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SAP Event Management use cases - Webinar 2 / 4
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copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Business MaturityQ DATA GROUP
SAP Event ManagementUse Cases
April 12, 2023
Exception Management
Status Management
Process Monitoring
Process Visibility
Process Analytics / KPIs
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Q Data SAP EM Webinar Series
4 Tuesdays at 1pm CST• 1 – EM Overview (Available for download on our website)• 2 – EM Use Cases (4/26)• 3 – Mobile Track and Trace using the OER (5/3)• 4 – Exception Management in the Supply Chain (5/10)
Other Webinar series on Thursdays at 11am CST• May - Reduce maintenance, shipping costs and labor costs and gain
Business Maturity• June - Middleware Technologies• July - SAP PI System upgrades and Performance Monitoring• August – SAP Event Management• September - Reduce Inventory and MTTR by finding the right part,
first time, every time using an Integrated Product Catalog• October - SAP Meets the iPhone and iPad
http://www.qdatausa.com
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Agenda SAP Event Management
• A quick overview• What comes pre-delivered
Procurement Scenario Order to Cash Scenario Production Order Scenario Wrap-Up
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Overview
• A SAP standard product available since 2004 used for: Status Management - track business process status at an instance level Exception Management - measure compliance with process plans –
Uncover & report exceptions (Workflow / Alert framework) Visibility - give visibility of your processes to all involved (Web, BI)
• Analytical and Operational level reporting
• Found where? SAP EM as part of SCM (standalone option) SAP EM as add-on (using EM functionality with an existing app):
• SAP AII 2007 (Auto-ID Infrastructure)• SAP SNC 2007 (Supplier
Network Collaboration)• SAP TM 6.0 (Transportation
Management)• SAP ERP 6.0
SAP EM as the core component (OER)
• SAP AII 2007 (Auto-ID Infrastructure)
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Business drivers for SAP EM
Risk mitigation• Increased regulations
Track and Trace with authentication• Real-time exception notification – Proactive notification &
resolution Visibility
• Increase customer satisfaction• Reduce costs
Minimize uncertainties• Reduce time to action• Transparency across dispersed supply chain
Process improvement• Analytics / KPI• Partner performance
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Interfacing with SAP EM
Interfacing options• XML – EPCIS Message
OER / Track and Trace option Product Tracking and
Authentication visibility process
• Web Services Query and Manage process
• RFC / BAPI call• Idoc• RFID
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
What comes pre-delivered?
Visibility Processes• Configuration / Development
SAP AS, SAP EM, SAP NetWeaver BI extraction SAP Web UI (classic and standard)
• Content SAP NetWeaver BI &
SAP NetWeaver PI
• Documentation Scenario Description Configuration guide
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP EM and TM
TM Challenges• How can I increase transparency and reduce risk?• How can I reduce my supply chain operational costs?• Can I respond quickly to unexpected supply chain events and ensure
customer SLA is maintained?• Are we compliant with regulations and compliance policies?
Order Management• Receive and create transportation
requirements Freight Planning & Tendering
• Load, mode, schedule, route• Select carrier
Freight execution / monitoring• Documents, transport• Track & Manage
Freight Settlement• Charges, Pay, Invoice
Integrated SAP EM Freight execution tracking
• Freight units, orders, bookings• Events: Loading POD• Pre-defined shipper, carrier, consignee views
Event Notification• WebUI, Mobile, RFID• Rules-based follow on activities• Alert triggering – Email, SMS, Fax, B2B• Overdue event monitoring• Analytics SAP BW
Integrated Exception status in SAP TM cockpit
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP TM – Ocean Carrier Booking
Book capacity on a ship for sea transportation• use SAP EM to track the individual
process steps• Available exclusively for Transportation
Management in Extended Warehouse Management (EWM).
