1. BEST PRACTICES INWRITING &COMMUNICATIONBy Jim BillsForCONTEMORARY BUSINESSWRITING & COMMUNICATION

2. EFFECTIVE & ETHICALBUSINESS COMMUNICATIONWritingSkillsSpeakingAbilitiesGuffey, M. E. & Loewy, D. 3. EFFECTIVE & ETHICALBUSINESSCOMMUNICATIONCOMMUNICATION TECHNOLOGIESE-MailCell Phones 4. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONKeep in Touch 5. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONCommunication & Discussion Skills Listening Phone Skills Meeting Management Collaboration Skills Interpersonal CommunicationSmart & Featheringham, 2006. 6. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONProfessionalismEncompasses many things that a person mustpossess to be effective and successful. Speech Habits Internet Texting Cell Phones(Guffey & Loewy, 2011) 7. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONProfessionalismInteraction sins to avoid and leave a positiveimage. Condescending Never Interrupt Tuning Out Coldness Apathy(Tellervision, 2008) 8. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONProfessionalism Good manners convey a positive message aboutyou and your organization. Proper etiquette can give you a competitiveadvantage during job interviews. It creates a positive environment for collaborationand thinking. Good manners shows respect for others. Puts people at ease and comfortable.(Guffey & Loewy, 2011) 9. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONIntercultural and Ethical BusinessCommunicationBarriers toeffective communication Working with other cultures can be difficult if youdont understand each other. Learn the cultural norms for the the culture you willbe working with.(Guffey & Loewy, 2011) 10. EFFECTIVE & ETHICAL BUSINESSCOMMUNICATIONIntercultural and Ethical BusinessCommunication In a planet where 80% of the people arentwhite, its only good business. Dell computers has a diversity officer thatreports only to the chief executive officer.(Solis, 2005) 11. Intercultural and Ethical BusinessCommunicationIntercultural and Ethical Business CommunicationGlobalization Impacts Borders are no longer a barrier to communication andother markets. The world is becoming more of a global village. More areas around the world are becomingprosperous. More countries are opening their borders to trade.(Guffey & Loewy, 2011) 12. Intercultural and Ethical BusinessCommunicationIntercultural and Ethical BusinessCommunication Self-Assessment: Helps business professionalsassess communication competence. Develop Professionally. Self-Assessment Exercise: https://eds-b-ebscohost-com.csuglobal.idm.oclc.org/ehost/pdfviewer/pdfviewer?vid=2&sid=fdf1ff8f-7af0-4645-aaf3-16442b712a64%40sessionmgr113&hid=106(Zaho & Parks, 1995) 13. Intercultural and Ethical BusinessCommunicationWriting Tips For a More Professional Style ofCommunication The 3X3 Writing Process:1) Prewriting2) Writing3) Revising(Guffey & Loewy, 2011) 14. Intercultural and Ethical BusinessCommunicationWriting Tips For a More Professional Style ofCommunication Consider your message. Decide what media to use for delivery. Keep to the basics. Use caution with emoticons andabbreviations. 15. Intercultural and Ethical BusinessCommunicationWriting Tips For a More Professional Style ofCommunication Do not depend on the spell checker. Study how to write better. Make transitions. The principle of three.(Hughes, 2003) 16. Intercultural and Ethical BusinessCommunicationUsing electronic messages and digital media forcommunication. Uses for electronic media. Blogs. Wiki. Twitter. Facebook.(Guffey & Loewy, 2011) 17. Intercultural and Ethical BusinessCommunicationUsing electronic messages and digital mediafor communication. Traditional leadership does not work well intodays electronic climate. The best leaders are the ones thatembrace change, are willing to shareinformation freely and are open to diverseperspectives.