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Client’s Standard Training & Orientation – Guide, Procedures and Timelines
Your guide to smooth operations
BackCheckGroup.com © All Rights Reserved
Client’s Standard Training & Orientation – Guide, Procedures and Timelines
Your guide to smooth operations
BackCheckGroup.com © All Rights Reserved
Immigrationverification.com employeesverification.comvendorverification.com professionalqualificationverification
backgroundcheck365.com certify365.comcrimecheck365.com risknews365.com riskmap
TABLE OF CONTENTS - AGENDA
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Introduction of Dedication Point of Contact from Operations team.
The Business Background of RiskDiscovered
On-boarding of client
The process flow
Mandatory requirements to initiate the checks
Mode of receiving of checks – documents
Data Security and Compliance
TABLE OF CONTENTS – CONTINUATION…
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Checking of received documents by operations team
Insufficient documents – types and issues
Diploma/Degree Mills
Backgroundcheck365.com – uploading/progress/reports
Mandatory requirements for uploading the checks
Tracking of cases/checks/reports in Client’s account
DEDICATED POINT OF CONTACT FOR CLIENT
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Introduction of Global Operations Team
Contact Details
BACKGROUND CHECK (PVT.) LIMITED – THE HISTORY
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BackgroundCheck Private Limited
(formerly DataFlow Pakistan Pvt. Ltd), is an
ISO certified and Pakistan’s largest primary source
verification provider operating since 2007.
We verify thousands of applicants identify
hundreds of red flags and contribute in saving Invaluable reputation of our esteemed clients.
We are focused on fostering awareness about the risk and providing free and unique technology solution to make
background verification process
faster, more organized and hassle free.
BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS
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NAPBS Founding Member – APAC Region
We are one of the 18 Founders of the APAC Chapter who promotes ethical business practices and compliance with appropriate legislation within the region. APAC Chapter foster awareness of issues related to consumer protection and privacy rights within the background screening industry.
BACKGROUND CHECK (PVT.) LIMITED – INDUSTRY AFFILIATIONS
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Riskdiscovered is an ISO 9001:2008 certified, our systematic and process driven approach made us to get the certification, it helps us to support the company in ensuring we meet the needs of our customers, whilst delivering a consistent level of quality and satisfaction.
ON BOARDING OF CLIENT
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To get client on board we require Letter of Authorization and formal agreement.
ADDITION OF CLIENT ON BACKGROUNDCHECK PORTAL
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To get client on board we require Letter of Authorization
and formal agreement.
Backgroundcheck365 portal gives access to all its clients with a unique user
id and password
CLIENTCLIENT
THE PROCESS FLOW
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Client on boardTraining/Client
briefing
Documents received from
client for verification
Verification process starts at
RiskDiscovered
Follow up Initiation process
Research on Issuing Authority
Uploading of checks on
Backgroundcheck365.co
m
Verification received
Report writing Quality CheckReport sent
to client
How to begin once you sign up and what you need to know
MANDATORY REQUIREMENTS – FOR CLIENTS
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Client should send cases with
all mandatory requirement such
as candidate’s consent and other
supporting documents to
ensure the case gets processed
immediately.
DATA SECURITY AND COMPLIANCE
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All our Systems, Data Networks, Cloud Servers and Storage Devices are fully complaint with SOC and PCI DSS – the highest industry standard followed by
us safeguard our client’s data with complete peace of mind
SOC, SOC 2 Type II Compliance and SOC 3 Certification & Report
Payment Card Industry Data Security Standard
(PCI DSS)
128bit SSL implemented on our
website
DATA SECURITY AND COMPLIANCE
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ISO 27001 about information and data security is in progress
EMPLOYEE DOCUMENTS
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Client sends the data as per the agreement for screening of employee preferably through defined process (above). It is necessary to provide copy of the CNIC and employee consent.
EMPLOYEE DOCUMENTS
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INSUFFICIENT
Operations team review for the required set of documents, if there is any insufficiency the check would
be escalated and inform the client for sufficient documents as per the university/employer requirement.
THE INSUFFICIENCY!!!
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To guide you better some
common type of insufficiencies are explained below:
What do we mean by
insufficient documents?Cropped
documents
Unreadable documents
Academic document rejected by the institute
Absence of supporting documents
Incomplete information
THE INSUFFICIENCY!!! CONTINUED..
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Cropped from bottom, C.O.E signatures are
required
Cropped from Top
Unreadable copy of the degree
Cropped and Unreadable Documents
THE INSUFFICIENCY!!! CONTINUED..
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Signatures of the signing authorities
are not clear
Blurred copy
Roll # is not readable
Clear copy of the
certificate
The INSUFFICIENCY!!! CONTINUED..
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Academic document rejected by the institute
The INSUFFICIENCY!!! CONTINUED..
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Absence of supporting documents
The INSUFFICIENCY!!! CONTINUED..
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Absence of supporting documents
The INSUFFICIENCY!!! CONTINUED..
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Incomplete information
Name of the contracting company is not mentioned in the form by candidate, Employee ID is missing too.
Discrepancy in both tenures observed.
IDENTIFICATIOM OF DIPLOMA MILLS/DEGREE MILLS
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What is a Diploma Mill?
02
A “diploma mill” is a company that offers “degrees” for a flat fee in a short amount of time and requires little to no course work. Degrees awarded through diploma mills are not legitimate.
The term "diploma mill" originally denotes an institution providing diplomas on an intensive and profit-making basis, like a .More broadly, it describes any institution that offers qualifications which are not accredited and/or are not based on proper academic assessment.
While the terms "degree mill" and "diploma mill" are commonly used interchangeably, within the academic community a distinction is sometimes drawn.
