CEMMethod walkthough version 10

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CEMMethod 2015 (v.10) Business Process Management

CEMMethod™

We have to get more scien0fic about the customer experience™

www.cemmethod.com www.cer0fiedprocessprofessional.com

www.bpgroup.org

Since its launch ten years ago the CEMMethod has evolved to become a core approach for organizaFons seeking and implemenFng effecFve change. Now in version 10 it is a proven, tried and tested means to implement BPM and Customer Experience driven approaches. The CEMMethod is best guided by CerFfied Process Professionals who are familiar with the the raFonale and philosophy of Outside-‐In thinking and pracFce.

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Confirm Customer Choices

ORCA Assessment. Understand OrganizaFon Maturity

Successful Customer Outcome Mapping

Process AcFvity Mapping As-‐Is

Choose OpFmize Align or Innovate

AcFon Planning

Process AcFvity Mapping To-‐Be

IntegraFon & Roll Out

ORCA Refinement & Development

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CORE SUPPLEMENTAL STEERING CEMMethod framework steps Optimize Align Innovate Perform Integrate Strategy Leadership Execution Audit

1 ORCA ✔ ✔ ✔ ✔ 2 AS IS OISM ✔ ✔ ✔ 3 SCOR 1 ✔ ✔ ✔ 4 SEM ✔ ✔ ✔ 5 AS IS PAM (CURRENT STATE) ✔ ✔ ✔ 6 POF ANALYSIS AS IS MOT ✔ ✔ ✔ ✔ 7 POF ANALYSIS AS IS BP ✔ ✔ ✔ 8 POF ANALYSIS AS IS BR ✔ ✔ ✔ 9 POF ANALYSIS AS IS ABACUS ✔ ✔

10 PAM Check ✔ ✔ 11 POF Profile ✔ ✔ ✔ ✔ 12 POF Documentation ✔ ✔ 13 Risk Impact Matrix ✔ ✔ 14 Impact Rating ✔ ✔ 15 MOT Ranking ✔ ✔ 16 TO BE OISM 2/4 (Start & Finish, Business we are in) ✔ ✔ ✔ 17 Action Plan ✔ ✔ ✔ 18 Apple Innovation Formula ✔ ✔ 19 Integration Feasibility Outline ✔ ✔ ✔ 20 Action Plan Decision ✔ ✔ ✔ ✔ 21 TO BE PAM ✔ ✔ ✔ 22 TO BE MOT ✔ ✔ ✔ ✔ 23 TO BE BP ✔ ✔ ✔ 24 TO BE BR ✔ ✔ ✔ 25 TO BE PPL ✔ ✔ 26 TO BE ABACUS ✔ ✔ ✔ 27 Digital Capabilities ✔ ✔ 28 TO BE POF Documentation ✔ ✔ ✔ 29 TO BE Risk Impact Matrix ✔ ✔ 30 TO BE Impact Rating ✔ ✔ 31 POF Profile Comparison ✔ ✔ ✔ 32 TO BE OISM 4/4 (SCOR 2, KEY MOT's) ✔ ✔ ✔ 33 ORCA Update ✔ ✔ 34 OIBS ✔ ✔ 35 Heliogramme ✔ ✔ 36 Presentation Preparation ✔ ✔ ✔ ✔ 37 Presentation Critique ✔ ✔ ✔ ✔ 38 Presentation ✔ ✔ ✔ ✔ 39 GO LIVE SCOR REV 3 ✔ ✔ 40 Qualified Integration Feasibility Plan ✔ ✔ ✔ 41 4E Customer Categorization ✔ ✔ 42 OI Compliance ✔

Choose one core approach, any number of supplement approaches and any number of steering approaches. www.bpgroup.org

