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Allam Ahmed's presentation at KM Middle East 2011, Abu Dhabi, www.kmmiddleeast.com
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www.kmmiddleeast.com [email protected] 1
Knowledge Management - Middle East 2011 15th March 2011
Intercontinental Hotel Abu Dhabi
Musharaka “Excellence through Knowledge” – Prof. Allam Ahmed
UAE economy is heavily dependent on oil and
therefore the government embarked on the
diversification of the country’s economic resources
such as approaching development from a
Knowledge Management perspective by adapting
policies to increase know how and knowledge
attributes that can improve people’s lives in myriad
ways (World Bank Report, 1998/99).
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What is Knowledge?
Data
Numbers, words and images that have yet to be organised or
analysed to answer a specific question
Information
The results when data is processed and analysed to answer specific
questions, and which can enhance the knowledge of the receiver
Knowledge
The results of interpreting information received, to add relevance
and context, and which helps to direct the actions of the owner
Knowledge Management (Musharaka) Captures, Stores, Disseminates and
Encourages the Sharing of Valuable Knowledge Assets
Knowledge
Tools
Knowledge
Search
Business
Intelligence
Communities
Of Practice
Content
Management
Collaboration
Forums
Ideas &
Innovation
Corporate
Development
Musharaka Key Components
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The Musharaka Project - Overview
More Efficient
Higher Quality
Improved Skills
Customer-Centric
Municipal
Government
World Class Government
Knowledge
Management Office
Knowledge
Management System
Deliverables
“Musharaka” help to share and use
information and knowledge in a way
that improves day to day working. It will
enable the DMA & Municipalities to
share information and knowledge with
each other, so that they can learn from
their own best practices and from world-
class knowledge.
DMA
Global Services
Localised Portal – e.g. DMA
• Global Communities of Practice
• People and Skills Directory
• Global Document Store
• Global News
• Global FAQs
• DMA Communities of Practice
• Departmental Spaces
• Event Calendar
• Abu Dhabi News
• RSS
• Useful Link
• Value of the Day
• Survey
• My Tasks
Global features will be accessed via the local portal,
which will display an entity-specific look and feel.
DMA AAM WRM ADM
GLOBAL
High-Level System Architecture
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Knowledge Management Office
The main aims of the KMO are:
• Planning, communications and governance for all
KM activities.
• Good working knowledge, maintain standards and
publish content.
• Encourage and promote knowledge sharing
amongst all staff.
• Appointed KM Champions will promote
knowledge sharing in their divisions.
• Assistance with design and implementation of KM
initiatives
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Key Success Factors - Knowledge Champion
Each division has a Knowledge Champion assigned throughout the
project and post Go Live to be the main point of contact for all
knowledge related issues in their divisions and to act as a supporting
colleague to the Knowledge Management Office team.
•Raise the profile of Knowledge Management
•Help your team to look for and provide good quality
knowledge items
•Collect knowledge items from your colleagues
•Quality check knowledge items
•Co-ordinate Knowledge Management communications &
events
•Coach & train staff within your business area
•Implement best practices and lessons learned within your
area
Community Engagements
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Musharaka “Excellence through Knowledge”