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© 2015 Software AG. All rights reserved. For internal use only
BUSINESS AND IT TRANSFORMATIONWITH
September 23, 2016, LiegeDr. Helge Hess
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DIGITALIZATION - THE AGE OF UNICORNS191 “unicorns”
(startups valued at $1 billion or more)
The Digital Clock is ticking for the „dinosaurs“ in many companies• TELECOMMUNICATIONS • TRANSPORTATION SERVICES• HEALTHCARE• LODGING SERVICES• CONSUMER ELECTRONICS• FOOD DELIVERY• ALTERNATIVE ENERGY• MEDIA & ENTERTAINMENT• EDUCATION
https://techcrunch.com/unicorn-leaderboard/
Digitalization is the use of digital technologies to change a business model and provide new revenue and value-producing opportunities; it is the process of moving to a digital business.
5 |
A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS
© 2015 Software AG. All rights reserved. For internal use only
Enterprise
Customer
Enterprise
Customer
Digital Platforms B2C
B2B• ENGINEERING• FINANCE• …
Enterprise Enterprise
6 |
A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS
© 2015 Software AG. All rights reserved. For internal use only
Restaurant
Customer
Restaurant
• One single contact• Large choice, easy selection• Easy payment• Loyalty program• Proven service quality
Restaurant Restaurant
7 |
A WEDGE BETWEEN ENTERPRISE AND CUSTOMERS
© 2015 Software AG. All rights reserved. For internal use only
Restaurant
TRANSFORMyour company to
offer an uniqueCUSTOMER EXPERIENCE
? Restaurant
Customer
RestaurantRestaurant Restaurant
• One single contact• Large choice, easy selection• Easy payment• Loyalty program• Proven service quality
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Dinner in the DarkCable Car CuisineFloating Tables
Touchscreen DiningPay-What-You-WantCustomized Taste Lab
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DIGITAL BUSINESS PLATFORM
Digital Trans formationDesign & planning• Anticipate business needs and translate
them into a digital roadmap. Transform your enterprise into a digital business.
Build an outstanding Customer journey• A customer-centric business looks at what
customers want and how they want to interact. Align your processes and build sustained customer loyalty.
Digital Enterprisesset on Enterprise Management System• Digital transformation requires increased
quality, better risk management as well as agile and efficient processes —align your organization with a responsive enterprise management system now!
© 2016 Software AG. All rights reserved.
DIGITAL PRODUCTS AND SERVICES
IT PORTFOLIO
11 | © 2016 Software AG. All rights reserved. For internal use only
Strategy
Processes
Applications
Re-Use of the ARIS assets as business blueprint
Process round trip between ARIS and execution
Monitoring results (KPIs and as-is processes)
Simulation of the measured as-is processes
STRATEGY / BUSINESS MODEL CUSTOMER JOURNEYSPROCESS LANDSCAPESERVICES, DATA
VISUAL ANALYTICS
SIMULATION
PROCESS EXECUTION
AGILE DEVELOPMENT
PROCESS MINING
MONITORING
DOING THINGS DIFFERENTLY and DOING THINGS BETTERMANAGE AND GOVERN THE CHANGE
13 | © 2016 Software AG. All rights reserved. For internal use only
BUSINESS MODEL CANVASAVAILABLE IN ARIS CONNECT
Design & analyze business models
Documentation beyond brown paper sessions
Cloud: yes (all)
14 | © 2015 Software AG. All rights reserved. For internal use only
THE CUSTOMER JOURNEY BATTLE
Relationships Relationships Relationships Relationships Relationships Relationships Relationships Relationships Relationships
Custom
er jo
urne
y step
sCu
stom
er...
Risk
sKP
IsOw
ners
hip
Othe
r
Desire to watch amovie Go to video store Look for desired
movie Rent movie
Select other movie
Watch movie Go to video store Return movie
Rental station Rental stationEnter store Enter store
Movie not availableStore closed Late return feeDVD doesn't playmembership cardmissingNo movie rental
30 minutes 10 minutes 15 minutes 10 minutes 30 minutes
Drive home
24 hours 30 minutes 10 minutes
Relationships Relationships Relationships Relationships Relationships Relationships Relationships
Cust
omer
jour
n...
