Learn the skills required to do top notch customer service and be known for providing amazing customer experiences.

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20 kinds of people who do the best Customer Service

Issues you never understood fully are already issues you

will never fix.

•  Clarify when absolutely necessary, but have a keen

ear for their problems.

•  Remember that an early ‘Can I have some more

information?’ is much better than a late ‘I’m sorry but

we need you to explain the issue again.’

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The Listener

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Develop good communication skills.

•  Speak crisp and also speak to the point.

•  Being polite and being a good speaker is half the

customer service battle won.

The Speaker

Never let any customer get to you.

•  Learn the art of patience.

•  A little bit of frustration from your end could seriously

damage good customer relationships.

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The Saint

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As a customer service representative, be completely

informed about the product.

•  Swift responses, yet efficient ones are the need of

the hour

•  Gather complete product knowledge

The Geek

Positive attitude matters while doing customer

service.

•  If you think it cannot be done, the customer is

automatically going to give up on you and move

to your competitor.

•  Try saying ‘We shall definitely consider adding

this feature’ rather than ‘We cannot get that

feature added for you.’

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The Optimist

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Be honest and be a man of your word.

•  Never lie about doing something you can’t.

•  If it is getting delayed, communicate the same to

your customer and give a timeline.

•  Keeping customers in the dark is a terrible

practice that ruins customer loyalty.

The Businessman

It does not look good blanking out when a customer

surprises you.

•  Understand the customers’ problem and think of

creative and genuine ways to offer immediate

help.

•  If you cannot think of one right away, request for

some time.

•  Make sure you get back to your customer in that

time.

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The Thinker

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You need to build some sense of responsibility

when at fault.

•  These are two words that heal any wound – 

‘I’m sorry.’.

•  Take ownership of the fault and apologize.

•  Most importantly do the needful to rectify the

fault.

The Champion

It is imperative that you understand your company’s

capabilities.

•  Be a good time manager.

•  Understand time management and give

appropriate deadlines.

•  Make sure your team sticks to them.

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The Manager

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Planners never succumb under pressure.

•  Have a strategic plan to answer any kind of

queries.

•  Even if he is intimidating, let the customer finish

talking

•  Follow it up by clearly stating that you will get back

to him on it. .

The Planner

The easiest way to understand your customer’s problem

is to really put yourself in the shoes of the customer.

•  Think of a real life situation where you would have

had a similar problem.

•  Ask yourself what would be the best response you

would like.

•  Take it a notch higher when you do it for your

customer and we have a winner.

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The Realist

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If you know your customers have asked you for

something specific, be proactive enough to do what he

asked

•  Go that extra mile to do something to please him.

•  A little extra effort goes a long way in pleasing

customers.

•  Add a personal touch to it. The impact is priceless.

The Proactive Climber

Would you speak to a support agent who laughs at

your plight?

•  Learn to empathize with your customer.

•  Remember that there is a sea of difference

between sympathy and empathy.

•  Understand his issue and Immediately take all

available efforts to help him out.

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The Empathizer

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A good learner makes only one mistake.

•  When there are mistakes, learn from them.

Analyze the reasons why it happened and leave

no stone unturned to ensure such mistakes never

happen again.

•  If mistakes repeat, customers don’t.

The Learner

Not all the time can you give everything a customer asks.

•  It is a highly important skill-set to be able to persuade

your customer into getting the time needed to give

something.

•  It is even more important to convince the customer that

you have done your best and that this will definitely help

him out.

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The Persuader

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It is indeed necessary to be genuine. But it is not wrong to

occasionally adapt to how the customer feels and act in a

way that he appreciates.

•  If he sounds like an emotional wreck and you continue

to stay cheerful, it is only going to worsen things.

•  Assess the situation carefully and act accordingly.

The Method Actor

•  Nothing can be done without the basic computer skills.

You need to be quick to respond and for that you need

to know where to find the answers.

•  Without the basic technical skill set on your computer,

you can never do good customer service.

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The Techie

The Diplomat

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Never get too personal with the customer.

•  Even if he talks about his personal issues, never go

about giving personal instances from your life.

•  Stay focused on the crux of the problem and make

sure that you are generating the suitable efforts for its

resolution.

Customer service is not about being serious all the time.

•  Engage the customer in good conversations, crack a

few jokes and keep the interaction light and jovial.

•  That way, even if you have bad news like a delayed

delivery, he will take it in his stride and not fret about

it.

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The Funny Guy

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The final and most vital goal of any customer service

interaction is to close the deal.

•  Never stretch it out for weeks on end and irritate

the customer.

•  Close the issue or make sure you assign the right

person to do it.

The Doer