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Are you equipped to lead L&D into the future?
14th May 2015
Lisa Johnson, Barnardo’s
Laura Overton, Towards Maturity
Ruth Stuart, CIPD
#LDSkills
Session overview
• Your challenges
• Key drivers of change affecting L&D
• Lessons from top learning organisations
• Transforming learning in Barnardo’s
#LDSkills
What challenges are you and your L&D team facing?
Are you equipped to lead L&D
into the future?
#LDSkills
VUCA
Volatile Uncertain Complex Ambiguous
The only constant is change …
@RStuartCIPD #LDSkills
External drivers
• Globalisation
• Economic downturn and
austerity
• BRICS nations
Social &
culturalEconomic
Science and
technology
• Demographics
• Changing values
• Multiple careers
• Pace of change
• Cross-discipline tech
• Automation
@RStuartCIPD #LDSkills
Organisational impact
Agile Adaptive Ambidextrous
As a result of the VUCA environment organisations must be:
@RStuartCIPD #LDSkills
To enable this L&D needs to be …
Affecting &
Aligned
Versatile Ubiquitous
Savvy
@RStuartCIPD #LDSkills
What does this mean in practice? …
@RStuartCIPD #LDSkills
…Roles are evolving
From delivering
courses to
supporting
performance
@RStuartCIPD #LDSkills
Business
alignment
Using metrics
effectively
Learning at the
point of need
…Our focus is changing
Social learning Content curationBehavioural
science
@RStuartCIPD #LDSkills
…We need to invest in new capabilities
L&D skills Considered a priority Currently have this in-house
Using social media effectively
93% 15%
Programme evaluation 96% 41%
Blended learning delivery 96% 47%
Supporting learners online 96% 36%
Digital content development
91% 31%
Marketing and stakeholderengagement
91% 42%
Business planning 87% 47%
Towards Maturity 2014-15 Benchmark (views from 600 L&D leaders)
@RStuartCIPD #LDSkills
Which capabilities do you and your team need to build?
#LDSkills
LauraOverton #LDSkills
9 out of 10 L&D professionals
want more.
But only
3 in 10 are delivering
TM Index
THE TOP 10%New for 2014/15
Defining
Need
Learner
Context
Work
Context
Building
Capability
Ensuring
Engagement
Demonstrating
Value Benchmarking
Who is reporting the best L&D outcomes?
What are they doing differently?
The
Tow
ard
s M
atu
rity
Mo
del
DELIVERING RESULTS
Improved application of learning in the
workplace
Faster response to changing business
conditions
Increased productivity on the job
TOP DECK Average
2x revenue
improvements
50%improvement on
attrition
25%increase in staff
engagement
LauraOverton #LDSkills
DELIVERING RESULTS
Improved application of learning in the
workplace
Faster response to changing business
conditions
Increased productivity on the job
TOP DECK Average
What are the Top Deck doing
differently?
Top Deck make alignment to business needs a priority
100% agree L&D activity is aligned to business
Compared to 56% on average
…it doesn’t matter where you sit
Alignment is king…whether it is a performance
issue or a skills issueour job is to
solve business problemsproblems
Sarah Lindsell, Pwc
Top Deck support the full learning continuum
100% agree they support learning beyond the course
Compared to 53% on average
Top Deck Harness Technology
Allocate twice the budget to technology
35% of L&D budget vs 19% on average
2x User generated
External video
Blogs
Curation
Content in the cloud
Badges
Data Driven Decision Making
Less than
25%
Audit the skills of L&D teams
Use learning analytics to improve service
Use benchmarking as an L&D performance improvement tool
“ 7 out of 10 engage with datadriven decision making
Introducing change is never easy. For us it started by presenting our
existing L&D staff with clear independent
evidence from both
learners and experts showing showing that we needed to
change.
Col. Garry Hearn, MOD
“
Top Deck are active in building priority L&D capabilities
today
50% more likely to provide CPD opportunities
for L&D staff
87%
89%
89%
91%
91%
93%
96%
96%
96%
47%
34%
49%
42%
31%
15%
47%
36%
41%
79%
56%
68%
70%
44%
50%
81%
71%
70%
Business planning
Delivery via virtual classroom
Instructional design
Marketing and stakeholder engagement
Digital content development
Using social media effectively
Online or blended learning delivery
Supporting learners online
Programme evaluation
Current skills in house (top Deck) Current skills in house (avg) Considered a priority
WHAT ARE THEY DOING
DIFFERENTLY?
Improved application of learning in the
workplace
Faster response to changing business
conditions
Increased productivity on the job
TOP DECK AverageTop Deck organisations:
Align to need
Support the full learning continuum
Harness Technology
Use Data to Drive Decisions
Build priority skills today
Pre 2000
All Classroom or On-site
2000+
eLearning
2003+
Self Service
2005+
VirtualClassroom
2013+
Performance Support
2014+
Social & Curation
Barnardo’s journey…
Pic & Mix to ‘meet the need’
How we learn...Twitter
eBooks
Webinars
Conferences
MOOCs
Blogs
Seminars
Meet ups
YouTube
Courses
eLearning
Sharing
Development days
New
Experience it
Potential
Train the Trainer
PlayBuild
confidence
Apply & Refine
Share & coach
Review & adapt
Teamdevelopment
Impact…Improved business relationships
Greater alignment
Motivated and skilled team
Reach more learners
Reduction in helpdesk calls
Willingness to participate in new initiatives
Business come to us for help
External recognition – industry awards
be prepared to change and
adapt
be bold, be fearless, be the best you can be!
What can you do differently to build priority skills?
#LDSkills
Reference Materials)
L&D: Evolving Roles,
Enhancing Skills
(CIPD & Towards Maturity)
Modernising Learning:
Delivering Results
(Towards Maturity)
Evolving L&D at
Barnardos