Cust
omer
...Ri
sks
KPIs
Chan
nels
Owne
rshi
pOt
her
Desire to watch amovie Launch online store Search for movie Rent movie Watch movie
Push personalizedmovie highlights
Cloud access:anytime & anywhere
Personalized moviestore Online streamingOne-click checkout
No internet access Internet outage
Seconds Seconds Seconds 24 hours
© 2015 Software AG. All rights reserved. For internal use only
Customer Experience is the cumulative effect of multiple customer interactions with an organization over time. (Neil Ward Dutton)
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CUSTOMER JOURNEY MAPRelationships Relationships Relationships Relationships Relationships Relationships Relationships
Cust
omer
jour
ney
step
sCu
stom
er to
...Ow
ners
hip
Risk
sOt
her
KPIs
Initi
ativ
esCh
anne
lsOt
her
Select and book car Go to car Access car and useit
Finish and sign outride
Receiveconfirmation mail -
end of serviceDebit pay scale Earn reward points
Car selection andbooking
Check in - CarSharing
Check out - CarSharing
Confirmation mail -End of service
Payment - CarSharing
Reward Points -Collection
Web Team -Mobile Apps
Customer ServiceTeam RSS - Car
Sharing
Customer ServiceTeam RSS - Car
Sharing
Web Team -Mobile Apps
Financial ServiceRSS - Car Sharing
Financial ServiceRSS - Car Sharing
Car missed Car defect
Customer not ableto enter
Car not in allowedparking area
Wrong amountdebited
Credited rewardpoints calculated
wrongly
No car in immediatesurrounding
Car not retrievable
Mobile App
Mobile App
Mail not createdautomatically
Mail not arrivedcustomer
Confirmation mail -End of service
Test mail
Direct debitauthorization
Sign out
Systemmaintenance viaLocal Dealership
Maintenance cycletime Bill to payment
Reward Pointsbalance
Access code onmembership card
Book to confirmation
Reminder incl.location information
Web Team -Mobile Apps
Membership Card
Information mail
GPS position
Information MailGPS position &
additional...
Time to look for car
Mobile App Mobile App
Confirmation mail - Booking
Customer masterdata
Customer masterdata
Reward Points perbooked service
Customer Journey Steps
Customer Touchpoints & emotions
Touchpoint Ownership
Opportunity or Weakness
Touchpoint input and output
Touchpoint measures
Touchpoint initiative
Touchpoint channel
16 | © 2015 Software AG. All rights reserved. For internal use only
CUSTOMER-CENTRIC MEETS OPERATIONS-CENTRICCUSTOMER TOUCH POINT MATCHES BOTH PERSPECTIVES
Business perspective Customer perspective
2 perspectives, 2 levels
• Value added chain diagram + Customer journey landscape
• EPC + Customer journey map describe the details according their particular point of view
• The customer touchpoint set both perspectives into relation
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Enterprise Risk andCompliance System
Mitigate risk, ensure compliance
ARIS with Apama
EnterprisePerformance System
Analyze and optimize business
performance
ARIS with PPM
Business ITTransformation System
Drive major changes and
transformations
ARIS with Alfabet
Quality Management System
Drive quality and standardize way of
working
ARIS
ENTERPRISE MANAGEMENT SYSTEMS
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ENTERPRISE MANAGEMENT SYSTEMSCOMMUNICATE - COLLABORATE - COLLECT
QUICK ACCESS TO RELEVANT CONTENT
SELF-SERVICE CONFIGURATION
REFER AND SHARE DOCUMENTS
EASY-TO-CONSUME INFORMATION
COLLABORATE & CONTRIBUTE
CONTINUOUS CHANGE MANAGEMENT
USAGE AND SYSTEMADOPTION INFORMATION
Be able to change your processes fast, and implement them across the organization.
Speed change and improvement cycles while ensuring that processes and policies actually benefitting your people.
20 | © 2016 Software AG. All rights reserved. For internal use only
ARIS 9.8 SR6 (OCT 16) - HIGHLIGHTS
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
Business IT transformation platform Stronger in terms of end-user process consumption &
collaboration Simplified in modeling Improved integration into the DBP (Model-to-execute;
ARIS-Alfabet integration) SAP ® Solution Manager 7.2 SP3 support Extended method coverage (DMN prototype, CxM,
Business Model Canvas) New product „ARIS Aware“
(Early Customer Release in Q4)
Governance, Risk & Compliance Goes cloud (Private cloud offering) Integrates closer with ARIS BPA and improves user
handlingNEW: ARIS Aware (Pre-Release)
21 | © 2016 Software AG. All rights reserved. For internal use only
ARIS 9.8 SR6 (OCT 16)
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
Matrix model in the portalMeta information on methods & objectsSaving search filter favoritesSearch filtering for models, collaborationSearch extension of ARIS documents storage
Collaboration & GovernanceCollaboration permissions for ARIS ItemsCollaboration audience: public, private, ..
