Prepared By

S.M. Ahsan Habib 1310593

Mahmudul Hasan Shuvo

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Md. Sazzad Hossain

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Md. Hossain Kabir

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Case Study

on Barbara Norris: Leading

Change in the General Surgery

Unit (GSU)

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Case Summary

Nurse Norris

Eastern Massachusetts University

Hospital (EMU).

General Surgery Unit (GSU)

New challenge

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Case Summary(cont.)

Nursing and Health Care Administration

Employee satisfaction

GSU and its culture

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Condition Of (GSU)

Lowest employee satisfaction

Culture of confrontation

Blaming and favoritism

Staff dissatisfied

Unmotivated

Patient satisfaction scores average

Declining steadily

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Difficulties

Facing many difficulties

Low motivation

Budget problem

Lead to negative effect

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ProblemsThere are three broad problem Barbara has to

solve:

Lack of motivation and teamwork

Interpersonal and intergroup conflict

Performance review procedures

All of this three issues need to be address at the same time

to ensure that the unit perform as Barbara expected.

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Unmotivated

Short-staffed

Stress levels

Relationship

Not offer over-time

Lacks cohesiveness

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Steps of Motivation

Develop a transparent communication

Clear communication

Role-playing

Open communication and acknowledgement

Conflict management

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How to Motivate

Periodically assess

Informal interviews

Announcement of monthly best-staff

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Job enrichment To improve employee motivation and services, jobs should be

modified to increase the motivators present for the employee.

To make this concept more usable, Barbara as a manager want to

increase the satisfaction of her staff. The process of job

enrichment, need to keep in mind these goals:

Reduce repetitive work.

Increase the employee's feelings of recognition and achievement.

Provide opportunities for employee advancement.

Provide opportunities for employee growth.

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Why enrich job

The purpose of job enrichment is to make the

position more satisfying to the employee.

Employee job satisfaction, reducing turnover,

and improving productivity of employees.

Want to enrich their staff's positions so that

they will be happier, more productive, and less

likely to seek a job elsewhere.

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Recommendation & Conclusion

Address three issues

Difficulties

lack of enthusiasm

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