SaveWithUs’BPM ImplementationGiving SWU the Keys to Business Process Improvement

Mark Carlson IT600-0704B-01 : Information Technology Management

Prof. Jason G. Andress

Overview• The chosen vendor: BlueSpring

Software™• The software: BPM Suite 4.5• BPM Project Proposal

– Business Case– Project Management Methodology

• General Timetable• Resource and Cost Estimates

The Chosen Vendor• BlueSpring Software

– Founded in 1998– Microsoft Gold Partner– Dedicated business process

management software company– Specialize in simplifying collaboration

using common desktop tools, such as Excel ™, Word ™, Email, and Adobe Acrobat ™

– Over $200 million, privately-owned company, that has the agility of a private company and resources of a large one (BlueSpringsSoftware, 2007)

The SoftwareBPM Suite 4.5

• Service Orientated Architecture application built on Microsoft .NET 3.0

• Pre- integrated with Microsoft Office and Microsoft Business Solution products

• No programming knowledge required for business designers• Built-in business activity monitoring tools• Low entry cost point (BlueSpring, 2007)

• Considered a BPMS market leader by Forrester Research and IDC

• Developed from the ground up as a true 3rd generation BPM system, not workflow upgrades

BPM Project Proposal

• Business Case Presented– Improves Competitiveness and SWU’s Bottom

Line– Synergistic Effect with other Business

Applications– Aggressive ROI– Regulatory Augmentation

BPM Project Proposal Continued

• Standard Project Management Institute (PMI) Phases used for the Length of the Project (GlobalKnowledge, 2006)– Initiation– Planning (including risk assessment)– Execution– Control/QA– Close-Out

General Timetable

Initiation Phase

2 Weeks

Planning Phase

4 Months

Execution Phase

4 Months

Monitoring/QA Phase

1 Month

Close Out Phase

2 Weeks

TOTAL 10 MONTHS

• Total 10 Month Implementation

• From Initiation to Close-Out

• Extended Planning phase for Business Alignment

Resource and Cost Estimates

Project Phase Resource QTY Weeks Hours% Billable

TimeBillable Hours

Initiation Project Phase Project Mgmt 1 2 80 50% 40Business Analyst 3 2 80 50% 120

Planning Project Phase Project Mgmt 1 16 640 50% 320Business Analyst 3 16 640 50% 960Management 10 16 640 10% 640Training 2 16 640 25% 320

Execution Project Phase

Project Mgmt 1 16 640 50% 320IT 6 16 640 25% 960Business Analyst 3 16 640 25% 480Training 4 16 640 25% 640

Monitoring/QA Project Phase

Quality Assurance 10 4 160 50% 800Project Mgmt 1 4 160 50% 80

IT 1 4 160 10% 16 Close-Out Phase Project Mgmt 1 2 80 50% 40 Sub Total 47 146 5840 N/A 5736

Internal Labor Costs $401,520

Product & Travel Expenses

Internal Labor Expenses

Resource Costs Broken Down by Department

Item Description QTY Price Total

SoftwareBPM Suite, MSSQL, Standard Server Software, Clustered 2 $50,000 $100,000

HardwareHP Proliant Blades, SAN Space Provision, Clustered 2 $20,000 $40,000

Travel Expenses Stakeholder Budget 10 $1,000 $10,000Product & Travel Expenses $150,000

Conclusion

• A BPM system is recommended to increase business efficiency and transparency for process improvement

• BlueSpring Software’s BPM Suite 4.5 offers a true BPM application that integrates easily into SWU’s operational and IT areas at an affordable price.

• Implementation yields to be 10 months and about $500,000

References

• BlueSpring. (2007). Retrieved December 9, 2007 from http://www.bluespringsoftware.com/products

• GlobalKnowledge. (2006). Retrieved December 26, 2006 from http://images.globalknowledge.com/wwwimages/whitepaperpdf/WP_PMLifeCycle.pdf

• Carlson, M. (2007). Group BPM Presentation. Retrieved December 26, 2007 from CTU Online, IT600-0704B-01 : Information Technology Management