Document StorageControl access to documents in ADSVersion mgmt of Sharepoint documents
Analysis & ReportingOptimized report handling
Administration & Technical EnhancementsManage license distribution and flexible accessFine grained configuration of UMC audit LogsTenant management enhancements
ModelingEnhancements on table-based Modeling
Publishing & SearchDefault new table sort by process flowShow occurrences in the portal
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GET MORE PEOPLE ENGAGED
Viewer
Office Staff
ContributingViewers
Office Staffinvolved in process
design activities
Designer
Trained modelers taking care of
models & structures
Architects
CoE memberssetting standards &
frameworks
Automated layouting
CONTRIBUTION
TABLE-BASED MODELING
Simplify and speed up process designing and data maintenance
Design models and reduce amount of clicks by using automatic layouts
Design simultaneously table-based and method-conform models
9.8 SR6: Improved keyboard navigation (move objects / create new objects)
24 | © 2016 Software AG. All rights reserved. For internal use only
ARIS CONNECT 9.8 SR6SAVING SEARCH FILTER FAVORITES
Save your own search queries as
favorites
Quick access to favorite library
Examples:• Processes I am responsible for• All sales processes• Application systems that are
relevant for me (occur in processes with my role)
Cloud: yes (all)
Use the advanced filters to run tailored search queries and instantly find your information
Save your filter settings to iteratively search important coherencies
Filter information even across collaboration items or within stored documents
25 | © 2016 Software AG. All rights reserved. For internal use only
ARIS CONNECT 9.8 SR6
MATRIX MODEL IN THE PORTAL
Collapse/ uncollapse
Same layout like in Designer
Fixed header when scrolling
Tooltip on relations
Cloud: yes (private)SHOW OCCURRENCES IN THE PORTAL
Quick navigation to the content where the same object is used
Navigate
Review where the object occurs in other models
Jump to the target with having the target selected
Quick-jump from occ to occ within a model
Cloud: yes (all)
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ARIS CONNECT 9.8 SR6
© 2016 Software AG. All rights reserved. For internal use only
COLLABORATION AUDIENCE
When people communicate and collaborate, they typically target a special audience
A collaboration comment for ‘public’ is visible to everyone
who can read the collaboration
Collaboration comments for dedicated groups visible to
group members only
A collaboration comment for ‘private’ is visible to the user
who posts it only
• Personal notes• …
• Review comments• Requirements collection• Confidential comments• …
• Central announcements (e.g. from owners)
• Public collaboration• …
Cloud: yes (all)
27 | © 2016 Software AG. All rights reserved. For internal use only
ARIS 9.8 SR6 (OCT 16)
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
Standard reports running on BPMN and E-BPMNRestrict access to ARIS reports and macrosSystem user of database can backup and reorganizeModel-to-executeSupport REST for service request use caseInput / Output elements in FADs
Extensions for Customer Journey SequenceFactsheet available in ConnectDecision Model and Notation (Preview)
Table representation of historyVisualize APG execution stateDeactivation of user notificationsImport/export of APG configurationMisc.
28 | © 2016 Software AG. All rights reserved. For internal use only
ARIS ARCHITECT / DESIGNERSTANDARD REPORTS ON BPMN AND E-BPMN
The
follo
win
g st
anda
rd re
ports
now
run
on
BP
MN
and
E-B
PM
N
• Semantic Check - Rules for a BPMN model (BPMN 2.0)
• Run consistency check
• Output functions with organizational elements, data elements, or application systems
• Output organizational elements, data elements, and application systems via functions
• Analyze application systems • Analyze media breaks • Analyze organizational change
• Create process manual• Export RASCI chart • Generate job description • Output objects in the sequence of modeling (model graph)• RA(S)CI - Organizational participations in processes
• Adapt model layout to new symbol sizes
Report category Standard
Report category Analysis
Report category Processes
Report category SAP
Client script Administration
Semantic check (rule types)
RESTRICT ACCESS TO REPORTS AND MACROS
Decide which user groups shall have which kind of access to
any ARIS report or macro
Set up access rights for any ARIS report or macro to limit the user’s options, only offer those reports necessary to solve his or her tasks.
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DECISION MODEL AND NOTATION
• Decision Model and Notation 1.1 released by OMG• ARIS 9.8 SR6 provides in combination with a specific test license key 2 new model types
PREVIEW AVAILABLE IN ARIS 9.8 SR6
Decision
KPI instance
Input data
Function
Organizational unit
Role
Group
Internal person
Organizational unit
Role
Group
Internal person
Objective
Decision
The implementation in 9.8 SR6 is still a preview. Software AG does not guarantee any the data migration to a later release.
