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Performance Management PPT
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Analyzing
JOB PROFILE ALIGNING
WITH ORGANIZATIONAL
VISION & MISION
• By 2010 Airtel will be the most admired brand
• In India• Loved by more customers• Targeted by more talent• Bench marked by more business• First private telecommunication company
to launch long distance services
VISION
We will meet the mobile communication needs of our customers through
• Error- free service delivery• Innovative products and
services• Cost efficiency• Unified Messaging solutions
MISSION
Job Description• To lead the corporate service delivery to be the
differentiator and thus give the business development team an edge over competition and thus contribute to revenue enhancement.
• To lead ,manage and assist a team of Customer Service managers who handle the complete customer life cycle management of National accounts on telecom products and Data products.
• To Identify the areas of opportunities for “customer experience” enhancement and drive en-cashing of these through structured action by team members.
Head of Corporate Services (DGM)
Cost Efficiency
Loved by more
customers
• To engage with corporate senior management team and ensure customer engagement /delight activities are conducted at regular interval.
• To understand competition service strategies in various product lines , share the same and jointly drive “Plus One” corporate service strategies for the circle.
• To strategize and execute a strong Zonal service delivery for Corporate business.
• To coach, train and develop team members to take up additional responsibilities and also to ensure enthusiastic team spirit to minimize people attrition.
Targeted by
more talents
Innovative Products
and Services,
Unified Messaging Solution
Desired Skills & Experience• At least 10 years of work
experience and 5 years in Telco Service industry.
• Managerial experience and must have led a team of min 30 member
• Graduate/ Engineering and MBA preferred
Contribution by,
Aashima GulatiSiva Priya SNeeraj N
ChoubeyVinita Bansal
THANK YOU!