Transforming Government Operationthrough Internal and External

Information Management

Laurence Millar

Government Information Forum19 August 2009

Hong Kong

Value for Money

Reuse Government

Data

Government Service Delivery

> Convenience> Personalised Services> Transparency

> Invest in right things> Benefits are delivered> Lower Compliance Costs

Stimulate economic growth and social

gain

Service experience met your expectations

Good value for tax dollars spent

PUBLICVALUE

Economic Challenges

Improve ICT strategic planning

Enhance ICT people capability Improve governance structures Promote joined up applications and shared services Improve value realisation from interoperability Improve industry engagement and procurement practices Assess and provide support for open source

Strengthen a culture of ICT performance improvement Improve financial reporting Maintain oversight of the effectiveness of government expenditure

New Zealand ICT expenditure review (2006)

Alternative delivery models

25% Savings

Flexible Working

Build once, use oftenCapture once, use oftenDrive out duplication

Increased Efficiency and Effectiveness

Value for Money

Reuse Government

Data

Government Service Delivery

> Convenience> Personalised Services> Transparency

> Invest in right things> Benefits are delivered> Lower Compliance Costs

Stimulate economic growth and social

gain

Service experience met your expectations

Good value for tax dollars spent

PUBLICVALUE

banks?

Industrial age Information age

e-sites?

Airlines?Government?

Government?

Where are you on the journey from the Industrial Age to the Information Age?

Government is in the business of Authoritative information

Self service is win-win

A focus on the customer

Information• Current and up-

to-date• Easy to find• In plain English

Transaction

• Privacy protected

• Easy to find

• Wholly online

http://www.e.govt.nz/resources/research/Quant2008

Drivers of Satisfaction - Online

Channel choice

Government can respond to the citizen

Give information to government once

Value for Money

Reuse Government

Data

Government Service Delivery

> Convenience> Personalised Services> Transparency

> Invest in right things> Benefits are delivered> Lower Compliance Costs

Stimulate economic growth and social

gain

Service experience met your expectations

Good value for tax dollars spent

PUBLICVALUE

Government Data ReUse

…an information pipelineTim O’Reilly

Stop “hugging your data””`

Digital NZ

NZTA Infoconnect

National Broadband Map

Increased Efficiency & EffectivenessBENEFIT

Increased Transparency & TrustBENEFIT

Value for Money

Reuse Government

Data

Government Service Delivery

> Convenience> Personalised Services> Transparency

> Invest in right things> Benefits are delivered> Lower Compliance Costs

Stimulate economic growth and social

gain

Service experience met your expectations

Good value for tax dollars spent

PUBLICVALUETHANK YOUTHANK YOU