Risky Business

On being a manager in the Security Sector

Robbie Sinclair CPP, MBA, B.AdminL

One day in the jungle...We’re in the wrong Jungle!!

Strategic

Operational

Where does Security fit in the Jungle?

On the menu

Who we are?

Managers first

Measure up

Some top 10 things to consider

Who are we?

Where are we from? What is your background, skills,

experiences? What brought you to this career?

Luck? Circumstances? Was it planned?

Who manages your career? You?

What makes a GREAT Leader?

Are they born or made? Royalty?

Are they for their time? Churchill? Hitler? Thatcher / Regan/

Gorbachev? Great humanitarians?

Ghandi? Mandela? Daisy Bates? Popular?

Bill Gates? Steve Jobs? Gordon Willcocks?

Some questions?

How engaged are you in your business? What do you know? Who do you know?

Do you know Your businesses strategic imperatives? What’s on the risk register?

Have you Worked out the value of what you

manage?

So what does a Manager do?

There are a few things a Manager does1. Plan2. Lead3. Organise4. Control

But what does that really mean?

So what does a Manager do?

1. PLAN Who makes plans for you and your

group? You? Someone for you? Head Office?

How is that done? Just appears? Workshop? Consultants?

Who is consulted?

“If you fail to plan, you should plan to fail”

So what does a Manager do?

2. LEAD How connected to the business are you? What is your Leadership style?

Autocratic? Paternalistic? Democratic? MBWA?

Are you an advocate? Do you lead your job or does it lead you?

“I’m their leader, where did they go?”

So what does a Manager do?

3. ORGANISE Right resources and people Who are the partners in your business? Do you know whats coming down the

pipe? Budgets Leave entitlements, HR issues? Audits, Reviews, Oversights, Licence

renewals?

“He couldn’t organise a (insert product / service ) in a (insert venue)!”

So what does a Manager do?

4. CONTROL How do you exercise control? Drive outcomes Set the tone for the work group Manage conflict Arbitrate on professional issues Be the light on the hill to others!

What does success look like to you?

Some trite sayings that go well here “What gets measured gets done” “If you don’t care where you’re going, any

road will get you there” “If you fail to plan, you should plan to fail” “Begin with the end in mind” “Measure twice, cut once”

So what is success?

What does success look like to you?

What does success look like? Work out what’s important and

measure it Align metrics to key aims and risks Make them mean something

A wider audience? Provide analysis as a value add?

Share the results with those who matter!

What does success look like to you?

Look for Holistic as well as Security metrics

Link to other business functions Performance against budget Hours on task/Billable hours Response times Safety, HR indicators, etc

Present it in usable ways Dashboard, graphs, embedded reports

etc.

Some tips to consider

You have to WANT to be a Manager, If you don’t WANT to be a Manager go do something else – its too important a job!

Some take away tips to ponder…

Things to watch and read

Apollo 13Ed Harris as Gene Kranz

Sinclairs’ Top 10 management tips

First 5

1. Talk to your team2. Build feedback in to

what you do3. Be honest4. Recognise great

performance5. Devise a system to

manage people

Second 5

6. Learn from mistakes7. Remain positive8. Help people do their

best9. Tackle discipline10.Keep things simple

Sinclairs’ Top 10 tips for Managers

First 5

1. Be decisive2. Be enquiring – always

learn3. Be consistent4. Be curious5. Be available

Second 5

6. Be cautious7. Be excited8. Be calm9. Be humble10.Be there!

Finally..Get a mentor – get 50 of em!

Contact Information

Thank you for this opportunity to be with you.

Robbie Sinclair CPP MBA BAdminL JP

Ph +61 429 203 866Email: damagemanagement@live.com