(E-Scan, 2013) 18. Intercultural and Ethical BusinessCommunicationUsing electronic messages and digital mediafor communication. Abuses at work. Costly when used improperly Possible lawsuits. Internet policies.(Guffey & Loewy, 2011) 19. Intercultural and Ethical BusinessCommunicationPositive and negative messages. Positive messages. Communicating straightforward requests. Replies. Goodwill.(Guffey & Loewy, 2011) 20. Intercultural and Ethical BusinessCommunicationPositive and negative messages. Negative messages. Delivering refusals. Bad news. Refusing requests.(Guffey & Loewy, 2011) 21. Intercultural and Ethical BusinessCommunicationPositive and negative messages. Apply the 3 X 3 writing process. Avoid legal liability delivering bad news. Avoid abusive language. Avoid careless language.(Guffey & Loewy, 2011) 22. Intercultural and Ethical BusinessCommunicationBusiness Presentations Reduce your fears. Lay the foundation. Know your purpose. Know your audience. (Guffey & Loewy, 2011) 23. Intercultural and Ethical BusinessCommunicationBusiness Presentations Organize. Build audience rapport. Planning visual aids.(Guffey & Loewy, 2011) 24. Intercultural and Ethical BusinessCommunicationBusiness Presentations Multimedia presentations. Slides. Power Point.(Guffey & Loewy, 2011) 25. Intercultural and Ethical BusinessCommunicationBusiness Reports, Plans & Proposals Business Reports. Plans. Proposals.(Guffey & Loewy, 2011) 26. Intercultural and Ethical BusinessCommunicationBusiness Reports, Plans & Proposals Proposals: Used for telling how to solve a problem. The procedure to solve the problem. Who will do the work. How long it is expected to take. What the costs will be.(Guffey & Loewy, 2011) 27. Summary Business writing processes. Electronic Media. Ethics. An every changing environment. 28. Summary Professionalism. Intercultural aspects. How electronic media can be used. Positive messages. Negative messages. 29. Summary Business presentations. Business reports. Business Plans. Business proposals. 30. REFERENCESDIGITAL AGE IS TRANSFORMING LEADERSHIP SKILLS. (cover story). (2013). E- ScanNewsletter, 39(3), 1. Retrieved from https://eds-b-ebscohost-com.csuglobal.idm.oclc.org/ehost/pdfviewer/pdfviewer? vid=10&sid=fdf1ff8f-7af0-4645-aaf3-16442b712a64%40sessionmgr113&hid=106Guffey, E. G. & Loewy, D. (2011). Business Communication, Process & Product. Mason,OH: South-Western Cengage Learning.Smart, K. L. & Featheringham R. (2006). Developing effective interpersonal communicationand discussion skills. Business Communication Quarterly Volume 69(3) 276-283.Solis, D. (2005). Diversity slowly creeps into corporate America. Dallas Morning News. Retrievedfrom https://search-ebscohost com.csuglobal.idm.oclc.org/login.aspx?direct=true&db=nfh&AN=2W72918784102&site=ehost-liveMaster the Communication Skills Needed for Top-Notch Customer Interactions. (coverstory). (2008). Teller Vision, (1369), 1-2. Retrieved from https://eds-b- ebscohost-com.csuglobal.idm .oclc.org/ehost/pdfviewer/pdfviewer? vid=1&sid=4e246291-b185-4060-91b5-efa6053234ba%40sessionmgr112&hid=106Zhao, J. J., & Parks, C. (1995). The Relationship Between Communication Behavior andIntercultural Business Success. Business Communication Quarterly, 58(1), 25-26.Retrieved from https://eds- a-ebscohost-com.csuglobal.idm.oclc.org/ehost/pdfviewer/pdfviewer?vid=2&sid=3c759f59-fc4b-4605-ae20-b0edca66e241%40sessionmgr4003&hid=4213 31. REFERENCESZhao, J. J., & Parks, C. (1995). Self-Assessment of CommunicationBehavior: An Experiential Learning Exercise for Intercultural BusinessSuccess. Business Communication Quarterly, 58(1), 20-25. Retrievedfrom https://eds-b-ebscohost-com.csuglobal.idm.oclc.org/ehost/pdfviewer/pdfviewer?vid=2&sid=fdf1ff8f-7af0-4645- aaf3-16442b712a64%40sessionmgr113&hid=106Hughes, L. (2003). enhancing communication skills. Women In Business,55(5), 21. Retrieved from https://eds-b-ebscohost-com.csuglobal.idm.oclc.org/ehost/pdfviewer/pdfviewer?vid=5&sid=fdf1ff8f-7af0-4645- aaf3-16442b712a64%40sessionmgr113&hid=106