Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

Enabling Sustained Business Excellence

DEFINEPart 3 of 8 - Define Phase

Lean Six Sigma Practice @ KINDUZ

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Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

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DMAIC Phases

• What is Important?

Define

• How are we doing?

Measure• What is

wrong?

Analyze

• What needs to be done?

Improve• How do we

guarantee performance?

Control

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

Define Phase

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Define Opportunities

• Identify, Prioritize and Select the

Improvement Opportunity

• Develop Project Team Charter

• Build Effective Team

• Identify Customers and Customer

Requirements

• Define and Map Process to be Improved

Objective:

To identify and/or validate the business

improvement opportunity, define critical

customer requirements, map processes and

build effective teams.Control

Performance

Measure

Performance

Improve

Performance

Analyze

Opportunity

Inputs

• Strategic Priorities

• Scorecard Development

• Core Process Selections

• Improvement Expectations

• Improvement project Team

Sponsor, Champion, Team

Leader and Members

Key Deliverables

• Team Charter

• Action Plan

• Prepared Team

• Critical Customer Requirements

• Process Maps

• Quick Win Opportunities

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

Critical to Business Drilldown

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Increase Profits

Increase Sales

Expand Markets

Add New Markets

Add New Service Lines

Reduce Expenses

Reduce Warranty Costs

Improve Productivity

Rationalize Offices

….

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

COPIS

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SupplierProcess(Use verbs)

Output(Use nouns)

cCustomer

1

2

3

4

5

6

7

O P IInputs

S Other Tools:

• KANO

Analysis

• Quality

Functional

Deployment

• Porter’s Five

Force Model

• Malcolm

Baldridge

National

Quality Award

• Team Charter

• Quick Win

Opportunities

Identification

• BCG

Quadrant

• Etc.

Corporate Presentation | KINDUZ Business Consulting | http://www.kinduz.com/

Contact

6

Website: http://www.kinduz.com/

Email: services@kinduz.com

India Office: +91-40-40165594

Workshop Knowledgebase:http://kinduz.ning.com/

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