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Kahoka

Macomb

Muscatine

Wapello

Monmouth

Mount Pleasant

Burlington

Galesburg

La Harpe

West Point

Niota

Wever

Dallas City

Danville

Keokuk

Mediapolis

Fort Madison

Oquawka

Lomax

Gladstone

Stronghurst

West Burlington

Monmouth

LEE

IOWA

KEOKUK

SCOTT

HENRY

LOUISA

JOHNSON

VAN BUREN

WASHINGTON

MUSCATINE

JEFFERSON

DES MOINES

CLARK

OTLAND

KNOX

KNOX

HENRY

FULTON

HANCOCK

MERCER

WARREN

MASON

MCDONOUGH

PEORIA

ROCK ISLAND

HENDERSON

STARK

WHITESIDE

BUR

TAZE

LABOR CHARACTERISTICS CALL CENTER GREATER BURLINGTON LABORSHED AREA

Workers who have transferable experience/skills in the industry are currently commuting an average of 10 miles one way for work. Those who are willing to change/accept employment are willing to commute an average of 23 miles one way for the right employment opportunity.

Area Shown

10 Mile Intervals Between Rings

Greater Burlington Partnership 610 N. 4th St., Suite 200

Burlington, IA 52601 Phone: 319.752.6365

Fax: 319.752.6454 Email: dtoyer@greaterburlington.com

www.greaterburlington.com

Concentration of those with transferable experience/skills by place of residence

For More Information Regarding the Greater Burlington Laborshed, contact:

Legend

_̂ Burlington & West Burlington

Interstates

4 Lane Highways

U.S. Highways

State Highways

Illinois County

Iowa County

Missouri County

Laborshed Concentration

by Place of Residence (per ZIP Code)

Low

Moderate

High

Prescription Drug Coverage, 13.7%

Disability Insurance, 15.7%

Paid Sick Leave, 23.5%

Paid Holidays, 25.5%

Life Insurance, 29.4%

Vision Coverage, 31.4%

Paid Vacation, 37.3%

Dental Coverage, 43.1%

Pension/Retirement/      401K, 62.7%

Health/Medical Insurance, 94.1%

Current Benefits:

Prescription Drug Coverage, 0.0%

Disability Insurance, 0.0%

Paid Holidays, 5.3%

Life Insurance, 5.3%

Paid Sick Leave, 10.5%

Vision Coverage, 15.8%

Paid Vacation, 15.8%

Dental Coverage, 21.1%

Pension/Retirement/401K, 31.6%

Health/Medical Insurance, 78.9%

Desired Benefits:

Estimated Potential Available Labor Per Occupational Category: Business Operations: Sales & Marketing Managers - 1,154 Administrative Service Managers - 574 Financial Managers - 574 Human Resource Managers - 576 Cost Estimators - 568 Employment, Recruitment, & Human Resource

Specialists - 1,160 Management Analyst & Business Specialists - 864 Information Technology: Computer Programmers - 292 Computer Specialists - 578 Network & System Administrators - 289 Telecommunications Line Installers & Repair - 282 Sales Occupations: Supervisors - 577 Retail Sales - 2,309 Insurance Sales Agents - 293 Sales Representatives -586 Telemarketers - 575 Sales & Related Workers - 872 Office Support: Supervisors - 1,163 New Account Clerks - 281 Customer Service Representatives - 2,290 Receptionists & Information Clerks - 580 Secretaries - 869 Computer Operators - 579 Office Clerks - 863 Office & Administrative Support - 572

An estimated total of 19,320 people in the Laborshed area

Information compiled by Iowa Workforce Development using Laborshed data released 2011.

Employment Status:

LABOR CHARACTERISTICS

Degree/ Certification Not

Received, 19.4%

Trade Certified, 1.5%

Vocational Training, 1.5%

Associate Degree, 19.4%

Undergraduate Degree, 22.3%

Postgraduate Degree, 9.0%

68.7%

14.9%9.0%

7.4%

32.8%

70.0%

0%

20%

40%

60%

80%

Employed Unemployed Voluntarily NotEmployed/Not Retired

Retired

% Willing to Change/Accept Employment

Educational Level: (73.1% Have an education beyond high school)

Additional Facts: 65.7% paid an hourly wage 76.1% are/were employed full-time 19.4% are/were employed part-time 3.0% are/were temporarily

employed 6.5% hold two or more jobs Currently working an average of 40

hours/week

Top Advertising Media: (for those seeking employment opportunities by use)

Internet - 61.3% www.monster.com www.iowajobs.org

Local/Regional Newspapers - 42.0% The Hawkeye - Burlington Fort Madison Daily Democrat

IowaWORKS Centers - 24.2% Networking through friends, family

or acquaintances - 16.1%

Underemployment: Total Underemployment - 7.5% Low hours - 4.5% Mismatch of skills - 3.0% Low income - 3.0%

IWD only counts individuals once when estimating Total Underemployment.

