21112012 collaborative ict management

Informationalise™ your ICT 1

Collaborative ICT Management

Whole of Enterprise Approach

20 December 2012 – Iain Wicking


Informationalise™ your ICT (Methodology)

Visualise your ICT landscape

Strategise your ICT future

Optimise your ICT plans

Realise your ICT implementation goals

• Know exactly what you have and

all interdependencies!

• Determine your strategy! Take

advantage of the most effective

and emerging technologies!

• Ensure business value drives your

ICT implementation plan!

• Deliver business value with ICT

programs and projects!


The Need for Enterprise wide ICT Visibility

ICT Visibility is critical to ICT decision making

effectiveness:

• Being able to “visualise” the “problem” is crucial to

identifying a feasible solution set and therefore the optimum

solution, the Vision

• “If you don’t know where you’re going, any road will take you

there”

• Defines the starting point for any ICT Transformation

initiative vi a ‘fact base’

• “Map our journey for start to finish with defined checkpoints along

the way”

• Humans are predominately “visual” beings, therefore

visibility is fundamental to our communication effectiveness

• “Seeing is believing”

• “Promotes buy-in to the vision”

Unfortunately, most

ICT decisions are

made with incomplete

information, then we

wonder why things

go awry !!!

Multiple Meanings - No common descriptions ,

etc

Fragmented ICT Approach –

Different Methods, etc

Siloed ICT Ops and

Planning by BU

ICT

Policy

X

X

X


Windchill Supported ICT Program Management Office

• Establish new approach manage ICT

relationships - Program Management

Office (PMO) to:

• Develop a whole of organisation

view of ICT to:

• Prevent outsourcing failures in

service delivery;

• Enhance project execution

enterprise wide;

• realise expected value via SLA's and

KPI's;

• Suppliers also need to be managed

throughout the total lifecycle of the

commercial relationship, not just

when striking or ending a deal.

Contract Management

Vendor Management

Contract NegotiationsCompliance

Cost Reduction


ICT Project Management Office

The Windchill supported PMO is 'centre led' managing/facilitating

contracts across three areas:

• Strategic Relationship – Aims to understand all parties’ businesses

and challenges, and through this, agree on common objectives with

shared KPI's;

• Service Delivery – governs and monitors project delivery with any

issues escalated appropriately – the one best way, and;

• Commercial Management – verifies that obligations are being met

by both parties and manages contractual consequences, whether

they are rewards based on KPIs being met, or penalties for non-

delivery.


Linking ICT Strategy, Planning and Execution

ICT

Operation

ICT Delivery

ICT

Planning

ICT

StrategyBusiness

Strategy

ICT Planning

ICT Execution (Windchill)

ICT Strategy (planningIT)

Linking ICT Strategy and

Planning to Execution


1 – Understand

and explore

5- Manage and

deliver

2 – Review and

refine opinions

3 – Decide to

invest

4 – Procure a

solution

6 – Review and

learn

This underpins and delivers an effective and efficient decision making

cycle for ICT.

Our Approach – Informationalise™ Your ICT

Learning's

pla

nnin

gIT

Win

dchill


Orchestration of Information

Report

Create (Program,

Project mapped

against cost, GL

and Project

codes

Upload Project

View

Adjust

Plan

Complete Project

Update ICT

fact base

ICT planning

lifecycle

Portfolio, Program and

Project Services

ICT Planning Metadata’ Program and Project Metadata’

Run ProjectPolicy to Execution

WindchillplanningIT

Back Office Systems

Updated

Support Systems and

Repositories

Time sheeting

Material Inputs

(software,

hardware, etc)

Budgets/

GL Codes

Project Codes


A ‘Centre Led’ Approach

Cross Organisation

ICT strategy and

policy

Center led ICT

Approach

All ICT Management

Processes are high quality

and uniform across an

organisation

Information is

continually captured

and reused

ICT Strategy

& Policy

ICT operations and

planning

ICT Information Capture – the one Best

Way

Consistent meaning - ICT Templates, content,

forms, business docs, etc

Po

licy A

dh

ere

nce

Effe

ctive

In

form

atio

n M

an

ag

em

en

t

Line of Sight Global ICT Policy

ICT Responsible Staff in

each Business Unit Single system of record keeping for ICT (‘face base’)


Assign the right functionality to each role involved in the ICT process

Dem

an

ds

Bu

dg

ets

IT Planning Inventory (‘fact base’)

Enterprise Strategy & Master Planning

Business

Demand

Management

Application

Architecture

Management

Program

Portfolio

Management

Enterprise Architecture Management

Value Management (Governance)

ICT Collaboration on a Global Basis


planningIT ‘Cockpit’

IT FINANCE MANAGEMENT

Project Management

Application Lifecycle

Management

Change and Configuration Management

IT Asset Management

IT Service Management

Operational Financial

Management

IT Delivery and

Operations

Risk Mitigation Management

Pla

nn

ing

pro

jects

an

d a

rch

ite

ctu

reP

olicy

Sta

nd

ard

s

Pro

ject s

tatu

s r

ep

ort

sD

ep

loye

d a

rch

ite

ctu

reM

etr

ics

Business

Development

& Business

Operations

Bu

sin

ess S

trate

gy

De

ma

nd

sS

erv

ice

Re

qu

ests

Ro

ad

ma

p U

pd

ate

sS

tatu

s/M

an

ag

em

en

t Re

po

rtsS

erv

ice

Offe

ring

/Re

c.

BUSINESS RELATIONSHIP

MANAGMENT

IT PLANNING ENTERPRISE ARCHITECTURE

MANAGMENT

Capability Management Target Architecture Design

Scenario Management

Project and Release

Design

Project Portfolio

Governance

Demand Management

Business IT

Synchronisation

Business Strategy

Validation

Business IT Planning

IT RISK MANAGEMENT

Application Portfolio

Governance

Application Portfolio

Analysis

Technology Portfolio

Governance

Information Portfolio

Governance

Cost Driver AnalysisOPEX Optimisation

Investment Optimisation

Project Risk Management Application Risk Management Data Risk Management


Application

Component Lifecycle

Applications

Platform

Application

centric

Information Flows

Program Portfolio

Analysis

Investment Cost

over the years

Prioritisation

Project Schedule

Browse Model

Business Processes

Business Objects

Sub-Capabilities

Application

View

Portfolio View

(Projects, Investments,

etc)

Business Objects,

Processes, Model, etc

The planningIT system already contains a world’s best practice ICT

metadata model.....

Comprehensive View of ICT (Examples)


Project

Portfolio

Analysis of

Workstream

Identify Highest Growth Projects with Shortest ROI projects Instantly. Swift

evaluation on Work Stream Projects (eg. Shortest ROI project vs Cost) and Instant

view of existing system landscape

Existing

System

Landsacpe

Architecture

Diagram

Project

Schedules

Handover to Windchill Foundation to create

Program and Projects – these are completed

and the changes are updated in planningIT

Program/Project Release to Windchill