01
UNIVERSITY DESK REPORT
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Diploma Mill report looks like:
UDR-American International University
UDR-The International University
UDR-Newports University USA
EMPLOYEE DOCUMENTS
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If the documents are suffic
ed, verification procedure starts.
UPLOADING OF CHECKS
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01
Open https://backgroundcheck365.com/dashboard
02
Go to Case Add/Edit
(below the picture)
03
Enter candidate’s information as per the document(S)
received from client.
04
Select the client and click 'ADD
CASE'
05
Once you will add the case, you can see the case in the list below, click the case you have recently added and insert the checks from 'ADD CHECKS' option as required by
the client
UPLOADING OF CHECKS
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https://backgroundcheck365.com/dashboard/?action=dashboard STEP 1
UPLOADING OF CHECKS
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https://backgroundcheck365.com/dashboard/?action=case&atype=add/edit
STEP 2 Go to Case Add/Edit
UPLOADING OF CHECKS
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Enter candidate’s information as per the document(s) received from client.STEP 3
UPLOADING OF CHECKS
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Select Client from the Tab ‘Company Name’, and press Add Case on the rightSTEP 4
UPLOADING OF CHECKS
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Select Client from the Tab ‘Company Name’, and press Add Case on the rightSTEP 4
UPLOADING OF CHECKS
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Once the case has been added, this can be seen in the list below, click the case you have recently added and insert the checks from 'ADD CHECKS' option as required by the client.
STEP 4
UPLOADING OF CHECKS
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Head of the Department or Manager assigns the Case(s)/Check(s) to the team for initiation on the portal.
STEP 5
END TO END PROCESS - EDUCATION CHECK
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Receiving of Documents and Scrutiny
Accreditation Check
Institute Requirement
Demand Draft Request
Dispatching Verification Request
END TO END PROCESS - EDUCATION CHECK
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Follow-ups
Receipt of Verification
Report Writing
Quality Checking
Forward to the Client
UPLOADING OF CHECKS
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Receiving of Documents and
Scrutiny
CompanyCheck
Locate the contact
details of the employer
Contact the employer to confirm their
process
Emailing/Dispatching
Verification of Antecedents
Request
Follow-upsReceipt ofVerification
ReportWriting
QualityChecking
Forward toThe
Client
CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL
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How progress reflects on portal, what you can see, how
you can track?There will be 3 phases for
each check:initiated, follow-up and
completed
CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL THE DASHBOARD
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Here the overall progress of the cases will be shown i.e.
· How many cases were received from your end
· How many cases are in progress
· How many reports completed so far
· What was the ratio of the result, RED bar denotes Negative Reports AMBER bar denotes reports with discrepant records and
GREEN means all information stands verified.
The Dashboard
CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL
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Progress on the basis of per month
cases
CLIENT’S END VIEW ON BACKGROUNDCHEK PORTAL
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Client can check the status of
cases by filter the date range
REPORTS SENT TO CLIENT’S ACCOUNT ON BACKGROUNDCHECK365
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This check needs Client’s attention
Client can download the report by clicking
on this icon
PROBLEMATIC CHECKS
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If check is insufficient it will be seen as problem
check on the portal.
This check needs Client’s attention
CLIENT ACCOUNT ON BACKGROUNDCHECK365
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In reporting tool you will see a drop down menu.
EXPLORING THE MENU ON THE TOP
Reporting tool option is the only option that you need,
other options are disabled for time being as our IT
Department is working on these functions and they will be
live soon.
From here you can download the status sheet in MS Excel format; you can sort
your cases data wise, risk wise or component wise.
CLIENT ACCOUNT ON BACKGROUNDCHECK365
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To search for specific candidate.
Any insufficiency or additional requirement that our team needs from your end shall be addressed here.
Reports completed & gone through QA process will be available under “Ready for download” option
Downloaded option is similar to archive all the downloaded reports will be moved here.
Cases that are being recently initiated and are in progress will be shown here.
Any cases you may think you need to view again can be bookmarked and can be viewed under this option directly.
This option will classify how many reports found ‘VERIFIED CLEAR’ with no risk element at all.
Discrepant results or cases with discrepancies will be categorized here as Medium Risk cases
Number of cases found with high risk or negative checks will be shown under ‘High Risk’ category.
GOOD TO KNOW
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TAT can be adversely affected by:
Incomplete applicant information from client/candidate or if any query raised by the
institute/employer to track the record.
Unresponsiveness from outside parties.
Court, employer or educational institution procedures in certain jurisdictions.
Natural Disasters.
Public Holidays.
We always dependent on the issuing authorities although we do our best but
still we cant push them, use any source or bribe any person to get
verifications.
GOOD TO KNOW!!! CONTINUED…
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If check is insufficient it will be seen as
problem check on the portal.
Insufficient cases/checks will reflect on portal as problem check and TAT of such checks shall commence from the day requirement is met.
GOOD TO KNOW!!! CONTINUED…
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If client wish to re-verify the document
for any reason, the case will be treated as new request and will be
re-charged.
As per policy the checks will be closed
in 45 days automatically if
insufficiency or any delay in the process
reach that age.
Client must provide a point of contact that
should be contacted in case there is any
escalation required.
GOOD TO KNOW!!! CONTINUED…
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When a requirement is raised for passport size photo a client should submit fresh passport size photo instead of photograph on CNIC.
MANDATORY REQUIREMENTS MEET OR NOT!
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Letter of Authorization /signed consent/Documents to be verified ready or not
Documents are clear and complete//
Fresh passport size photos available / Copy of the CNIC, front and rear/
REQUIREMENTS TO RUN THE PORTAL FOR CLIENT
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Our portal works better on:
Acrobat reader required to read the reports
QUERIES?
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Feel free to contact
Zara Ali
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backgroundcheck365.com certify365.com crimecheck365.comrisknews365.com riskmap