AttitudesAttitude is a mental position relative to a way of thinking or being

Cognitive

Affective Behavior

Elements of attitudes

Types of attitudes Job Involvement

Actively participate in his job

Organizational Commitment

Consider about achieving organizational goals

Positive thinker ;Sees the invisibleFeels the intangibleAchieves the Impossible

Choosing AttitudesYour choice can decide the out

come of your lifeNegative thoughts have no

power unless you empower them

Job Satisfaction

The collection of feelings and beliefs that people have about their current job

Job satisfaction and individual productivity.

Job satisfaction and organizational productivity.

Job satisfaction and OCB.Job satisfaction and customer

satisfaction

How can Job satisfaction be measured?

Determinants of Job Satisfaction

Organizational Factors

Personal Factors

Attitudes Associated With Job Satisfaction

Kind of workPayRelationship with supervisorQuality of work conditionsSupervisionJob Security

Relationship between Job Satisfaction and Performance

Satisfaction Performance

Sales person

Customer service

Satisfaction Performance

Satisfaction Performance

Doctor

Relationship between Job Satisfaction and Performance

SummaryManagers should watch employee attitudes:

◦ They influence behavior.Managers should try to increase job satisfaction and

generate positive job attitudes◦ They give warnings of potential problems◦ Reduces costs by lowering turnover, absenteeism,

tardiness, theft, and increasing OCBFocus on the intrinsic parts of the job: make work

challenging and interesting◦ Pay is not enough

Thank You..M.I.M Iqram W.T.E.I Jayaweera N.P.K.S Karunathilake A.U Moragoda S.A.R Prasadini A.M. .U Thathsarani W.A.U.T Wickramasinghe W.M.C.R.T Wijesundara