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An Online Social Network for An Online Social Network for Emergency ManagementEmergency Management

Connie White, Linda Plotnick, Connie White, Linda Plotnick, Jane Kushma, Roxanne Hiltz Jane Kushma, Roxanne Hiltz

and Murray Turoffand Murray Turoff

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One Place for the Emergency One Place for the Emergency Domain to InteractDomain to Interact

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We propose to investigate whether We propose to investigate whether the social network paradigm can be the social network paradigm can be used to enable individuals and used to enable individuals and organizations to collaborate in organizations to collaborate in mutually beneficial ways, in all mutually beneficial ways, in all stages of emergency management: stages of emergency management: mitigation, preparation, response mitigation, preparation, response and recovery.and recovery.

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For our purposes, we would For our purposes, we would characterize a social network ascharacterize a social network as

Links from and to people with other Links from and to people with other people, groups or information objects. people, groups or information objects.

Such objects might be messages, photos, Such objects might be messages, photos, videos, wall postings, notifications, current videos, wall postings, notifications, current activities, events, widgets, etc. activities, events, widgets, etc.

Such hyper-links are either at one extreme Such hyper-links are either at one extreme created by intelligent agents or at the created by intelligent agents or at the other extreme by the people themselves. other extreme by the people themselves.

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Overarching Research QuestionOverarching Research Question

Can a Social Network be Can a Social Network be developed specifically to meet developed specifically to meet the needs of the emergency the needs of the emergency domain and be useful and domain and be useful and effective for large groups of effective for large groups of collaborating emergency collaborating emergency professionals and volunteers?professionals and volunteers?

2 Studies Conducted So Far2 Studies Conducted So Far

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EM Students ISCRAMers

Viewed 119 118

Started 80 47

Completed 72 15

Completion Rate 90% 32%

Dropouts 8 32

Time For Completion 5 minutes 17 minutes

Rank Order of Best Applications forRank Order of Best Applications forSocial Networks by EM StudentsSocial Networks by EM Students

1.1. Sharing InformationSharing Information

2.2. Communication with OthersCommunication with Others

3.3. NetworkingNetworking

4.4. Share documents, files and other Share documents, files and other digital resources for all.digital resources for all.

5.5. (tie) Uploading Videos and Locating (tie) Uploading Videos and Locating ExpertsExperts

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Rank Order of Best Applications forRank Order of Best Applications forSocial Networks by ISCRAMersSocial Networks by ISCRAMers

Damage assessment and disaster intelligenceDamage assessment and disaster intelligence Citizen engagement or citizen inputCitizen engagement or citizen input Collaborative exercise design and developmentCollaborative exercise design and development Collaborative problem solvingCollaborative problem solving Training or exchange of training materialTraining or exchange of training material Consultation for real-time decision makingConsultation for real-time decision making Best practices exchangeBest practices exchange Planning or exchange of planning materialPlanning or exchange of planning material Peer exchanges among and with CERT membersPeer exchanges among and with CERT members New document evaluation and reviewNew document evaluation and review

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Creative Ways of Using anCreative Ways of Using anOnline Social Network for Emergency ManagementOnline Social Network for Emergency Management

Chat features with Experts Chat features with Experts Inform Media/Press of UpdatesInform Media/Press of Updates Training Tutorials, Classes, ResearchTraining Tutorials, Classes, Research Trigger Other TechnologyTrigger Other Technology Mentoring New Emergency ManagersMentoring New Emergency Managers Specialized Network of ExpertsSpecialized Network of Experts Form TeamsForm Teams Emergency Notification SystemsEmergency Notification Systems

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Concerns of Using anConcerns of Using anOnline Social Network for Emergency ManagementOnline Social Network for Emergency Management

Information Information Integrity/Corruption/FalsificationIntegrity/Corruption/Falsification

User Identification/Credibility/AuthenticityUser Identification/Credibility/Authenticity Privacy of Members CompromisedPrivacy of Members Compromised Technology ReliabilityTechnology Reliability Unprofessional Conduct Online (flaming)Unprofessional Conduct Online (flaming) Security of InformationSecurity of Information Stalkers, TerroristsStalkers, Terrorists Virus or other digital threatsVirus or other digital threats

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Will it Work?Will it Work?

Will people use it?Will people use it? Will people perceive and use social Will people perceive and use social

networks for serious work?networks for serious work?

Microsoft's Vine: Emergency Microsoft's Vine: Emergency Social Networking Social Networking pcworldpcworld

““That may sound a lot like a That may sound a lot like a social network, but Vine was built solely , but Vine was built solely as a way to organize and disseminate as a way to organize and disseminate

important information among important information among organizations such as sports teams, organizations such as sports teams,

church groups, and advocacy church groups, and advocacy organizations, or to stay in touch with organizations, or to stay in touch with

neighbors, family, and friends during an neighbors, family, and friends during an emergency.emergency.”

www.vine.net 1212

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The EndThe EndQuestions, Comments?Questions, Comments?