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"Value Based Maintenance Outsourcing - What is it Worth Beyond its Price?" Dr. Wolfgang Kortas, Head of service integration, Airbus Customer Service presentation at Aftermarket Business Platform 2012. More information www.aftermarketeurope.com
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© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Food for thought: What is it worth?
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
25 October 2012
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
25 October 2012
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Enhanced passenger satisfactionCabin maintenance fully customised to the airline’s standardsRespect of flight schedule
Focus on passenger operationsHandover of up to the entire technical fleet operationAvoided operational disruptions
Takeover of operational and financial risksGuaranteed on time performanceOperational over costs covered under fixed prices Sharing of business risks through flight hour / event pricesNo escalation
25 October 2012
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
Full airline control on technical operationsSeamless integration of TSP reporting into airline’s Safety and Quality Management Systems, management to airline’s KPIsTSP contract
Lean management of technical operationsManagement focussed on oversightElimination / reduction of support activities (purchasing, warranty, accounts payables, other administration)
25 October 2012
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.
© AIRBUS S.A.S. All rights reserved. Confidential and proprietary document.