Presentation delivered at Social Connections VI in Prague, 6/17
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1.A Day in the Life ICS Community Management Oliver Heinz ICS
Community Manager 1
2. Hi, I am Oliver Been around IBM Family 2 Homes Hockey Dad
Gadget addict Photographer Tennis player 2 @oliheinz [email protected]
3. 6.30am Good Morning Community, are you awake yet? 3 4. The Group
Chat 4 5. 8.30am Catch up with the other Channels 5 6. Communities
are very different Not all Communities are the same Quiet / active
Technical / business oriented Virtual / live Channels and
activities need to adapt Online / Phone Regular Meetings / Ongoing
Interaction Complexity of Platform 6 7. 10 am Team Meeting 8.
Community Management is Two Way Marketing 8 9. 1.00pm
SocialBizUG.org Updates 9 10. SocialBizUG.Org Your Community
Platform 10 11. 3.30 pm Webcast Organization Monthly Community
Webcast: 2nd Wed of Month, 10am ET Community News Community
Spotlight Special Topic SocialBizUG Webcast: 4rd Wed of Month, 12pm
ET Focus on one Topic Identify Topics & Speakers Gather
Community News Promote Webcasts 11 12. 4pm Travel Planning 12 13.
Face to Face beats Virtual 13 14. Tip: Drag and Drop from your
Connections Side Bar 15. To sum it up.. 16. Thank you! Questions?
Comments? Feedback? @oliheinz / [email protected] 24
