Busting Barriers: If You Build the Process You Will Build the Team - Cindy Nieves Boynton

Iacquire.com @iacquire

@thecindyboynton [email protected]

Busting barriers If you Build the Process you will Build the Team

Cindy Nieves Boynton Director of Operations


Which comes first: the chicken or the egg?

Does the team define the process or vice versa?

When you scale an operation it begins with a single process and the connections that process to other parts of the

business. Build the process first and you will know the type of team you will need to execute the process


Any Volunteers?

This exercise is designed to challenge the execution of a simple process in the absence of the 7 factors that are

necessary to building a successful process (7 factors on slide 6)


Scaling Processes at iAcquire

Engaging team members

Building teams

Busting barriers

A couple key points to scaling process at iAcquire


These instructions are very

clear. What is the problem?

VS.

What is the defect with this

process and what is getting

in your way?

Two ways to say the same thing


Seven Factors to Building a Process

Attack the process by removing barriers and engaging your team

1. Clear Expectations 2. Feedback 3. Coaching and Mentorship 4. Training & Skillset 5. Tools & Resources 6. Performance Support 7. Motivation & Incentive


Clear Expectations


Feedback


Coaching & Mentorship


Training & Skillset


Tools & Resources


Performance Support


Motivation & Incentive


The B+ team with A+ Tools & resources iS an “A+ team”

An a+ team with b+ tools & resources is just a “b+ team”


Now that I know the keys to building a successful Process how do I Implement this in my organization?

• Get buy in

• Make employees

part of the solution

• Communicate with

context of big picture

• Understand the

connection

between processes

first

• Identify barriers to

success

• Repeat


Cindy Nieves Boynton Director of Operations

[email protected] @thecindyboynton

Business

Busting Barriers: If You Build the Process You Will Build the Team - Cindy Nieves Boynton