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Connect with Caroline Kealey at Ingenium Communications: WEBSITE: http://www.ingeniumcommunications.com TWITTER: @CarolineKealey SUBSCRIBE to the Results Map Blog: http://www.resultsmap.com/category/blog/
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BEST PRACTICES IN COMMUNICATIONS
FOR MANAGERS
3
WHAT?
1
COMMUNICATION PERFORMANCE
CONVERSATION CONNECTION
COMMUNICATION
COLLABORATION COMMUNITY
COMMUNICATION IS ABOUT EXCHANGE
INFORMATION IDEAS EMOTION
7
WHY?
2
SO WHAT ARE YOU
MISSING?
HOW?
3
15
INFORMATION
E
O I
O
N
M
17
PEOPLE HEAR WHAT YOU
FEEL NOT WHAT YOU
SAY
TIPS FOR MANAGERS
21
1 BE PROACTIVE. Take the initative to reach out. If you don’t have the information you need, find it.
2 360° THINKING. Consider who would benefit from information broadly – up, down and across the organization.
3 BE TIMELY. Communicate as soon as there is a need to – even if all the details are not yet clear.
4 FAVOUR FACE-2-FACE. Wherever possible, communciate in person through conversations, meetings or just walking around.
5 LISTEN. Remember that communications is about exchange and dialogue – listen for cues and adjust your message as needed.
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