Loyal Naturally

“7 keys to staying on

your customers' radar to tap into the EASY business that’s right under your nose”

How to Participate Today

• The one thing that you absolutely must get right before you’ll ever get your customers to take you seriously

• The subtle extras that can convert a luke warm buyer into a raving fan

• The quickest, simplest and most effective way to make a connection after they've bought or you've concluded your business

• 10 simple ways to stay engaged with your customers to keep their attention

• How to sustain and remain on their radar and win more sales

So that you can ….

• Identify the easy to implement opportunities for you in your business to start getting more repeat business

• Spot at least 2 things you can start to do tomorrow

Essential Ingredients to creating Naturally Loyal customers…• Love your customers• Outstanding experiences• Yes to more• Acknowledge and anticipate• Leverage the lifetime value• Team• You

Why

stay on your customers radar?

1. Build your database• gather contact details• what other info do you need• segment • store data• Make it easy

2. Build trustand credibility• Responding• Ask the right questions• Informing• Educating

Why?Avoid the buyer’s remorseCreate a great first impressionAdds valueBuild rapportGet your customers to take you seriously

3. Leaving a positive lasting impression

• Give people something to remark on• Personal touches• Mementos• Fond farewells

Why?

It’s the last thing they remember! Outstanding

□ Very Good□ Good□ Average□ Poor

Examples to leaving a lasting impression• Do the unexpected• Tune into their circumstances• Personal recommendations• Give team authority• Personalised mementos• Sincere thanks

4. Show your appreciation

• Say thank you• Ask for feedback• Reward Loyalty

5.Engagewith your customers• Have a conversation• Get their attention• Keep it going

10 ways to engage1. Use a variety of media2. Do something different3. Make it conversational

4. Celebrations5. Personality6. Shared interests7. Local guide8. Doing your bit9. From the kitchen, studio

or the drawing board…10.Your news

6.Call to action

• Getting it read• Getting a response

How? • Your objective• Sender• Compelling• Eye catching• Timing• Incentives• What do I do next?

7. SystemsSaves

You

Stress

Time

Energy

Money

How? • Leverage your list• Safeguard• Automate• Strategy• Plan ahead

Out of sight

is out of mind

7 Keys1. Build your list2. Build trust and credibility3. Lasting impression4. Show your appreciation5. Engage6. Call to action7. Have a system