AvaPayPresented By:Pam Long Vice President of SalesHow an online Avatar based Virtual Agent will be your best representative in the ever changing world of compliance and technology

Think: Virtual CSR Introduction

ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

A patented application that utilizes avatars in taking payments to resolve accounts and improve customer communication. Patent InformationACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Patent Number - 8,200578 B2Methods and systems for account management and Virtual Agent design and implementation.

SELF-RESOLUTION:A Virtual CSR that can communicate with your customers online PERFORMANCE WITH COMPLIANCE:A consistent CSR, a controlled experience in every customer interaction

CONVENIENCE: A tool for greater customer service and a key component to a positive emotive experience online The Best Employee Youll Ever HaveACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

What if?

ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Its more than an Intelligent Virtual AgentACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Customer SpecificSingle-minded approachNon-Intrusive7 Clicks or less

Case StudyIntroducing MarlieThe new face of CenturyLink Collections

ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Initial Goals

Develop an Avatar Email Collection process that is flexible for the customer, reduces expense and increase revenue by:

Available 24/7/365

Reduce Call Center inbound calls

Increase collection dollars

Allow customers to make a payment on multiple devices

Mode of contact for customers with Standalone HSI

No negotiating payment plans

IMPROVE THE CUSTOMER EXPREIENCESolution

Accounts must be currently in the collections path

Send emails to accounts:10 days+ delinquent Credit scores 90 days

Mobile visits over 70%.

NO COMPLAINTS

Data At Your FingertipsACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

AvaPay will assist seriously overdue accounts as well as early stage accounts

Data At Your Fingertips

ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Journal of Marketing article The Influence of Avatars on Online Consumer Shopping Behavior:

. . . Inclusion of an avatar on the screens of a web-based shopping site increased consumer satisfaction with the retailer, made the customers attitude toward the product more favorable, and increased the customers purchase intention.

From a University study:

When an avatar is created to be human-like, users are more likely to develop a connection or a relationship with the avatar.

Avatar Collection Added Benefit

Complete Security & ProtectionACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Your entire application and all hardware is dedicated and custom built for you

Hosted in a Tier III facility in Portland Ore. TIA942 Certified (Infomart Data Centers)

Separate Cages

19 Telecom Service Providers

8 MW Capacity

Full Redundancy

Scalable, Redundant & Easily UpgradedACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.

Each system is comprised of dedicated:

FirewallsApplication Servers Load Balancers Multiple Web Servers Full Redundancy for complete and immediate server failover

Thank You

ACCESS Receivables Management Confidential Digital collections campaigns provided by ACCESS Receivables Management. 2016 DTG Holdings, Inc.