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Achieve Results from your Process Improvement

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The impact of our process improvement efforts are.

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The impact of our process improvement efforts are.

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Process Perspectives Newsletter October 2013 -Achieve Results from your Process Improvement Projects

Welcome to this month's issue of the Process Perspectives Newsletter! Our goal is to provide you with specific insights so you can help your organization:

Be more successful with your process improvement projects Make progress on the road to Process Based Management (PBM)

In the main article, we discuss why it is so important to determine the impact of your process improvement efforts, and how you can do that. We support that discussion with the Process Improvement (PI) Quick Assessment question this month: "The impact of our process improvement efforts are:". The responses show that around half of the organizations determine the impact and report on the results, although not always consistently. The flip side is that the other half don't. If you don't determine the impact and report on those results (and market those results), you will have a tough time sustaining process improvement efforts, because you will not get buy-in to what you are trying to do. If you were to complete a Process Improvement Quick Assessment, how would your organization answer this question? In the last section, we release an enhanced report you receive based on your completion of the FREE PBM Quick Assessment. Let us know if there is a specific topic you would like to see covered. Keep up the good work on process; your customers see the difference. Pat Dowdle Jerry Stevens Process Strategy Group

Achieve Results from Your Process Improvement Efforts You've done everything you were supposed to do on your process improvement project (which we have discussed in the past 2 newsletters), but it is not clear if you achieved the results you expected. Your process team has identified the process changes to meet the projects objectives, and has worked with the process performers to implement these changes; however, there are two important steps that need to be completed:

1) The team needs to document the impact of the process changes that have been implemented 2) The team and the Process Owner need to implement and monitor the process measures the team identified during the process improvement session.

How do you document the impact of the process changes?

Compare the actual results to what you used to justify the project - To launch the

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project, assumptions were made to justify the benefits of the project. Compare the actual benefits to what you used in the assumptions. There are usually three aspects:

Time: did cycle times drop to the levels you targeted? Cost: did you meet the cost targets that you assumed would be achieved? Quantify the impact in terms that key decision makers will understand and can buy into. Quality: did you achieve your quality and customer satisfaction targets? Make sure that customer impacts are included, and the customer will agree with what you are saying.

Identify unexpected benefits you achieved, or problems you encountered- These could be internal and/or external.

Were there impacts on the customer you did not expect? These could be positive or negative. Document these so the process teams can learn from these impacts going forward. Identify the impact on the process team, as well as others touched by the process. Each process improvement project touches different people in the organization, and has the ability to create buy-in or resistance. Learn from each project to improve your process improvement approach so you are always creating additional buy-in.

As you document the impact of the process changes, you begin to monitor the ongoing performance of the process based on the process measures identified and put in place with the new process. Part of your "process management process" is to not only improve processes through process improvement projects, but to monitor the performance of the process on an ongoing basis. In future newsletters, we will show how companies monitor their process performance.

October Process Improvement Quick Assessment Results This month we discuss the results from the Process Improvement (PI) Quick Assessment. We tabulated the responses to the PI Quick Assessment question:

The responses indicate that half of the organizations determine the impact of their process improvement projects:

19% indicate that they determine the impact of the changes and report on them. It is so key that you communicate and report on the impact to gain buy in to the process improvement efforts throughout the organization. 31% indicate that most projects determine the impact, but do not always report the results. Determining the impact is the hard part; go the extra step and report those results throughout the organization, starting with those impacted. 40% are not consistent about determining and reporting the impact, and 10% do not determine the impact. Your process improvement efforts are in trouble because you have not shown those impacted the value of these projects. As soon as you run into resistance, your support and resources will vanish.

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Organizations that are successful at process improvement determine the impact of these projects. They report on these results so that all those impacted understand the value of process improvement. They market these results to others in the organization (which could include potential sponsors and future process areas to be improved) to gain buy in and support for process improvement. Without this support, "this too shall pass". Since these responses are from various organizations, they do not provide the level of insight that would come from many people in the same organization taking the PI Quick assessment. What would the PI Quick Assessment show for your organization? Even more insightful, what would the different roles in your organization think about your process improvement efforts? To find out, our Targeted PI Quick Assessment would be an ideal starting point!

NEW Enhanced Feedback Report for PBM

We have expanded what you can get for FREE from our PBM Quick Assessment! We now include the option to receive our all New Enhanced Feedback report with the following new features: How you scored compared to the overall average for each Category.

Your response to the questions along with feedback and suggested action steps. These significant enhancementsto the report

you receive make it an even more valuable tool for assessing how Process Based Management is working in your organization.

If you have already taken the PBM Quick Assessment and would like to see the Enhanced report for your results, click on the locate my results icon or you can take the FREE PI Quick Assessment to see how your organization is progressing, and check out the new enhanced reporting.

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