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Say you want to mobilize service management functionality to field service engineers - how hard can that be? But: - what if SAP continuously changes its mind - what if the engineers already built their own solution - what if you have outdated SAP systems - ... A fairytale of a solution architect that tries to bring relief to field service engineers. What solution is being realized, how did he get so far and now what.
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An architects fairy tale on how to bring relief to Field Service Engineers sitMAN, September 14, 2013
Prelude
what is Twan doing here?
Field Service Engineer Cast
Solu?on Architect Cast
The Company Cast
Once upon a time ...
chapter 1
Engineers Working space Cleanroom with highly complex machines
Highly educated employees Pioneers in bringing innova8ve products to customers
Business provides IT solu?ons In stead of talking about requirements
Current IT landscape
• SAP ECC 6 • SAP CRM 4
• No mobility
Tradi8onal IT versus innova8ve business
Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC CRM (MyQ)
Mobile plaSorm
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
laptop
TW app
Anywhere
EPS
Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC CRM (MyQ)
Mobile platform
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
Bring the func?onality to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab
laptop
TW app
Anywhere
EPS
Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC MyQ
Mobile plaSorm
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
Bring the func?onality to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab 2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required
2
laptop
TW app
Anywhere
EPS
Currently only via FTP
Challenges to bring func?onality to FSE
fabtop
EPS ILS ILS
e-‐centre
Customer site
ILS SSEE
ECC MyQ
Mobile plaSorm
Coach AIR LDDB
FD AIR
Applica?on
Integra?on
/ synchron
iza?on
Co
mmun
ica?on
Clean room Vendor room
laptop
Bring the func?onality to the FSE
1
1. Bring func?onality to FSE cockpit, running inside the fab 2. For op?mal FSE support, a (near) real ?me connec?vity to
backend systems is required 3. To prevent database replica?ons, a synchroniza?on and
filtering mechanism needs to be in place
Currently only via FTP
2
Filter info to machine/FSE
3
laptop
TW app
Anywhere
EPS
The Challenge
• Common Of The Shelf • Back to standard SAP • Reuse exis?ng func?onality
• Flexible but stable architecture • Working on and offline
Guidelines, star8ng points
Sketching ... chapter 2
Layered solu?on architecture Separate applica8on, integra8on and presenta8on logic
Flexibility
Stability
Custom web applica?on server
ECC CRM
TW web applica?on
laptop
Web applica?on server
SAP Gateway
Custom web applica?on server with Tibco
ECC CRM
TW web applica?on
laptop
Web applica?on server
Tibco
Hybrid Web Container with SMP
ECC CRM
TW app
SAP Gateway
laptop
SAP Mobile PlaSorm
Disconnected na?ve app with SMP
ECC CRM
SAP Gateway
laptop
SAP Mobile PlaSorm
TW app TW app
Intermezzo
SMP
Syclo
???
Meanwhile … Design the user experience
Almost there? chapter 3
ECC CRM
laptop
SAP Mobile PlaSorm
Agentry Add on
Container
Time Wri?ng applica?on
Container
Time Wri?ng applica?on
Selected solu?on direc?on Meta Data Driven Approach
Time Wri?ng applica?on User Experience design
Current Agentry UI features Time for another intermezzo?
Not so happy L Preview on new release WPF
And now ... chapter 4
Puzzled … “The next major release” ??? Teaming with SAP, Mee8ng requirements, Co-‐development
Maintenance Manager Entry point for Field Service Engineers
Maintenance Manager Integra8on of SAP and non SAP func8onality
A look into the future Unclear … what will SMP3.0 with OpenUI bring?
SAP Mobile PlaSorm 3.0 Planned capabili8es
Epilogue
what was Twan doing here?
Key takeaways
• Involve end users • Involve SAP • Involve all stakeholders
• and … listen • and discuss business requests to really, really understand
Some insights Love to hear your thoughts and ideas
Welcome to sitNL – November 23rd
#sitNL November 23rd
Contact informa?on
• Ciber – Principal Technology Officer SAP – Scrum master / coach SAP projects (2009) – SAP NetWeaver solu?on architect (2007)
• SAP related – SAP project experience since 1995 – SAP Mentor – Blogger on scn.sap.com
• Web – www.twanvandenbroek.nl – nl.linkedin.com/in/tbroek – twiler.com/tbroek
Thank you!
Twan van den Broek
m: +31 6 29 735 952
t: +31 40 232 90 90
f: +31 40 232 90 91
www.twanvandenbroek.nl
@tbroekCiber Nederland BV
Meerkollaan 15Postbus 843
5600 AV Eindhoven
www.ciber.nl
