2. Overview Weneed to not only understand delivering the bad
news. We need to understand the impact of bad news on people.
Understanding and managing your emotions Anticipating and
responding appropriately to others emotions
3. Consider emotions you may encounter Achievement Anything
getting in the way of advancement or results Affiliation Anything
impairing being liked or accepted Autonomy Anything reducing
independence Creativity Anything shutting them down
4. Consider emotions you may encounter Responsibility Anything
breaking their commitments Recognition Anything making them look
bad Status Anything reducing title or influence Security Anything
that makes the future uncertain
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