Workplace Flexibility: (by percent of interest)

Cross-training - 81.8% Job teams - 77.3% Job sharing - 54.5% Varied shifts - 31.8% Temporary work - 59.1% Seasonal work - 45.5%

CALL CENTER

Occupation

Occupational

Code

Mean W

age

Entry Wage

Experienced

Wage

Median W

age

Administrative Services Managers 11-3011 32.49$ 21.46$ 38.00$ 29.10$ Bill and Account Collectors 43-3011 12.99$ 10.33$ 14.32$ 12.15$ Bookkeeping, Accounting, and Auditing Clerks 43-3031 15.98$ 10.67$ 18.64$ 14.55$ Computer and Information Systems Managers 11-3021 47.02$ 29.91$ 55.57$ 44.03$ Computer Occupations, All Other 15-1199 16.52$ 11.45$ 19.07$ 15.75$ Computer Operators 43-9011 17.89$ 12.71$ 20.47$ 17.48$ Computer Programmers 15-1131 48.67$ 35.94$ 55.03$ 51.35$ Computer Support Specialists 15-1151 18.11$ 12.20$ 21.07$ 17.74$ Computer Systems Analysts 15-1121 36.96$ 23.84$ 43.51$ 35.91$ Cost Estimators 13-1051 26.33$ 18.52$ 30.24$ 25.51$ Credit Authorizers, Checkers, and Clerks 43-4041 12.71$ 10.94$ 13.60$ 12.70$ Customer Service Representatives 43-4051 12.69$ 8.47$ 14.81$ 9.64$ Data Entry Keyers 43-9021 14.27$ 10.24$ 16.28$ 12.70$ Database Administrators 15-1141 27.16$ 18.02$ 31.74$ 26.29$ Eligibility Interviewers, Government Programs 43-4061 22.10$ 19.09$ 23.61$ 22.17$ Executive Secretaries and Administrative Assistants 43-6011 18.12$ 12.74$ 20.81$ 17.60$ Financial Managers 11-3031 53.62$ 25.95$ 67.46$ 41.98$ First-Line Supervisors/Managers of Non-Retail Sales Workers 41-1012 29.36$ 17.69$ 35.19$ 26.42$ First-Line Supervisors/Managers of Office and Administrative Support Workers 43-1011 20.79$ 13.54$ 24.42$ 18.89$ First-Line Supervisors/Managers of Retail Sales Workers 41-1011 17.43$ 11.60$ 20.33$ 16.36$ Human Resources Assistants, Except Payroll and Timekeeping 43-4161 18.66$ 13.36$ 21.29$ 17.65$ Human Resources Managers 11-3121 40.70$ 30.40$ 45.85$ 36.30$ Human Resources, Labor Relations, and Training Specialists, All Other 13-1078 20.74$ 12.59$ 24.83$ 20.82$ Information and Record Clerks, All Other 43-4199 16.36$ 12.95$ 18.08$ 16.06$ Information Security Analysts, Web Developers, and Computer Network Architects 15-1179 28.21$ 21.27$ 31.69$ 28.89$ Management Analysts 13-1111 44.65$ 24.09$ 54.93$ 33.64$ Marketing Managers 11-2021 42.70$ 29.61$ 49.23$ 44.52$ Network and Computer Systems Administrators 15-1142 26.26$ 18.91$ 29.93$ 24.89$ Office and Administrative Support Workers, All Other 43-9199 14.97$ 9.51$ 17.70$ 14.23$ Office Clerks, General 43-9061 14.00$ 10.01$ 16.01$ 13.43$ Office Machine Operators, Except Computer 43-9071 18.31$ 12.97$ 20.98$ 18.74$ Parts Salespersons 41-2022 18.14$ 13.94$ 20.23$ 17.39$ Receptionists and Information Clerks 43-4171 11.16$ 8.99$ 12.25$ 10.97$ Retail Salespersons 41-2031 11.80$ 8.41$ 13.50$ 10.74$ Sales and Related Workers, All Other 41-9099 19.65$ 8.54$ 25.20$ 13.43$ Sales Managers 11-2022 39.62$ 22.25$ 48.30$ 33.95$ Sales Representatives, Services, All Other 41-3099 25.09$ 12.62$ 31.33$ 23.37$ Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

41-4012 23.72$ 12.41$ 29.38$ 19.94$

Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

41-4011 33.24$ 23.07$ 38.31$ 26.78$

Secretaries, Except Legal, Medical, and Executive 43-6014 12.33$ 8.66$ 14.16$ 12.10$ Switchboard Operators, Including Answering Service 43-2011 11.02$ 9.99$ 11.54$ 10.87$ Telecommunications Line Installers and Repairers 49-9052 22.49$ 18.25$ 24.61$ 23.12$ Word Processors and Typists 43-9022 16.65$ 13.72$ 18.11$ 16.89$

The 2012 Iowa Wage data for Iowa Workforce Development Region 16 service area was produced by the Labor Force & Occupational Analysis Bureau to provide communities local information on wages by occupation. The source of the wage and employment data is based on the May 2011 OES estimates. Additional occupational wage and employment data can be found at http://iwin.iwd.state.ia.us/iowa/OlmisZine.

LABOR CHARACTERISTICS CALL CENTER