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Talent Neuron assessed 100 locations in US to identify the top locations for Technical Support functions using Talent Neuron Location Selection Index (TLSI). The index weighs parameters such as Cost, Talent, Infrastructure, Economic Indicators and Peer Group Footprint, Business Risk and Government Incentives. The study shows that Boise, San Antonio, Mobile, Beaumont and Davenport are the top five locations for offshoring technical support activities. The following graph presents the ratings of the top ten cities on the TLSI scale.
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Boise, San Antonio And Mobile Are Emerging
Locations In US For Technical Support Activities
Talent Neuron assessed 100 locations in US to identify the top
locations for Technical Support [2] functions using Talent Neuron
Location Selection Index (TLSI). The index weighs parameters such
as Cost, Talent, Infrastructure, Economic Indicators and Peer Group
Footprint, Business Risk and Government Incentives. The study
shows that Boise, San Antonio, Mobile, Beaumont and Davenport are
the top five locations for offshoring technical support activities. The
following graph presents the ratings of the top ten cities on the TLSI
scale.
Source: Talent Neuron Research and Analysis. Note: Score of 10
indicates most suitable and 0 indicates least suitable.
Xerox is expanding in Boise, Idaho and plans to hire about 1,000
customer service and technical support specialists for wireless
Contact Details
Talent Neuron
3080 Olcott Street,
Suite A125,
Santa Clara, CA 95054
Phone: +408-716-8432
Email: [email protected]
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industry
Teleperformance, a provider of outsourced CRM and contact
center services, plans to create about 130 new job support jobs in
Augusta
In 2012, Convergys expanded by creating 150 new jobs in
Omaha for customer service roles
The graph below indicates the ratings for installed talent and cost.
Beaumont and Hagerstown score higher on the cost advantage
parameter. The weighted average salary [1] in Beaumont and
Hagerstown is USD 27,615 and USD 28,500 annually for technical
support activities, about 8-12 percent lower than San Antonio and
Boise. However, Davenport has the lowest real estate costs as
compared to other locations.
Source: Talent Neuron Research and Analysis. Note: Score of 10
indicates most suitable and 0 indicates least suitable.
San Antonio, Salt Lake City and Tucson score high on talent pool
rating; accounting for a talent base of 3,100 to 4,700 professionals.
Universities in Salt Lake City and Tucson generate about 15,000
graduates annually, suitable to be employed in the Technical Support
domain. But Salt Lake City also has the highest weighted average
salaries [1] (USD 34,500) among these ten cities.
The table below provides a snapshot of TLSI parameters for these 10
locations:
Note: [1] Weighted Average Salary cost has been calculated using
the weighted averages of the total salary for talent pool across all
experience groups.
[2] Technical Support includes typical functions such as Level0 to
Level 4 support, Help Desk, Fault Diagnostics, Account Maintenance
and After Sales Support