Decison requirements Diagram Decision table
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ARIS 9.8 SR6 (OCT 16)
© 2016 Software AG. All rights reserved. For internal use only
ARIS RISK & COMPLIANCE MANAGER
ARIS CONNECT / CLOUD
ARIS ARCHITECT / DESIGNER
ARIS PROCESS GOVERNANCE
ARIS METHOD
ARIS for SAP SOLUTIONS / ARIS TEST DESIGNER
ARIS MOBILE / API ACCESS
ARIS / ALFABET INTEROPERABILITY
ARIS for SAP® Solution Manager 7.2 SP3ARIS Test Designer available for ARIS Designer
Ready for ARIS Enterprise Cloud
Simplify license requirementsMap objects in ARIS Connect DesignerImport many assets at onceDistinguish responsibility types
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ARIS for SAP Solutions supports the complete SAP project life cycle and all SAP project types
SAP®
Process Designand Blueprint ing
Training andGo-Live of
SAP ® Solutions
Testing of SAP® Solutions
Rollout and Run SAP® Solutions
API Interface to SAP®
Solution Manager 7.2
Script -basedMigrat ion from
SM71 to SM72
USE CASES OF ARIS IN SAP® SOLUTIONS INTEGRATION WITH SAP SOLUTION MANAGER 7.2 WITH API
• Folder• Scenario• Process• Process Steps• Transactions• End-user roles• (Upload)
Documents• Customer
attributes
Value chain diagrams,Even-driven process chain,
BPMN 2.0
• Branches• Master data• Organiza-
tional units• SAP system
landscape
Bi-directional
Uni-directional
32 | © 2016 Software AG. All rights reserved. For internal use only
ARIS and SAP® SOLUTION MANAGER 7.2 SP3
Q3 2016 Q4 2016 Q1 2017 Q2 2017 Q4 2017Q3 2017
Inte
rfac
e to
SA
P So
lutio
n M
anag
er 7
.2
SAP
Solu
tion
Man
ager
7.
2 API 1.0 August 15, 2016: 7.2 SP3 released by SAP
Additional features planned for 2017
Oct 16: ARIS for SAP Solutions with SAP SolMan 7.2 support (ARIS 9.8SR5 - based)
~ Dec 16: Extended version with Test Designer and Diagram transfer (included in ARIS 9.8SR7)
33 | © 2016 Software AG. All rights reserved. For internal use only
Governance, Risk & Compliance ENSURE COMPLIANCEBuild and maintain an efficient
internal control system that covers all laws and regulations and provides
an up-to-date status overview.
CONTROL AND MITIGATE RISKSTake immediate measures to mitigate
risks and implement the right controls.
PLAN AND EXECUTE AUDITSSupport audit management activities, from planning, execution to reporting
to save time and costs.
34 |
ARIS Risk & Compliance
Manager (Private Cloud)
ARIS ARCM 9.8 SR6 - COMPLETION OF CLOUD OFFERING
© 2016 Software AG. All rights reserved. For internal use only
36 |
ANALYSIS - MANY USE CASES
SPORTS TRAFFIC HEALTH & FITNESS
38 |
SAMPLE VIEWSENTERPRISE ARCHITECTURE
39 | © 2016 Software AG. All rights reserved. For internal use only
41 |
Value by CONTEXT (deep
integration within ARIS) and CONTENT
(predefined Templates)Dashboards
XLS
ARIS Aware (PRE-RELEASE)VISUAL ANALYTICS IN AN ENTERPRISE CONTEXT
Dynamic ChartsFeedsARIS
Repository
APG
PPM
GRC
External sources
Queries - Spreadsheets
Reports
ONLINE
OFFLINE
Documents (Pdf, Doc, Ppt) - Magazines - Infographics
42 | © 2015 Software AG. All rights reserved. For internal use only
YOU’LL NEVER WALK ALONEARIS Community is the largest Business Process Management (BPM) community worldwide with 400,000 members that enables collaboration, engagement and sharing for its membership.
43 | © 2016 Software AG. All rights reserved. For internal use only
CO-INNOVATION WITH CUSTOMERSUNDERSTAND THE USER
IMAGINE THE GREAT THINGS
WE CAN DO TOGETHER
44 | © 2015 Software AG. All rights reserved. For internal use only