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1. ORCA 3. SCOR 1 4. SEM

6. POF A -‐ MOT

5. PAM – Current State

14. Impact RaFng

7. POF A -‐ BP

8. POF A -‐ BR

9. POF A -‐ ABACUS

10. PAM check

15. MOT Ranking

18. InnovaFon Formula

2. OI Strategic Matrix

17. AcFon Plan

16. OISM (To Be)

19. IFO 11. POF Profile

13. Risk Impact Matrix

12. POF Doc

20. AP Decision

MOT

BP

BR

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22. POF A -‐ MOT 21. TO BE PAM

23. POF A -‐ BP

24. POF A -‐ BR

MOT

BP

BR

25. TO BE PPL

26. TO BE – ABACUS

27. TO BE – DIGITAL CAPABILITY

28. POF Doc

29. Risk Impact Matrix

30. Impact RaFng

31. POF Profile

32. TO BE OISM

33. ORCA UPDATE 34. OIBS

35. HELIOGRAMME

39. GO LIVE SCOR

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1 ORCA ✔ ✔ ✔ ✔ 1

01

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2 AS IS OISM ✔ ✔ ✔ 2

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3 SCOR 1 ✔ ✔ ✔ 4 SEM ✔ ✔ ✔

3

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5 AS IS PAM (CURRENT STATE) ✔ ✔ ✔ 6 POF ANALYSIS AS IS MOT ✔ ✔ ✔ ✔ 7 POF ANALYSIS AS IS BP ✔ ✔ ✔ 8 POF ANALYSIS AS IS BR ✔ ✔ ✔ 9 POF ANALYSIS AS IS ABACUS ✔ ✔

10 PAM Check ✔ ✔ 11 POF Profile ✔ ✔ ✔ ✔ 12 POF Documentation ✔ ✔

4

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04

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Stage 2: Confirm Customer Choices

Stage 1: ORCA Assessment. Understand OrganizaFon Maturity

Stage 3: Successful Customer Outcome Mapping




13 Risk Impact Matrix ✔ ✔ 14 Impact Rating ✔ ✔ 15 MOT Ranking ✔ ✔ 16 TO BE OISM 2/4 (Start & Finish, Business we are in) ✔ ✔ ✔

5

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Stage 4: Process AcFvity Mapping As-‐Is

Stage 5: Choose OpFmize Align or Innovate

AcFon Planning


17 Action Plan ✔ ✔ ✔ 18 Apple Innovation Formula ✔ ✔ 19 Integration Feasibility Outline ✔ ✔ ✔ 20 Action Plan Decision ✔ ✔ ✔ ✔

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Stage 6: AcFon Planning



21 TO BE PAM ✔ ✔ ✔ 22 TO BE MOT ✔ ✔ ✔ ✔ 23 TO BE BP ✔ ✔ ✔ 24 TO BE BR ✔ ✔ ✔ 25 TO BE PPL ✔ ✔ 26 TO BE ABACUS ✔ ✔ ✔

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27 Digital Capabilities ✔ ✔ 28 TO BE POF Documentation ✔ ✔ ✔ 29 TO BE Risk Impact Matrix ✔ ✔ 30 TO BE Impact Rating ✔ ✔ 31 POF Profile Comparison ✔ ✔ ✔ 32 TO BE OISM 4/4 (SCOR 2, KEY MOT's) ✔ ✔ ✔

8

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9

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33 ORCA Update ✔ ✔ 34 OIBS ✔ ✔ 35 Heliogramme ✔ ✔ 36 Presentation Preparation ✔ ✔ ✔ ✔ 37 Presentation Critique ✔ ✔ ✔ ✔ 38 Presentation ✔ ✔ ✔ ✔ 39 GO LIVE SCOR REV 3 ✔ ✔ 40 Qualified Integration Feasibility Plan ✔ ✔ ✔ 41 4E Customer Categorization ✔ ✔ 42 OI Compliance ✔

Choose one core approach, any number of supplement approaches and any number of steering approaches.

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AcFon Planning




01 02 03

060504

07 08 09

www.bpgroup.org

www.bpgroup.org

CEMMethod 2015 (v.10) Business Process Management

CEMMethod™

We have to get more scien0fic about the customer experience™

www.cemmethod.com www.cer0fiedprocessprofessional.com