Embed Size (px)
DESCRIPTION
Short presentation given at Lundgren Honda's New Owner's Clinics after dinner before Ask A Tech portion.
Citation preview
Lundgren HondaNew Owner’s Clinic
Our History•Lundgren Honda has been a family owned and operated business since Richard Lundgren Inc. first opened its’ doors in 1964.
•What started as a motorcycle dealership has evolved into today’s no-hassle car dealership and has moved throughout Worcester in an effort to provide the best service and most convenient location possible. Lundgren Honda has continued to provide outstanding customer service and satisfaction since Richard Lundgren handed over the reins to Barry and Patrick in 1999.
Our Future•Our growing company is once again in need of more space. We expect to be opening the doors of our new facility at 145-163 Washington Street (3 miles east) by Fall of 2011.
•Our new facility will be home to a 40 bay garage to better service our customers.
•We will remain committed to providing each customer with an ideal car buying experience by offering our value pricing, no pressure sales and a friendly, knowledgeable sales staff.
Final Purchase DetailsTitles: May take up to 90 days to receive, from the DMV if you have paid cash. If you do not receive the title in that time frame, please contact the DMV.
We Owes- If you have an outstanding We Owe, then please contact your sales person for completion.
Value VouchersFree Tire Rotation & Brake Inspectio
n
Free Multi-Point Safety Inspection
$100 off any
Insurance deductible
in our Collision Center
Free set of wiper blade
inserts & with
installation!
Free Charging System Check & Battery
Replacement
Fee Mount & Balance
with purchase of 4 tires
Free Paintless Ding & Dent
Removal
Free 1 HR Diagnostic Charge for
any concern!
50% off 4 wheel aligment
$150 Trade in Voucher Good on
your NEXT vehicle
purchase.
The One Stop for Information on Your New Honda!
Information
The Honda of YOURdreams-
Is just a few clicks awaywith Honda’s IZMO
customer site!
Get online and head over to:
aoaizmo.com/login
Behold! You can begin
personalizing your new vehicle!
Only you know how you want your car to look, feel and drive. Only you know what type of protection your car needs…
IZMO
IZMO
IZMO
IZMO
Parts Department
Hours:
Monday through Friday 7:00 AM – 6:00 PM
Saturdays 6:30 AM – 3:30 PM
Parts DepartmentMost customers end
up contacting our parts department about accessories for their new Hondas. Please feel free to call and speak with me, or go to our website– www.lhonda.com for more information.
Popular InquiriesHow to tell if you need a new air or
pollen filter?
Popular InquiriesHow to tell if you need a new air or
pollen filter?What you need to know about
tires!
Popular Inquiries
Please feel free to contact me, Jerme Gregiore at anytime for answer s to all your questions!
[email protected] or 774-221-1192!
How to tell if you need a new air or pollen filter?
What you need to know about tires!
Lundgren Honda offers Vehicle Protection Packages!
•Our facility is approved and recommended by your insurance company.
•We negotiate with insurance companies every day to insure you get your vehicle back with no shortcuts being taken.
•Hertz Rental and JN Phillips Auto Glass companies on site: There is no waiting for glass or a rental!
•Free Estimates
•Every repair is guaranteed for as long as you own vehicle.
•We service all makes and models!
LundgrenCollision Center
Before
After
Plus, You Can Watch AsYour Repair is Completed!
We are working hard to repair your vehicle and we appreciate
your business!
Click on my picture to send me a message
John
Lundgren HondaService Department
Experience It! Convenient HoursEasy to schedule AppointmentsEarly Bird and Night DropsCourtesy Shuttle ServiceLoaner CarsMaintenance MindersExpress ServiceRoadside AssistanceReconditioning Services
Lundgren Service Hours
Lundgren Service Pick Up Hours
Monday through Friday7:00 AM- 5:30 PM
Saturdays6:30 AM – 2:30 PM
Monday through Thursday7:00 AM- 8:00 PM
Fridays7:00 AM – 6:00 PM
Saturdays6:30 AM – 3:30 PM
HOURS OF OPERATION
Scheduling AppointmentsCall our Appointment
Coordinator at 877.770.8092!There’s an app for that! Download at iTunes or straight
to your iPhone, iPad or Android!
Visit us online at www.lhonda.com to schedule your service appointments!
Dropping Off Before or After Hours?
Our night drop box is located next to the
overhead door on the side of our building, please fill out all the
information and provide us with the best phone number to reach you at.
While We Do The Work• You can grab a
bite to eat on your way to one
of Lundgren Honda’s customer lounges!
• Read a magazine, or watch
television in our main lounge
while you wait.
• Work from our business lounge
with free wi-fi, and a quiet setting for
business calls.
• Relax and have a great time with the
kids in our family room with family
friendly programming
, toys and room to run
around!
Can’t Wait?• Our shuttle service provides
all our customers with the convenience of safe and local
transportation to and from our dealership. Our friendly and experienced drivers will take
you to work, home, the mall, or wherever you need to go and will pick you back up when your service is completed!
SHUTTLE
LOANER CAR
• We have a fleet of 17 loaner cars available at no cost to our sales customers
whose vehicles require longer services. They are subject to availability- so be sure to reserve your loaner ahead of time!
Maintenance Minders& Express Service
• Honda introduced the maintenance minder
system to let customers know when they are
due for regular maintenance. We’d be happy to answer any
questions you may have regarding the
maintenance minder system!
•Provides speedy & efficient maintenance and minor repairs at a price our
customers will appreciate. Ask your service advisor for
details.
Dedication to Customer Service
You may be selected by American Honda to
participate in a customer satisfaction phone/email survey. Please take the time to provide us with
your feedback. If we do not exceed your
expectations while in for service for any
reason, please contact Patrick Lundgren
directly at 774-221-1190!
Thank You!
