ND2012 - 31 May 2012

“Ageing Well”

Allen Graham

Chief Executive

Rushcliffe Borough Council

Rushcliffe – great place, great lifestyle, great spor

High

Levels of

support/

monitoring

and

advocacy

Low

Low Vulnerability of Customer

High

Most likely

type of

contact

required

Self

Service

Telephone

Email

Customer Service

Face 2 Face

Expert/Professional

Face 2 Face

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- -

- -

- -

- -

- -

- -

- -

- -

- -

- -

- -

Promoting Behavioural

Change

Universal

Credit

Universal

Credit

Universal

Credit

Council Tax

Support

Universal

Credit

80% 20%

Times move on and

everything changes

The need to integrate

together

Level

multi agency

engagement

&

number of

access points

H

L Level of support and complexity for client

Lower frequency High frequency

•Data exchange

•Communications

•Information

availability

•Case worker

•Co-ordination

•Consistency

Higher frequency

•Specialised advisor

•Information

•Sign posting

Minimum frequency

•Simplicity

•Information

•Guidance

H

Multi Agency Support

Who would you trust?

Questions

and

Discussion