Tracks the following events• Container loaded on vessel, Departure of
vessel, Arrival of vessel, Container unloaded from vessel
• Release booking order or shipping instruction, changes to booking order or shipping instruction
Visibility• View booking requests and shipments by
status• Track transportation events
Container level Communication with external
partner• Track receipts, confirmations, rejects
from partners• Track unexpected events
Change to booking order Change to shipping instructions
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP EM and SNC
SNC Challenges• How well are my suppliers
performing? Delivery PO management All suppliers are not
equal…• Automation• Low performance
• Are we collaborating with our suppliers? Exception messaging
Integration with SAP EM• Exception management
Alert framework• Direct to supplier
• Performance management On time delivery
• Visibility Processes Responsive Replenishment PO Process
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP Object Event Repository Overview of capabilities
Business context enriched serialized item lifecycle event
management & intra-and cross-enterprise data discovery
An Enterprise level event/business context repository
SAP OERSAP OER
AIIAII
AIIAII
AIIAII
AIIAIIAIIAII
AIIAII
EPCIS compliant (Capture & Query Interface)
Business context enriched sensor event data
Delivery data
Business transaction types
Business Steps
EPCIS Events
Production order
Kanban
….
Tracking of serialized item product/ shipment and part assembly hierarchies
Event data exchange with business network partners
Track expected and actual events and be alerted to overdue event schedules
Can support B2B Pedigree on demand queries
Track attributes and serialized item characteristics
Batch
Expiry dates
…
Supports EPCs, iUID and custom unique identifier related data discovery
Data discovery for
Business documents Ids
HU IDs Instance
product/ part identifiers
Qualified events
Attributes
SAP OER
Authenticate Ids
Valid hierarchies
EPCs
EPC-security attribute combinations
EPCIS is to enable disparate applications to leverage Electronic Product Code (EPC) data via EPC-related data sharing, both within and across enterprises. Ultimately, this sharing is aimed at enabling participants in the EPCglobal Network to gain a shared view of the disposition of EPC-bearing objects within a relevant business context.
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP´s standard proposition
SAP OER
SAP PI
Line Controllers
Mobile for error handling(Online UI)
Data Center
SAP AIILocal Sites
Forklifts and other Warehouse Equipments
Mobile for Shipping / Receiving etc.
SAP AII
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP Object Event Repository (SAP OER)
SAP OER is designed to become a global database for Product Ids.Any Factories, or Distribution Centres (own or from outsourcing partners , e.g. DHL) will be scanning and reporting Product IDs to SAP OER.
SAP OER
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP EM and GTS
Business Drivers• New regulations, increased complexity and
heightened scrutiny by government• Lack of visibility into international trade
activities Cost
• Duty exposure, 3rd party filing and expedition costs
Time • Cycle time, custom clearance, late
deliveries Risk
• Security filings, customs valuation, customs audits and permit requirements
• “Where is my shipment?”• “Why are my goods stuck in customs?”• “When will my goods be released?”• “What is the customs status of my shipment?”• “Which pending customs declarations need my
attention?”
Integration• Visibility
Customs operations• Exception management
Early warnings allow for mitigating international trade activities performing outside the plan
Benefits Cost
• Reduced duty exposure, reduced filing costs, elimination of buffer stock
Time • Faster custom clearance
Risk• Automated compliance,
demonstrable reasonable care
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP EM and GTS 10.0
2 New features• Integrated status display within the customs declaration
Visibility to customs events• End-to-End supply chain visibility for international shipments
Including export / import events
Documents tightly integrated with SAP EM• Customs documents, Customs Shipments, Presentation Documents,
Inbound Customs Delivery Documents, Pre-Declarations, Customs Declaration
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
SAP EM vs. BPM
• BPM is more aligned with ccBPM and SAP Business Workflow• SAP Business Workflow Automation of
business processes within 1 SAP systems• ccBPM Automation of business
