Business Centric Log Management (BCLM™): The Executive Buy-in

Business Centric Log

Management (BCLM™): The

Executive Buy-inExecutive Buy-in

Gerard Ibarra, PhD

Overview

This is part one of a three part series

describing the fundamentals of the Business

Centric Log Management methodology

For an overview of the process, please see For an overview of the process, please see

Business Centric Log Management:

Understand what to Log

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Recap of BCLM

The BCLM methodology is a process that is a

that identifies events that are critical to the

systems based on the business

It focuses on doing what is right for the It focuses on doing what is right for the

company

It steers away from looking at an individual

service or department and look at them

collectively instead



Business Centric Log Management

Methodology



What is the Buy-in

Buy-in is getting the decision makers from the

highest level of the organization to commit to

the BCLM process so that the company gets

the most value out of the processthe most value out of the process



What are the First Steps

To take full advantage of the BCLM process,

executives must first

� Understand the methodology

� Know its limitations� Know its limitations

� Appreciate the overall value it brings

� Commit to the concept

� Dedicate resources to the implementation



Why have Executives Buy-in

The BCLM process requires cross functional

involvement ,dedication, and support

Departments are going to incur some costs

associated with time spent on the process and associated with time spent on the process and

costs plans must reflect the additions without

penalizing anyone




The implementation goes smoother since

� Everyone is involved in the process thus making

their voice is heard

� Analysts are empowered to do their job with � Analysts are empowered to do their job with

minimum politicking

� Departments see the value and are more willing to

participate in the process




Typically with this level of buy-in, employees

do not see the process as another “flavor of

the month” but instead as an actual shift in

the way of thinking and doing thingsthe way of thinking and doing things

The need of the analysts to understand the

goals and strategies of the business in order to

align the events with the business



How to Make the Case

Before presenting to the executives

� Know what the BCLM process is

� Simulate the process if possible with a single and

small servicesmall service

� Describe how it helps customer service

� Show a Return on Investment



Tricks of the Trade

Get one sponsor – maybe the immediate

manager or better yet, someone from the

executive level

Be conservative on the ROIBe conservative on the ROI

Know when to present – timing is everything

and depending on the culture of the business,

it may be best to put the pitch off to the next

month or quarter



Contact Information



http://www.buildwave.com