Denise MeyersonManagement Consultancy International

BriefingBriefingCertificate 4 in Frontline ManagementCertificate 4 in Frontline Management

Introducing Management Consultancy International

Draw the same model from a 3rd angle

3 minutes + do so without touching any LEGO bricks

Now put your drawing to one side and build the model using bricks

The 3 – D Challenge! Your handout shows three

LEGO bricks attached together from two different perspectives, rotated by 90º

Agenda

What is new in the Certificate 4 in Frontline Management?

How has Management Consultancy International changed the program?

What funding is available? How do we measure ROI on the

program? Questions and comments

BSB40807

4 core units

BSBMGT401A Show leadership in the workplace

BSBMGT402A Implement operational plan

BSBOHS407A Monitor a safe workplace

BSBWOR402A Promote team effectiveness

+ A choice of 6 Electives

Select 6 Electives

3 of the elective units must be selected from the elective units listed

OR from the BSB07 Business Services Training Package

OR from any other currently endorsed national Training Package

What has stayed the same in the Management Consultancy International Program?

Excellent content and activities

The Portfolio builder

Award-winning content – improved!

What has Management Consultancy International changed?

Presentation of content

Up-dated Content

Introduction of LEGO® Serious Play™

1. Presentation of content - USB’s

Articles for further reading Powerpoints Videos Video Podcasts

Up-dated content

Our Gurus

Steve Covey 7 Habits of Highly Effective People + The 8th Habit

Ken Blanchard Situational Leadership Eric Berne Transactional Analysis John Kotter The Heart of Change Daniel Goleman Emotional Intelligence Daniel Pink A Whole New Mind Robert Cialdini Influence Patrick Lencioni The 5 Dysfunctions of a Team

Program Outline: Session 1 Teamwork & Communication

Session 2 Conflict Resolution

Session 3 Motivation & Customer Service

Session 4 Safety: Help or Hindrance?

Session 5 Seven Habits of Highly Effective People

Session 6 Change Management

Session 7 Presentation Skills & Project Management

Customise the content

Structure of Sessions Theory

Video content – Discussion – Debate - ActivityHow does this apply to you in your role?

Example:

Influencing Skills

RO

BE

RT

CIA

LDIN

I

It is just as important to get your manager to like you as it is to perform your job role well

In business, it is better to be right than to be liked

Doing people favours will get you everywhere in business

DO

YO

U A

GR

EE

?

Cialdini’s Six Principles of Influence

1. ReciprocationWe feel compelled to help those who have helped us.

2. ScarcityWe want more of those things we can have less of.

3. AuthorityWe want to follow legitimate leaders

4. ConsistencyWe prefer to be consistent to our existing commitments

5. ConsensusWe choose our actions based on what others have done or are doing

6. LikingWe prefer to say yes to those people who we like

Here’s the challenge

“You are a waiter at a restaurant. What would you say to make sure you got the biggest tip possible from your patrons when you give them their bill and some mints?”

1. R

EC

IPR

OC

AT

ION

When we are in a state of obligation we are very willing to give

We don’t take without giving in return This is socialised into us

To maximise tips as a waiter, customers need to feel service is:

1. SPECIAL

2. PERSONAL

3. UNEXPECTED

These provide the perfect context for a yes!

1. R

EC

IPR

OC

AT

ION

You want to ask your manager for a Capital Expenditure approval.

• In your dreams you would want $12M to fund your ambitious expansion plans

• Ideally you think $10M is the optimum amount but you are worried that that this still sounds like too much.

1. R

EC

IPR

OC

AT

ION

Example 2The new world of work

Video – Daniel PinkA whole new Mind

Questions

What leadership and management skills do you need to confront this changing world?

What type of team members do organisations want in order to remain competitive and innovative?

How would you apply this principle in the following situations?

Write a script for the conversation

THE FIVE DYSFUNCTIONS OF A TEAM

3. Why include LEGO® Serious Play™ in the Frontline Management program?

Quiz

How many different ways can you combine six, 2x4 LEGO bricks of the same colour?

915,103,763915,103,763

Lead by asking questions

Not by issuing instructions

Constructionism vs Instructionism

The Duck Challenge

Plan – plan – planPlan – do – plan - do

The Johari Quadrants via LEGO Serious Play

Funding arrangements

New South Wales Queensland

TAS and ACT Victoria and NT X

SA and WA ?

The figures

Up-side and down-side

Benefits Disadvantages

Extended budget

Staff motivation

Retention

Win - win

Paperwork

Return on Investment

How do you ensure ROI?

1.Set a clear purpose2.No objective = no measurement3.Consult widely4.Each participant with a clear objective5.Avoid questions - did you ‘enjoy’ the

training?6.Start asking - what will you change in

your behaviour as a result of the training?

7.Keep a record of qualitative results8. Identify changes to culture

Questions and comments

Play with us....Build a model of

– your ideal leader

– a nightmare manager

Why use Management Consultancy International

Customised to ensure ROIAward-winning program -

improved!Up to date content

Portfolio builderThe power of LEGO Serious Play

“Leadership, like swimming, cannot be learnt by reading about it”

Henry Mintzberg

1300 768 550www.mci.edu.au

Email us for:White paper

CCH – HR Bulletin

Copy of slides