processes spanning several SAP systems• BPM Automation of business processes
spanning several disparate systems• SAP EM monitors any business process
• Tight integration to extract events from SAP systems
• Tight integration with SAP NW BW for analytics
• Provides Web Services to add or query data
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Agenda SAP Event Management
• A quick overview• What comes pre-delivered
Procurement Scenario Order to Cash Scenario Production Order Scenario Wrap-Up
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Customer Implementation 1 : Procurement Process
• The Challenge• Track changes to Purchase Orders• Track PO acknowledgements, Goods
Receipts and Invoice Receipts with changes• React immediately to changes outside
tolerances• Track untimely or non-receipt of process
events• Have the visibility to non-compliance of the
process by supplier• Track supplier EDI success / failure• Understand how the procurement process
is performing• Have the ability to set KPIs for the
procurement process
We want to be able to track PO’s and any subsequent discrepancies caused by suppliers changing the PO requirements, and immediately react to these in order to keep our PO plan on track…
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
The Solution
Enhanced the standard Procurement Visibility Process
Expected events• PO created
PO transmitted PO mapped to 850 OK PO 850 received at vendor
• PO acknowledged PO created + 2days
• PO goods receipt (GR) Based on PO schedule
• PO invoice receipt (IR) PO GR date + 7days
Unexpected events• PO delivery date or quantity change
Based on tolerance• PO acknowledged, GR, or IR amount,
quantity, or date change Based on tolerance
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Visibility and Status Management
SAP EM Web UI
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Exception Management
Alert Framework Integration
Overdue Monitor Report
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Performance Monitoring KPIs
Process cycle count Deviations as a % of
total count• PO Acknowledgements
received with changes• PO GR not matching PO• PO IR not matching PO
Average cycle duration• Total cycle• PO create PO
Acknowledged• PO GR PO Invoice Receipt
% on time vs. early vs. late• PO acknowledged• PO goods receipt• PO invoice receipt• Invoice received
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Agenda SAP Event Management
• A quick overview• What comes pre-delivered
Procurement Scenario Order to Cash Scenario Production Order Scenario Wrap-Up
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Customer Implementation 2 : Order to Cash Process
• The Challenge• Keep sales selling and out of order
fulfillment• Improve back office execution
• Part of an end-to-end process• Needed factors for success:
• Require and manage minimal rep involvement in order management
• Provide relevant, timely information regarding the status of the client orders for the purpose of managing client expectations
Keep the sales reps out of the back office processing - They need to sell and not chase deliveries or POs… - They need a solution to give them the up to date status of the order whenever needed.
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
OTC Template
Template• Design template covering all
aspects of the OTC process Events Parameters Status profile IDs Alerts Reporting
• Increases the pace of design• Quickly ramp up to show POC• Leverage existing code
Application Object TypeAOT Relevance: /saptrx/zra*BO Extractor: /saptrx/xbo*Tracking ID Extractor: /saptrx/xti*Control Param Extractor: /saptrx/xcp*Info Param Extractor: /saptrx/xip*Expected Event Extractor: /saptrx/xet*Query ID Extractor: /saptrx/xqi*
Application Object TypeAOT Relevance: /saptrx/zra*BO Extractor: /saptrx/xbo*Tracking ID Extractor: /saptrx/xti*Control Param Extractor: /saptrx/xcp*Info Param Extractor: /saptrx/xip*Expected Event Extractor: /saptrx/xet*Query ID Extractor: /saptrx/xqi*
Sales Order Process
SAP EM Config
Sales Order
Delivery
Billing Doc
Status ProfileOrder Process
- Order Created- Cancelled
- Order Ready- Order Ready Late
SO_CREATE
SO_CANCEL
DEL_CREATEStatus ProfileDelivery Status
- Delivery Created- Cancelled- Shipped
DEL_PGI
Status ProfileBilling Status
- Invoice Created- Cancelled
INV_CREATE
DEL_CANCEL
Expected Events
Unexpected Events
SO_READY
Overdue Check
SO_DELBLK_ON
SO_DELBLK_OFF
INV_CANCEL
INV_BILLBLOCK_ON
INV_BILLBLOCK_OFF
SO_COMPLETE
SO_INCOMPLETE
SO_CRBLOCK_ON
SO_CRBLOCK_OFF
Delivery Block
Billing Block
Credit Block
PGI
Incomplete
