06 of 08 Lean Six Sigma Overview - Analyze Phase of DMAIC

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

Enabling Sustained Business Excellence

Lean Six Sigma Practice @ KINDUZ

Part 6 of 8 - Analyze Phase

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Analyze Phase


Analyze Opportunity:

• Identify Potential Root Causes

• Apply Failure Modes and Effects (FMEA)

• Implement Comparative Methods

• Conduct Sources of Variation (SOV)

Studies

• Conduct Correlation and Regression

Analyses

Objective:

To understand the reasons for variation and

identify potential root causes, stratify and

analyze the opportunities for improvement,

determine sources of variation, identify a

specific problem and define an easily

understood problem statement.

Control

Performance

Define

Opportunities

Improve

Performance

Measure

Performance

Inputs

• Input, Process, and Output

Indicators

• Operational Definitions

• Data Collection Formats and

Plans

• Baseline Performance

Metrics

• Process Capability Sigma

• Cost of Poor Quality (COPQ)

• Productive Team Atmosphere

Key Deliverables

• Data Analysis

• Validated Root Causes

• Problem Statements

• Sources of Variation

• Process FMEA

• Potential Solutions



Value Stream Mapping – A Petrol Station / Gas Station Example


Customers Enters Petrol Station

Customer Finds Pump with Smallest

Cue

Customer Waits in a Cue

Customer Makes Payment

Customer Stops Vehicle

Helpers / Customer Fills Tank

Customer Starts Vehicle

Customer Carefully Exits, avoiding other

Standing Traffic

Customer Exits

Goal is to Eliminate or Make Non-Value Add Activities More Efficient



Fish Bone Analysis


High variation in Review Age

Is a boring activity

Very less time with

assigned associates

to focus on

reviewing PIPs

Very few controls

in place for checks

No detailed formal

process laid out

with formal SLA’s

resulting in slackness

in the system

Formal controls not

defined, documented and

agreed upon.

Periodic reviews

not happening based on metrics

Associates working on

Process Improvements

that are critical to business

which don’t come as PIPs

Such activities are lined

for the entire year

Too much manual

effort required in excel.

Lot of effort goes into

filling excel sheets instead

of reviewing PIPs

• A thinking tool

that helps to

organize ideas

about potential

causes of a

problem

It is a graphical

display to probe

for and show

relationships

between a

problem (effect)

and its possible

causes

While building a

Fishbone, it is

good to have

people with

knowledge of

different parts of

the process

participate




A simple tool that helps determine if a relationship exists

between two measures or indicators

It provides a visual image of how potential process factors are (or

are not) related to key outcome

An indication of any relationship is followed by more formal

statistical methods (if necessary)

Student Theory Practical

A 59 70

B 63 69

C 64 76

D 70 79

E 74 76

F 78 80

G 79 86

H 82 77

I 86 84

J 92 90

Theory

Scatter plots

Theory

Practical

Other Tools:

•Lean Tools

•7 QC Tools

•Correlation

•Regression

•FMEA

•Hypothesis

Testing

•Annova

•DOE

•Etc.



Contact

6

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Email: [email protected]

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Workshop Knowledgebase:http://kinduz.ning.com/

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