “pass”, “credit” or “distinction”

Chartered Management Institute

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oChartered Management Institute or CMI was founded in 1947

oCMI is the only body able to award Chartered Manager status in the

UK

oWe offer Management qualifications levels 3-5 and Public Service

Leadership Level 6

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Non-accredited programmes

Modular programmes e.g. performance management

Facilitation Away days/ action learning sets

Masterclasses E.g. political skills/ change management/

presentation skills/ report writing

Receptionist and medical terminology programmes(optional accreditation)

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On-line assessment & competency development

• What are competencies?

• Design and development of competency frameworks

• The assessment tool and its role in performance management and pre/ post programme assessment

• What are the benefits?

360° assessmentCompetence development

• Customised and linked to your corporate aims, job descriptions and national occupational standards for all levels and grades of staff

On line assessment

• Assessors or appraisers can rate staff members against competence level using either conventional line manager/staff member input or full 360-degree assessment. Comments can be attached by both appraiser and appraisee.

• The system is simple, robust, quick to set up and inexpensive.

Easy to understand downloadable reports

• Appraisees and appraisers only can download a full report prior to the appraisal or personal development planning interview so that development needs can be identified and agreed

Learning needs analysis

• The system allows a corporate overview of all competencies across all staff or specific teams so a picture of overall learning needs becomes visible and appropriate interventions can be designed and commissioned. Cherith Simmons will provide a free overall report as part of their service.

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Alumni services• Tapping into this important market

• Proposed offerings

– Level 7 qualifications if previously completed Level 5

– Refresher workshops

– Cheaper courses themselves and their staff

– Alumni events and Master classes – Subscription to Flexilearner for access to learning materials and discussion

forums – Access to latest information from our accrediting bodies and developments in

their sectors

Equalities - factoring in diversity

• Sensitive and practical approach • Huge experience in working with groups from wide ethnic, age

and educational backgrounds including many participants who have English as a second language

• Programmes and material accessible to all• All material age proofed (Age Concern quality standard)• Experience in working with learning and other disabilities

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Organisational skills

• Dedicated client services team led by Alex Hollis - available from 8.45 am to 5:30 pm for admin queries, advice and to arrange tutor or assessor guidance

• Electronic scheduling allows effective use of tutor capacity and resources and flags conflicts

• Learning Management systems track access, achievement, attendance and all communications between Cherith Simmons, participants and client

• On line marking maximises resources and minimises cost

• Regular evaluation and feedback via formal evaluation is captured electronically and is available for clients Internal and External ILM verification on line.

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