Airport It Trends Survey 2007

© Airline Business / SITA / ACI – The Airport IT Trends Survey 2005


The Airport IT Trends Survey 2007



Background

The first Airport IT Trends Survey was launched in 2004 Airline Business and SITA have collaborated for over 7 years

on the Airline IT Trends Survey which serves as the industry benchmark

Cross-referencing the two surveys provides a detailed insight into the current shape of IT in a challenging air transport environment

The survey aims to set out key industry benchmarks in the areas of: – Management/strategic issues– Outsourcing– Technology trends– Security and Related Trends



Survey response

This year’s survey results are based on responses from 79 respondents representing:– Over 191 airports

– 48% of the revenues of the Top 100 airports

– 66% of the passenger traffic amongst the Top 100 (52% of the Top 200).**Source: Airline Business - Airports Financial & Traffic Ranking 2004/05

Regional breakdown: 2007 2006– North America 33% 40%– Europe 35% 29%– Asia-Pacific 11% 16%– Middle-East and Africa 10% 8%– Central & Latin America 10% 7%



2%

7%

18%

25%

9%

30%

11%

3%

3%

15%

32%

15%

15%

18%

0%

0%

16%

42%

19%

23%

0%

26%+

11-25%

6-10%

3-5%

2%

1%

0% 2007

2006

2005

IT & Telecommunications as a % of total revenue(Base: All respondents answering – REVENUE WEIGHTED)

Weighted

2007 3.23%

2006 4.38%

2005 4.64%

2004 4.12%



Duration of IT strategy(Base: All respondents answering – UNWEIGHTED)

6%

8%

42%

24%

9%

10%

1%

13%

29%

33%

15%

8%

2%

8%

25%

32%

15%

18%

1 year or less

2 years

3-4 years

5 years

More than 5years

Yet to developone

200720062005

Averages

Unweighted:

2007 = 3.81 years

2006 = 4.10 years

2005 = 4.60 years

2004 = 3.86 years



Division of IT & Telecommunications spend (Base: Those respondents answering – REVENUE WEIGHTED)

Operating62%

Capital38%

Maintenance & support

40%

Infrastructure32%

Applications28%

2006

Capital spend 45%

Operational 55%

* Source – Airline IT Trends Survey 2007



IT investment priorities in 2007 – Customer Drivers (Base: Those respondents answering – UNWEIGHTED)

80%

61%

52%

47%

39%

33%

31%

32%

25%

18%

35%

37%

40%

39%

48%

48%

44%

44%

11%

14%

23%

19%

21%

24%

31%

4%

1%Improve passengerprocessing & services

Improve passenger security

Improve baggage processing& management

Improve commercialprocesses

Improve supportingprocesses

Update the existing ITinfrastructure

Improve employee accesssecurity

Improve aircraft processing

Accommodate Low CostCarriers

High Priority Medium Priority Low Priority



Implementing IT projects – baggage processing (Base: Those respondents answering – UNWEIGHTED)

63%

30%

18%

20%

26%

34%

9%

11%

16%

8%

33%

32%

In-line security baggage screeningsystems

Baggage tracking services

Common drop bag locations onairport

Already implemented Within next 2 years 3-5 years No plans



IT investment priorities in 2007 – Business Drivers (Base: Those respondents answering – UNWEIGHTED)

69%

63%

60%

56%

48%

24%

25%

27%

30%

29%

33%

40%

65%

46%

4%

7%

11%

11%

12%

11%

29%

Improve customer serviceand satisfaction

Increase revenue

Enhance airport capacity

Reduce costs

Improve employee efficiency

Improve decision makingcapability & tools

Gain competitive advantage

High Priority Medium Priority Low Priority



Implementing IT projects – passenger processing & service(Base: Those respondents answering – UNWEIGHTED)

52%

39%

28%

27%

15%

14%

5%

4%

3%

16%

28%

23%

38%

32%

23%

28%

20%

13%

4%

9%

19%

16%

16%

15%

22%

15%

21%

29%

23%

31%

19%

37%

48%

45%

61%

63%

Dedicated self service check in kiosks

Passenger notification services

Remote (off airport) passenger check in

CUSS check in kiosks

Web portal to sell services directly to passengers

Registered traveller programmes

Common Use Passenger Processing Systems solution

M-commerce for purchases

Automated (self service) passenger boarding gate systems




Implementing IT projects – management & IT infrastructure (Base: Those respondents answering – UNWEIGHTED)

51%

40%

27%

12%

10%

20%

37%

36%

34%

13%

16%

12%

19%

18%

14%

12%

11%

19%

36%

63%

Managed network service - airportwide

Voice over IP

Video over IP

Implementing a service orientatedarchitecture

Extend CAN services beyondairport space to nearby

businesses




Implementing IT projects – airport operations (Base: Those respondents answering – UNWEIGHTED)

46%

29%

25%

24%

5%

20%

16%

13%

26%

27%

11%

16%

17%

16%

23%

24%

39%

44%

34%

45%

Geographic Information Systems(GIS)

Automated gate docking systems

Common Ramp InformationDisplay Systems (RIDS)

Ground & vehicle trackingsystems

Collaborative Decision Making(CDM) tools




Use of Radio Frequency Identification tags (RFID) – Baggage (Base: Those respondents answering – UNWEIGHTED)

7%

3%

14%

19%

7%

42%

23%

14%

7%

9%

36%

8%

9%

1%

Already offered

By end of the year

In 1 to 2 years

In 3 to 4 years

In 4 to 5 years

More than 5 years

No plans

2007 2006

AVERAGE:

2007 : 3.65 years

2006 : 3.03 years



Use of biometric identification – Employee access

control (Base: Those respondents answering – UNWEIGHTED)

33%

9%

12%

12%

5%

26%

16%

25%

10%

7%

4%

25%

15%

7%

28%

15%

3%

23%

3%

12%

0%

Already offered

By end of the year

In 1 to 2 years

In 3 to 4 years

In 4 to 5 years

More than 5 years

No plans/don't know

2007 2006 2005

AVERAGE:

2007 : 2.79 years

2006 : 2.33 years

2005 : 2.13 years




For further information:

www.airlinebusiness.com

www.aci.aerowww.sita.aero