A team and their contracts with partners in the stream

Coach/trainer for effective product developmentMatthias Bohlen

Web: http://www.mbohlen.deEmail: [email protected]: @mbohlendePhone: +49 170 772 8545

Lean & Kanban 2011 BeneluxIMPROVING EFFECTIVENESS IN TECHNOLOGY ORGANIZATIONS

A team and their contracts with partners in the stream

Dienstag, 4. Oktober 11

mailto:[email protected]

mailto:[email protected]


Matthias Bohlen : Coach for effective product development

Valuable product for the customer

Highly motivated teams

Low employee turnover

Stress relief for executives in development

Create meaning out of your efforts

Fun & Flow @ work

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"Matthias is a team and management whisperer. The team here is one of the most enjoyable working environments I ever had."



Who am I?

3Dienstag, 4. Oktober 11


Matthias Bohlen



Coach and trainer for effective product

development



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I founded an open source project there in 2002...



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now, I livein this system



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my home planet inside the system...


That one...




Not far from here, actually!

10Meckenheim, Germany



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German


Co-Founder ofLimited WIP Society

Cologne




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Team and management whisperer...



Amazed reviewerof these fantastic

books...14

1993 2009



Author of articles and books...



Violin player...

16Photo by Steve Snodgrass


http://www.flickr.com/photos/stevensnodgrass/3874128759/

http://www.flickr.com/photos/stevensnodgrass/3874128759/


Enjoying good hotels ...

17Photo by CannesWayOfLife


http://www.flickr.com/photos/canneswayoflife/6108121745/

http://www.flickr.com/photos/canneswayoflife/6108121745/


Why am I telling youall this stuff?



Biz

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Interacting teams

DevOps

How do we want to work?



Two possibilities

Work like a free market

Work based on trust

20Photo by Bran SoremDienstag, 4. Oktober 11

http://www.flickr.com/photos/bransorem/3277905392/

http://www.flickr.com/photos/bransorem/3277905392/


Trust

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Trustor settings

Trustor Trustee

I trust you Thank you!

OFF

ON

Disbelief

Uncertainty

OFFControl

Unknown butdesired future

Trustee settings

OFFDisbelief

Uncertainty

Control ON

OFF



Trust in action

22http://www.youtube.com/watch?v=B6UMD3L2fco

Traffic in south Vietnam



Trust reduces social complexity

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Without trust, you need to evaluate all possible futures and select one

With trust, you can select immediately with little evaluation

Trust allows for actions that would otherwise be considered too complex



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Contract Law



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§1 Agreement§2 Behaviour of party A§3 Behaviour of party B§4 Performance§5 Benefits§6 Failure§7 Miscellaneous

Contract

Behaviour is the

keyword here!



How does trust emerge?

Trustor can develop trust betterif he understands trustee's behaviour

Trustee can explain behaviour using scenarios ("what if")



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Example: connected teams



Let's focus on one of them ("we")

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Upstream interface

Downstream interface

Which behaviour do we offer here?

Which behaviour can we expect there?



Explaining scenarios

Using the language of BDD can help:

GIVEN <certain situation>

WHEN <interesting event>

THEN <predicted behaviour>



More philosophically...

GIVEN <result of the past>

WHEN <event in the present>

THEN <action that leads into future>



Dev team examples

GIVEN team has non-empty input queue

WHEN team member pulls item into progress

THEN item.cycleTime starts

GIVEN a work item in progress

WHEN team pulls item to done state

THEN item.cycleTime stops31



Refill feature queue (w/ overflow)

GIVEN dev team's input queue is full

AND queue length is limited to 10

WHEN business would like to add a fixed delivery date item

THEN dev team suggests to get rid of an intangible class item in queue

AND business removes intangible class item from queue

AND business adds fixed delivery date item to queue



Predict duration of new project

GIVEN sales works on a new prospect

AND prospect wants to know date

WHEN sales asks dev team: "how long?"

THEN dev team looks at desired features

AND dev team looks at historical cycle time data

AND dev team responds to sales: "regarding current WIP, those features may take <n> months"



Accept express work (critical)

GIVEN sales works on a new prospect

AND sales wants to push work

WHEN sales asks dev team: "work more"

THEN dev team looks at desired features, WIP and cycle time data

AND dev team responds to sales: "this new WIP will delay all projectsby 20%. Do you want that to happen?"



Scenarios supported by biz team

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Find new market for our company

Make prospects find our company

Develop trust with prospect

Turn prospect into customer

Define business goal

Write feature to accomplish goal

Accept feature and give feedback



Scenarios supported by dev team

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Forecast duration for new projectRefill feature queue

Deliver software and get feedback

Report about progressFix bug



Scenarios supported by ops team

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Create new test environment

Restore yesterday's backup

Get new workstation

Help with application deployment

Monitor application and alert dev team when necessary



Why all these scenarios?

Become conscious of your own skills

Make your behaviour understandable

Allow other people to trust you

Scenarios help to explainwhat

how

how much / how long / how €€€



How you can use scenarios

Show existing intention, skill, or behaviour:"look, we do it like this!"

Show what does/did not work:"gosh, look what happened!"

Show desired (future) behaviour:"this is what I'd like to happen!"

Show fear of failing behaviour:"this is what I fear will happen!"

39Photo by Doc SearlsDienstag, 4. Oktober 11

http://www.flickr.com/photos/docsearls/4619787445/

http://www.flickr.com/photos/docsearls/4619787445/


Caveat emptor!Where is your psychic energy when you produce or understand scenarios?

Different locus of attention will yield dramatically different scenarios!

40Photo by Juliana Coutinho


http://www.flickr.com/photos/ngmmemuda/3870988403/

http://www.flickr.com/photos/ngmmemuda/3870988403/

Point of attention thinking mode energy level

I in me downloading low

I in it seeing medium

I in you sensing high

I in now presencing very high


Where is your attention?


Point of attention Scenario writer's attitude

I in me"This is the way to react

in that situation."

I in it"This is the process to deal

with such situations."

I in you"Let's find out why/how we

co-create this situation."

I in now"Let's look which true purpose wants

to emerge through our system."


From where do you write?


Point of attention active sense

greatest impediment

I in me none none

I in it open mind judgement

I in you open heart cynism

I in now open will fear


Perception levels



Downloading

A says something

B absorbs or discards, says nothing

B confirms his existing beliefs

"...still, a man hears what he wants to hear and disregards the rest..."

(Simon & Garfunkel)



Debate

A says something

B absorbs and...

B watches for difference from own experience

A and B exchange information about those differences

A and B learn scientifically45

Photo by Marc John


http://www.flickr.com/photos/mjohn2101/3557142746/

http://www.flickr.com/photos/mjohn2101/3557142746/


Empathic dialogueB hears what A says

B puts himself into A's shoes

B tries to understand A from there

A and B forget about their plan

A and B use their hearts to learn

A and B are not the same any more

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Photo by Kathleen Conklin


http://www.flickr.com/photos/ktylerconk/2163760529/

http://www.flickr.com/photos/ktylerconk/2163760529/


Presencing

A and B talk about an emergent future

They forget about their selves

They open an inner space of silence

They connect to the who we could be

The emerging future begins to enter this space of silence

Time is warped: then becomes now

47Photo by mrhayataDienstag, 4. Oktober 11

http://www.flickr.com/photos/mrhayata/2002937136/

http://www.flickr.com/photos/mrhayata/2002937136/


I can help you with this!

Matthias Bohlen

Coach for effective product development

Email: [email protected]

Web: http://www.mbohlen.de/

Twitter: @mbohlende

Phone: +49 170 772 8545


Business

A team and their contracts with partners in the stream