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OPER 576: Project Management group project involved learning how to use Microsoft Projects to organize and implement the remodeling of the office space at the Real Change Homeless Empowerment Project.
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Project Manager: Jennifer Walker
Team Members: Jeremy WhittKendall SelleAngela BuiMimi HalliwellAli Chaudhry
Project Recap
The Challenge:
• Real Change moved to its new location in Pioneer Square in May 2010.
• More space for vendors, the office space, furniture arrangement and storage is limited.
• Re-organize space to improve foot traffic, store needed supplies and give each staff person room to work with as little distraction as possible.
• Advice on keeping the walls ink-free, as newspaper print has turned the walls black in a matter of months.
Project Highlights
Accomplishments Painted back wall blue to cover newspaper ink New standup desk New office chairs
Areas of Improvement New shelves to store papers New storage cubbies for volunteers Added new wall paint and decorations Reorganized desks for optimal working space Fixed ceiling tile
Project Highlights
Before & After
Before & After
Before & After
Before & After
Project Performance – Scope
Avoided any significant scope creep
Additional activities done during slack time Additional wall painted Existing pictures framed and hung Basement reorganized Additional cleaning
Project Performance – Schedule
Initial schedule allowed for some slack time in every activity
Most activities in WBS did not have predecessors so we could crash activities
Team finished project 4 hours early as a result of allocating more resources thus taking less time than scheduled
Project Performance - Budget
Originally scoped project budget with $300 buffer slotted for donation or incidentals Stand up desk ended up costing $60
more
Were able to repurpose items to save money Desk Bulletin & white board Reuse Real Change’s painting supplies
Project Performance - Deliverables
Assembling Standup Desk
Assembling Cubbies
Hanging the coat rack & using stud finder
Moving old desk to basement
Most Challenging
Project Performance - Deliverables
Easiest Assembling shelves Assembling chairs Hanging pictures, bulletin boards &
mirror
Risk Review
Planned risks Standup desk did not ship on time due to back order
Found a place in Seattle to deliver by project day
Unplanned Risks Desk didn’t fit down the stairs & into storage room
Found an elevator to take us down Cubby material did not match desk color scheme
Cleared the color of the cubby with the supervisor Broken glass in picture frame Picture frame mats arrived after project weekend
Lessons Make sure furniture can fit through the door of where it
needs to be stored Before assembling double check the color of the
materials Make sure you can find a product locally as backup plan
Quality Assurance
Clients signed off on design layout & provided ongoing input throughout the project
Able to meet our expectations
We defined quality as installing shelving that could store and support all of the papers & remedying the issue with ink on the walls
Having client buy in & sign off for project layout & materials is key to their satisfaction at the end of the project
Recognition
• Donation recognition from SU website.• Personal e-card thank you to donors.• In-kind donors are team members.• Recognize team members at class celebration.
Best Practices & Lessons Learned
What Worked Well Technical
Thorough project planning Each team member had unique skill
set Managerial
Held team meeting to revisit tasks for the day
Team members were willing to help other tasks not assigned to them
PM provided guidance on next steps & ensured no resources were idle
Project could have been a 1 day project given deliverables of the project
Lessons It is important to consider all
activities to be performed in a project
Investing in in-depth project planning streamlines the execution come project day
Despite your best planning efforts there will always be unplanned risk
Recommendations: Invest in planning, stay flexible in planning, & don’t be afraid to ask for help when needed
Client Comments
"The project at Real Change has been getting positive remarks ever since we opened back up for business yesterday. Vendors have been coming in and telling us that the changes makes the space look better than it ever has before, and staff have been coming downstairs to gawk. The group I worked with were very responsive to all of our requests, even though the requests changed often."
- Jenn Pearson- Volunteer Coordinator, Real Change