Status ProfileCompletion Status
- Order Complete- Order Incomplete
Status ProfileBlocked Status
- No blocks- Delivery block
- CR block- Delivery & CR block
Status ProfileDelivery Status
- No Delivery- Delivery Created
- Delivery Created Late- Delivery Shipped
- Delivery Shipped Late
Status ProfileBilling Status
- No Invoice- Invoice Created
- Cancelled
Stage 1: Order Process
Stage 2: Delivery Process
Stage 3: Billing Process
/saptrx/sd_salesordsave_document
/saptrx/le_shippingSave_and_publish_document
/saptrx/sd_invoiceInvoice_document_add
Event Type - SO_INCOMPLETE
Application Object TypeAOT Relevance: /saptrx/zra*BO Extractor: /saptrx/xbo*Tracking ID Extractor: /saptrx/xti*Control Param Extractor: /saptrx/xcp*Info Param Extractor: /saptrx/xip*Expected Event Extractor: /saptrx/xet*Query ID Extractor: /saptrx/xqi*
Event Type - SO_CANCEL
Event Type – SO_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type - SO_DELBLK_OFF
Event Type – SO_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type – SO_BILLBLOCK_OFFEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type – SO_BILLBLOCK_ONEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type - SO_CRBLK_OFF
Event Type - DEL_CANCEL
Event Type – DEL_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type – DEL_PGIEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type - INV_CANCEL
Event Type – INV_CREATEEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event HandlerStatus ProfileExpected Event ProfileParameter MappingBW ProfileAuthorization ProfileExtension TableRule Set
Event MessageExecute rule actions - Update status - Update Exp. Events - Update par. changes
EH Condition
Rule Condition
Overdue MonitorCheck overdue events - Update status - Send alerts - Overdue Rule Set
Reporting- BI Extraction- BI reports
A
Event Type – SO_DELBLK_ONEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
Event Type – SO_CRBLK_ONEvent Relevance: /saptrx/xre*Event Extractor: /saptrx/xet*
A 1
2
4
5
1
3
2
SLA – Order to Ready – Time taken to get an order to a point where it can be fulfilled (2hrs)
SLA – Order Ready to Delivery create – Time taken to create the delivery once it is ready to be delivered (Material Available Date – VBEP-MBDAT)SLA – Delivery Create to Delivery PGI - Time taken from Delivery Create to Post Goods Issue (Warehouse processing time)
5SLA – Order to Cash – Time taken to get an order through to Billing
3 4+ = Warehouse Time
4SLA – Delivery PGI to Invoice Create – Time taken from Post Goods Issue to Invoice Create (9PM on the day of PGI)
4
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
The Solution
WIMO – Where Is My Order• Single, simplified company
interface to status orders throughout the order lifecycle
• Inform AE of each order status change
• Monitor service level achievement – Back office
Enablers• SAP Event Management• Business Information
Warehouse
Stages of an order through WIMO• Stage 1 – Created• Stage 2 – Internal Review• Stage 3 – Being Processed• Stage 4 – Shipment
Confirmed• Stage 5 – Invoiced• Stage 6 – POD• Stage 7 – Send to BW and
Archive
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
The architecture
ECCSCM
Sales Order
Delivery / TO
Invoice
SCEM
Event Handler
Update WIMO Status
Portal
WIMO Front-End
Real TimeSales RepInterface
BW
Process Analysis
Extract and Archive to BWWIMO Wizard Tool
PR
PO
855 – PO Ack
856 - GR
46C
Sales Order
Delivery / TO
Invoice
Production Order
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Solution Demo
Order Create – Check CR block, user status, incompleteness
Order Complete
Begin Fulfillment – Delivery created
Complete Fulfillment – Delivery shipped (PGI)
Ready for billing – Billing Block removed
Customer billed – Invoice created
Proof of Delivery received
Extract to SAP NetWeaver BW
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Custom SAP EM Report
RFC to SCM to retrieve event handlers in a time period Overall Status of the EH: Shipped, Red, Green, Rescheduled
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Analytics - SAP EM BI Report
• R/G/Y status adapted from SCM data (accounts for time delay)
• Right click drilldown to item detail, alternative dashboards
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Agenda SAP Event Management
• A quick overview• What comes pre-delivered
Procurement Scenario Order to Cash Scenario Production Order Scenario Wrap-Up
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Customer Implementation 3 (POC) : Production Order Process
• The challenge• Where Is My Plane…
