"We've grown a good deal without sacrificing the great culture."

S C O T T O N T I V E R O Z | @ S C O T T O N T I V E R O Z

#ICMIchat

" I was happy to bring three separatedepartments under one cohesive group and get

them back to providing great service."

S T E V E D I G I O I A | @ S T E V E D I G I O I A

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" My clients' contact center has offered live, in-person writing training for 275 agents! CSAT &

agent job satisfaction improved."

L E S L I E O ' F L A H A V A N | @ L E S L I E O

#ICMIchat

" We conducted a lot of cross-training this year in preparation forfuture growth."

E R I C A M A N C U S O | @ E S M A N C U S O

#ICMIchat

" FCR community involvement has beenincredible. Blood drives, March of dimes,

Backpacks for kids, food banks...AMAZING!"

J E R E M Y W A T K I N | @ J T W A T K I N

#ICMIchat

" This year I've seen my clients appreciating andempowering agents more. Yay! "

D E B I M O N G A N | @ D E B I M O N G A N

#ICMIchat

" This year we implemented chat as a new support channel."

T R O Y W H I T E | @ M R W H I T E S A Y S T H I S

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" The newest version of our tool took an86% student-to-school match rate to 95%.This means more students are getting into

the right schools & degree programs."

E D U M A X I M I Z E R | @ E D U M A X I M I Z E R

#ICMIchat

" Customer service is exciting because it's theintersection of the practical & the aspirational."

L E S L I E O ' F L A H A V A N | @ L E S L I E O

#ICMIchat

" Customer service is a great blend of using creativity to solveproblems & connecting with others. Together they make a

difference."

J E R E M Y W A T K I N | @ J T W A T K I N

#ICMIchat

" I love connecting with people, solvingproblems, and helping them find even more

ways to benefit from our products."

E R I C A M A N C U S O | @ E S M A N C U S O

#ICMIchat

"Solving problems and being helpful is in my DNA, socustomer service is a natural fit!"

M O N I C A N O R T O N | @ M O N I C A L N O R T O N

#ICMIchat