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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Aftermarket2012 airbus wolfgangkortas

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"Value Based Maintenance Outsourcing - What is it Worth Beyond its Price?" Dr. Wolfgang Kortas, Head of service integration, Airbus Customer Service presentation at Aftermarket Business Platform 2012. More information www.aftermarketeurope.com

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Page 1: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 2: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Food for thought: What is it worth?

Page 3: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 4: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 5: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 6: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 7: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 8: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 9: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Page 10: Aftermarket2012 airbus wolfgangkortas

© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

25 October 2012

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

25 October 2012

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Enhanced passenger satisfactionCabin maintenance fully customised to the airline’s standardsRespect of flight schedule

Focus on passenger operationsHandover of up to the entire technical fleet operationAvoided operational disruptions

Takeover of operational and financial risksGuaranteed on time performanceOperational over costs covered under fixed prices Sharing of business risks through flight hour / event pricesNo escalation

25 October 2012

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

Full airline control on technical operationsSeamless integration of TSP reporting into airline’s Safety and Quality Management Systems, management to airline’s KPIsTSP contract

Lean management of technical operationsManagement focussed on oversightElimination / reduction of support activities (purchasing, warranty, accounts payables, other administration)

25 October 2012

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.

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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.