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BEFORE• Limited functionality from ticketing system
• Losing billable hours
• Isolated solutions with no integration
AFTER• Enhanced reporting for customers
• Ability to track time, utilization rates and hours
• A single tool for managing all critical business
functions
MaximilianPfister,ManagingDirectoradded,“Autotaskhelpsusalotinourdailybusiness.Wecankeeptrackoftimesusedonprojects,onsupportandaton-sitejobs.WeusetheCRMtoolsextensivelytokeeptrackofoursalespipeline.”
THANKSTOAUTOTASK,NiTefliTeHAS:• Improved billing with an increase of over 30% in revenue since implementing Autotask
• Enhanced service delivery by providing up-to-the-minute reports to customers about project status,
used hours, etc.
• Better tracking to easily oversee all assets at their customers’ sites as well as proactively manage SLAs
for tickets and alerts
30% Increase in Revenuefoundedin2003,NitefliteNetworxxinMunich,GermanyisasystemsintegratorfocusedoniTservices,securityandnetworkinfrastructureprojectsformediumandlargesizedbusinessesacrosseurope.
®
“Suddenlyifoundexactlywhatiwaslookingfor—amanagementtoolforallmyneedsasasystemsintegrator,coveringCRM,timetracking,assetmanagementandticketing.”
www.autotask.com