Kim England   Head of Internal Community & Collaboration

@miss_england_19

Diary of a community manager, then, now and in the future.

70+ countries

40,000+ employees

60 languages A bit about Pearson…

Taken from http://www.thefutureorganization.com/enterprise-20-community-manager/

In the beginning you need to…

Learn your platform

Engage the business

Build use cases

Set up your general support & help model

Build your advocate group

Manage the community

Network

Here and now…

Keep doing what you were doing plus…

Pruning and reviewing

Measurement

Upgrades and research

Re-launch & refresh

Community best practice

Additional communities

The Future…

Keep doing what you were doing plus…

New features and functionality

Remind and refresh

Advanced user training

Advocate Programme

Be clear about your objectives

Don’t be afraid to let people go

Pick wisely

Look after your advocates and they will look after you!

Gamification

Link it to your strategic objectives

Have missions to support your community goals

Use it to engage colleagues in the drier less engaging activities

Questions?