Western Management Practices Module 1

What Management Is

Class SuggestionsYou will be expected to share your experiences and ideas with the class as a whole. We will learn from each other.

The only «bad» question is an unasked question.

Don’t feel uncomfortable asking questions - it’s how to learn.

We certainly intend to ask you questions.

We will frequently ask you to read or work on a hypothetical business situation. These we call «cases». We will expect you to share your thoughts and ideas on the cases with the class.

We may want you to discuss openly in the class issues which you we have experienced at your enterprises and/or clients. If this represents a problem, please, let us know.

Agenda

Introductions

Syllabus

Definition of Management

Management Styles and Theories

Motivation

Managing Yourself

Management Activity

Conclusions

Introductions

Name

Background

Something interesting about yourself

What do you hope to learn from our classes?

Syllabus

Feb. 24th – guest speaker, Charlotte Siggins, a former city attorney from San Francisco. Has provided strategic planning for several NGOs.

March 3rd – guest speaker, Edwin Patout,

What Management Is

What are some examples of bad management?

What are some examples of good management?

What Management IsManagement is the process of getting activities

completed efficiently and effectively with and through other people.

Management functions:PlanningOrganizingStaffingDirectingCoordinatingReportingBudgeting

(Gulick & Urwick 1937. Papers on the Science of Administration)

What Management Is

Management roles:• Interpersonal roles - Figurehead, Leader, Liaison• Informational roles - Monitor, Disseminator,

Spokesperson• Decisional roles - Entrepreneur, Disturbance

handler, Resource allocator, Negotiator

(Mintzberg 1973. The Nature of Managerial Work)

Management Styles and Theories:Authoritative vs. Participative

Soft-Skilled Management Managing by Coaching and Development (MBCD) Management by Consensus (MBC) Management by Interaction (MBI) Management by Walking Around (MBWA)

Hard-Skilled Management Management by Competitive Edge (MBCE) Management by Exception (MBE) Management by Objectives (MBO)

Managing Change Management by Matrices (MBM)

Management Styles and Theories

Managing Resources Management by Information Systems

(MBIS)

Managing Leaders – “Real” Leading

Managing Expectations – Strategizing

Managing Complacency – Delegating

The Managerial Grid

Motivation

Maslow’s Hierarchy of Needs Actualization Status (Esteem) Love/Belonging Safety Physiological

Maslow’s Hierarchy of NeedsMaslow writes the following of self-actualizing

people:They embrace the facts and realities of the world (including themselves) rather than denying or avoiding them.They are spontaneous in their ideas and actions.They are creative.They are interested in solving problems; this often includes the problems of others. Solving these problems is often a key focus in their lives.

Maslow’s Hierarchy of Needs

They feel a closeness to other people, and generally appreciate life.They have a system of morality that is fully internalized and independent of external authority.They judge others without prejudice, in a way that can be termed objective.

In short, self-actualization is reaching your fullest potential.

Hertzberg’s Two Factor Theory

Motivation Factors Include (in order of importance):

Achievement

Recognition

Work itself

Responsibility

Advancement

Growth

Hertzberg’s Two Factor Theory

Hygiene Factors include (in order of importance):Company policy and administrationSupervisionRelationship with supervisorWork conditionsSalaryRelationship with peersRelationship with subordinatesPersonal lifeStatusSecurity

Hertzberg Conditions

The combination of hygiene and motivation factors can result in four conditions.

High Hygiene / High Motivation: The ideal situation where employees are highly motivated and have few complaints

High Hygiene / Low Motivation: Employees have few complaints but are not highly motivated. "The job is a paycheck" situation

Hertzberg Conditions

Low Hygiene / High Motivation: Employees are motivated but have a lot of complaints. A situation where the job is exciting and challenging but salaries and work conditions are inadequate.

Low Hygiene / Low Motivation: The worst situation. Unmotivated employees with lots of complaints.

3 Management Suggestions

Hertzberg suggested three ways that Management should rearrange work so that motivator factors can take effect:Job Enlargement - Giving employee a wider range of tasks.Job Enrichment - Giving the employee greater responsibility and scope to make decisions.Job Rotation - Rotating the work in which employees carry out.

Job enrichment remains the key to designing work that motivates employees.

Managing Yourself

Understanding yourself and others

Myers-Brigg Type Indicator – over 50 years of Research and nearly 5 million respondents http://www.keirsey.com/Ukrainian.html

E or I

S or N

T or F

J or P

4 Temperaments and MBTIKeirsey’s four "Temperaments": SP - Artisan; SJ - Guardian; NF - Idealist; and NT - Rational.

ISTJ Inspector ISFJ Protector INFJ Counselor INTJ MastermindISTP Crafter ISFP ComposerINFP HealerINTP Architect

• ESTP Promoter• ESFP Performer• ENFP Champion• ENTP Inventor• ESTJ Supervisor• ESFJ Provider• ENFJ Teacher • ENTJ Field Marshal

Management Activity

Build the strongest or tallest Tower

Conclusions

Personal Management

Motivation of Others

Ability to Lead

What type of manager are you?

Are you a leader?

Q&A

Questions?