• A plane was in one of several hangers • The building of a plane was managed through
production orders• 1 BOM = 1 Plane
A startup airplane manufacturer had no way to show executives where a specific plane was in the production order process
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
The solution
• Implemented the standard Production Order Malfunction visibility process• Took 1 day to enable and demonstrate the
capability
CO01 – Create Production Order
CO15 – Confirm Production Order
SAP EM Web UI - Delivered
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Visibility from within the SAP Production Order
• Transaction: CO03
SAP ECC – Imbedded Status
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Agenda SAP Event Management
• A quick overview• What comes pre-delivered
Procurement Scenario Order to Cash Scenario Production Order Scenario Wrap-Up
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Real SAP EM Project Teams
Procurement to Pay Scenario• Design: 1 x part time SAP EM Architect, 1 full time SAP Architect• Configure: 1 x part time SAP EM functional expert, 2 full time SAP
functional experts• Develop: 1 x part time SAP EM developer, 1 x ABAP developer • 1 x Project Manager
Order to Cash Scenario• Design and Configure: 1 x full time SAP EM Architect• Develop: 1 x full time SAP EM developer, 1 x ABAP developer • 1 x full time BI developer• 1 x full time UI developer
Production Order Visibility Process Scenario (POC)• Develop, Design and Configure: 1 x full time SAP EM Architect
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
In conclusion - What value is derived from EM?
Exception management + Status management + Performance monitoring + Visibility
Process ImprovementReal Value!!!
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Q Data Group - SAP EM Practice
Just starting out with SAP EM?• Self Assessment
Online questionnaire – Are you ready for SAP EM? (http://www.qdatausa.com/selfassessment/register.asp)
• 1 Day Readiness Assessment Helps companies make the correct decision as to whether SAP EM
matches the need. Also checks if your organization is ready for SAP EM.• 5 Day Assessment
An Overview presentation on what SAP EM and what it can do for you (½ day)
Detailed generic training covering the configuration of SAP EM (1 ½ days)
Standard EM Scenario Implementation (requires a working SAP EM system prior to on-site arrival) (1 day)
Conducting an analysis of your business processes (1 day) Executive presentation covering opportunities and a project plan to
realize those opportunities (1 day)
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
BUSINESS VALUE
COLLABORATION
PROCESS RULES
DATA INTEGRITY
Real-time transactions Data cleansing Inside the system System communications Partner and system
cooperation Data accuracy Data accountability Process accountability User confidence
Plan in the system Communications with
your partners Master data rules Define service levels –
Internal and external Business measurements Define exceptions Status definition Data grouping Standard processes
Real-time operational exception management
Integrated notifications through workflow, alerts
Adaptive collaboration with partners
Proactive process realignment
Partner performance Track and Trace Status management Visibility – Process, data,
performance Analytics
Reduced risk Improved service Reduced cost Reduced time to action Improved process
compliance Visibility to performance
goals, process, data Improved collaboration Improved cycle times Fewer exceptions Improved reliability
gained through trusted processes
HOUSEKEEPING
Manage by exception, adapt processes,
realize benefits, set new VALUE targets
MEASURE and ADAPT
Take control of your processes through
monitoring, collaboration and automation
SENSE and RESPOND
Get your data (Master and Transaction) clean with consistent processes adopted to maintain it.
Get your processes integrated and into the system. Refine your process points , set measurement goals
PLAN and EXECUTE
FUNCTIONALITYINTEGRATION
SAP EVENT MANAGEMENT
1 2 3 4
BUSINESS VALUE
Supply Chain Maturity
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
More Info
http://www.qdatausa.com/Webinar series on SAP EM – Tuesdays 4/19 – 5/10
“SAP Event Management – SAP’s best kept secret” available at Amazon.com or Genie Press at http://www.geniepress.com/qdata
copyright © 2011 Q Data USA, Inc. All rights reserved.Business MaturityQ DATA GROUP
Questions???
Kevin WilsonSAP EM Practice [email protected] 1495
www.qdatausa.com
John D. McMahonClient Services – SAP [email protected] 6685
A few of QData’s Clients