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Kanban's not-so-hidden agendas
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Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Mike Burrows@asplake
positiveincline.com
Kanban’s not-so-hidden agendas @asplake #LKNA14
What do you want from Kanban?
Kanban’s not-so-hidden agendas @asplake #LKNA14
What did they want from Kanban?
Kanban’s not-so-hidden agendas @asplake #LKNA14
Exercise: Kanban’s Value System
(the super-quick version)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• : Agree to pursue evolutionary change
• : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• : Start with what you do now
• agreement : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Foundational Principles• understanding : Start with what you do now
• agreement : Agree to pursue evolutionary change
• respect : Initially, respect existing roles,
responsibilities and job titles
• : Encourage acts of leadership at
all levels in your organization –
from individual contributors to
senior management
leadership
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)
NB: 1 valueappears 3 times!
customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• : Limit work-in-progress (WIP)
• , : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• : Limit work-in-progress (WIP)
• , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• : Limit work-in-progress (WIP)
• customer focus , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|leadership
transparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Core Practices• transparency : Visualize
• balance : Limit work-in-progress
(WIP)
• customer focus , flow : Manage flow
• transparency : Make policies explicit
• transparency : Implement feedback loops
• collaboration : Improve collaboratively,
evolve
experimentally (…)customer focus|agreement|collaboration|flow|
leadershiptransparency|understanding|respect|balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Of the 9, which 3 most strongly
• resonate with you personally?
• speak into your work situation?
Customer focus – Agreement – Collaboration Flow – Leadership
– TransparencyUnderstanding – Respect – Balance
What do you want from Kanban?
Kanban’s not-so-hidden agendas @asplake #LKNA14
Follow up
• With your colleagues, the long version: bit.ly/kanban-values-exercise
• Choose 3 values for your profile onmeldstrong.com
Customer focus – Agreement – Collaboration Flow – Leadership
– TransparencyUnderstanding – Respect – Balance
Kanban’s not-so-hidden agendas @asplake #LKNA14
Nine values, three agendas
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Transparency + Balance
• Opportunities for work(not too much, not too little)
• A range of good choices(not too many, not too few)
• Shared expectations• Feedback
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
http://en.wikipedia.org/wiki/File:Lennon-McCartney.JPGhttp://www.nobelweekdialogue.org/?attachment_id=364
Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration
Kanban’s not-so-hidden agendas @asplake #LKNA14
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Kanban’s not-so-hidden agendas @asplake #LKNA14
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
Kanban’s not-so-hidden agendas @asplake #LKNA14
A way to view what you do now:
• Creative work is service-oriented• Service delivery involves workflow• Workflow involves a series of
knowledge discovery activities
The Kanban lens
Kanban’s not-so-hidden agendas @asplake #LKNA14
Services, workflow,knowledge discovery
Kanban’s not-so-hidden agendas @asplake #LKNA14
Q: How soon will we know that we have met a customer need?
Kanban’s not-so-hidden agendas @asplake #LKNA14
Q: And how will we know?
Kanban’s not-so-hidden agendas @asplake #LKNA14
Wit
hin
Across
Collaboration + Leadership: T-shaped
Kanban’s not-so-hidden agendas @asplake #LKNA14
Collaboration + Leadership: Triad
Kanban’s not-so-hidden agendas @asplake #LKNA14
Wit
hin
Across
Wit
hi
n
Across Wit
hi
n
Across
Wit
hi
n
Across Wit
hin
Across
Wit
hin
Across
Leadership at every level
Kanban’s not-so-hidden agendas @asplake #LKNA14
Leadership at every level
Kanban’s not-so-hidden agendas @asplake #LKNA14
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Service Orientation• Customer
focus• Flow• Leadership
Kanban’s not-so-hidden agendas @asplake #LKNA14
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban is the humane,“start with what you do now”
approach to change
Kanban’s not-so-hidden agendas @asplake #LKNA14
• bravado• complacency• tampering
Three patterns of unsafe change
Kanban’s not-so-hidden agendas @asplake #LKNA14
• bravado – too fast• complacency – too slow• tampering - too random
Three patterns of unsafe change
Kanban’s not-so-hidden agendas @asplake #LKNA14
The J-curve effect
Kanban’s not-so-hidden agendas @asplake #LKNA14
Fitness
Capability fo
r Change
Time
Small J’s, iterated
Kanban’s not-so-hidden agendas @asplake #LKNA14
Start with what you do now, understanding:
• The purpose of the system
• How it serves and frustrates the customer
• How it works and fails to work for those inside the system
• How to change it safely
Kanban’s not-so-hidden agendas @asplake #LKNA14
Self organization+ better decision making
• Keeping the need for change never far from the surface(understanding + transparency)
• Maintaining the corporate commitment and personal discipline to pursue change safely and purposefully(agreement + respect)
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban from the InsideDownload the 3-chapter preview: www.djaa.com/kanbaninside@KanbanInside
Kanban’s not-so-hidden agendas @asplake #LKNA14
Kanban’s not-so-hidden agendas
Service Orientation• Customer
focus• Flow• Leadership
Sustainabil
ity
• Transparency
• Balance
• Collaboration
Survivability
• Understanding
• Agreement• Respect